PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pulte Homes and Dr Horton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pulte Homes
Dr Horton

Pulte Homes and Dr Horton Overview

Total reviews 432 600
Company responses 1 0
Issues resolved 3 2

Pulte Homes and Dr Horton Consumer Ratings

Rank
279 out of 1961 in Construction and Repair category
309 out of 1961 in Construction and Repair category
Customer service
208 in category
221 in category
Product or Service Quality
237 in category
258 in category
Reliability
187 in category
210 in category
Price Affordability
290 in category
218 in category

Pulte Homes and Dr Horton Rating Details

Customer service
1.4 (160 reviews)
1.3 (227 reviews)
Reviewer's quote

...Pulte is claiming warranty small print that any flooring or cabinetry replacement will not match color and their customer service manager in an email has told me to put a mat over it so it does not stand out..

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...Very cheaply built and the customer service department is horrible..

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Product or Service Quality
1.4 (146 reviews)
1.3 (209 reviews)
Reviewer's quote

They build very low quality homes, it is hard to believe a new house can have so many problems. They said they will fix them after the sell, I should not trust them. one year already, they have not fixed half the problems yet...

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We do not have a customer service department in Knoxville, Tn. who respond to customer concerns. We closed on our home on July 9, 2019...

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Reliability
1.5 (145 reviews)
1.3 (216 reviews)
Reviewer's quote

When closing 12/19 we were told by field mgr , unsitely, defective concrete driveway problem would clear up. A few months post closin, warranty customer Rep said the same thing. Few more months CS rep said hed contact his supervisor who never met with us but told CS rep it would not be fixed. We...

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I'm literally at my witts end with Horton Homes and between the construction manager, the warranty person, and his boss, my issues are only getting worse. I've had to put in numerous warranty work orders for substandard and subpar work. When it rains, my vents are leaking and my back yard floods....

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Price Affordability
1.9 (135 reviews)
2.2 (184 reviews)
Reviewer's quote

They tactically price the base price of the home and charge very high for upgrades boosting up the sale price much more than the appraisal value o forge home. For instance, Greenfield model was priced base price of $ 279000 and Allison model was priced at $ 375000. I initially started with quote...

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We are now facing HOA fees of from $835- $1,100 per quarter! The price difference depends on our type of home, with the SFH paying 65% and the multi family homes paying $35% of the total UNCUT budget! This has put a large percentage of homeowners in an impossible situation. Sell? Who's going to buy...

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Pulte Homes and Dr Horton Pros and Cons

Pros
  • Floor plan
  • Sales staff
  • Lot
  • Floorplan
  • Design
  • Price
Cons
  • Customer service
  • Would never purchase another home built by pulte
  • Once they have your money they do not care about you
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Really poor subcontractors

Pulte Homes and Dr Horton Most Positive Reviews

Top rated reviews
5

I looking for contact of cleaneng interior and exterior

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5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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5

All builders are the same there is no good or bad. If you have a budget of 200k and the base price of the model is 200k...

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5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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Pulte Homes and Dr Horton Most Critical Reviews

Lowest rated reviews
1

Pulte Home Orlando fl Fraud rip off.
Reasons why you should not purchase a home from Pulte Homes or other builders under...

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1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

Pulte has the worst customer service of any company I have ever purchased from, and unfortunately this was the biggest...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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Pulte Homes and Dr Horton Latest Reviews

Recent published reviews
No votes

Need warranty info on our flooring

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No votes

My yard and driveway are constantly with standing water. My driveway is cracked in several places. There doesnt seem to...

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2.5

When closing 12/19 we were told by field mgr , unsitely, defective concrete driveway problem would clear up. A few...

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1.2

I'm literally at my witts end with Horton Homes and between the construction manager, the warranty person, and his...

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Pulte Homes and Dr Horton Products and Services

Most reviewed product and services
  • Pulte Homes House Construction (169 reviews)
  • Pulte Homes Customer Care (34 reviews)
  • Pulte Homes House Repair (7 reviews)
  • Dr Horton House Construction (206 reviews)
  • Dr Horton Warranty (54 reviews)
  • Dr Horton Customer Care (46 reviews)