PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and Pulte Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton

Dr Horton

1.5
Pulte Homes

Pulte Homes

Has Verified Representatives
1.6
Dr Horton
Pulte Homes

Dr Horton and Pulte Homes Overview

Total reviews
583
423
Company responses
0
1
Issues resolved
2
3

Dr Horton and Pulte Homes Consumer Ratings

Rank
306 out of 1954 in Construction and Repair category
278 out of 1954 in Construction and Repair category
Customer service
222 in category
210 in category
Reliability
212 in category
187 in category
Product or Service Quality
255 in category
234 in category
Turnaround Time
213 in category
180 in category

Dr Horton and Pulte Homes Rating Details

Customer service
1.3 (218 reviews)
1.4 (156 reviews)
Reviewer's quote

...POOF, gone! Worst customer service too, whether the reps they have onsite or in their corporate office, it's a joke..

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...Pulte is claiming warranty small print that any flooring or cabinetry replacement will not match color and their customer service manager in an email has told me to put a mat over it so it does not stand out..

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Reliability
1.3 (209 reviews)
1.5 (141 reviews)
Reviewer's quote

The grass never grew, blamed us for not watering yard. We watered 3 times a day as was told, actually DRHORTON set the timer on sprinklers. Was watered from May through October. There was no grass to fertilize in the fall, never grew. They blame The Lovin Group and the Lovin Group blames DRHORTON....

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We bought last year at Pulte/Del Webb Fort Mill SC. If you bought at the beginning the common areas have trees and irrigation The areas being completed over the past year and the ones not complete have no irrigation in the common areas Pulte said it’s not their problem They show beautiful areas...

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Product or Service Quality
1.3 (202 reviews)
1.4 (141 reviews)
Reviewer's quote

...However, my issue is the lack of customer service. I refuse to pay for bad customer service!! Thanks Mike L..

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Construction is typically done by mexican undocumented worker and their wifes in some cases, I am not racist but the quality standards they have are much lower than this part of the continent and they also lack experience building the types of homes we build in the US. They build a house from adobe...

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Turnaround Time
1.4 (192 reviews)
1.7 (125 reviews)
Reviewer's quote

...Flickering light, stained tiles, poor wood finishing, mold to mention a few, As time went on, more serious issues began and still no remedy. After several attempts for resolution were made still "crickets". It is now almost one year and I have sent the same request form weekly for the past 3 weeks...

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...My local warranty rep said it is on his agenda but no time frame. I guess the next step for me will be to hire someone to do the work and take PULTE to court..

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Dr Horton and Pulte Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • Floor plan
  • Sales staff
  • Lot
Cons
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors
  • Customer service
  • Would never purchase another home built by pulte
  • Once they have your money they do not care about you

Dr Horton and Pulte Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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5

I looking for contact of cleaneng interior and exterior

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5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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5

All builders are the same there is no good or bad. If you have a budget of 200k and the base price of the model is 200k...

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Dr Horton and Pulte Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

Pulte Home Orlando fl Fraud rip off.
Reasons why you should not purchase a home from Pulte Homes or other builders under...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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1

Pulte has the worst customer service of any company I have ever purchased from, and unfortunately this was the biggest...

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Dr Horton and Pulte Homes Latest Reviews

Recent published reviews
No votes

They contacted me. Awaiting to hear back after he investigates who is responsible for fence facing street

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1.6

We bought last year at Pulte/Del Webb Fort Mill SC. If you bought at the beginning the common areas have trees and...

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1

The grass never grew, blamed us for not watering yard. We watered 3 times a day as was told, actually DRHORTON set the...

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No votes

Yes I was contacted & was assisted as best as possible under the current circumstances

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Dr Horton and Pulte Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (202 reviews)
  • Dr Horton Warranty (53 reviews)
  • Dr Horton Customer Care (46 reviews)
  • Pulte Homes House Construction (169 reviews)
  • Pulte Homes Customer Care (34 reviews)
  • Pulte Homes House Repair (7 reviews)