PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meritage Homes and Dr Horton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meritage Homes
Dr Horton

Meritage Homes and Dr Horton Overview

Total reviews 104 602
Company responses 0 0
Issues resolved 0 2

Meritage Homes and Dr Horton Consumer Ratings

Rank
362 out of 1966 in Construction and Repair category
310 out of 1966 in Construction and Repair category
Customer service
256 in category
220 in category
Reliability
234 in category
210 in category
Product or Service Quality
277 in category
258 in category
Diversity of Products or Services
256 in category
278 in category

Meritage Homes and Dr Horton Rating Details

Customer service
1.1 (74 reviews)
1.3 (227 reviews)
Reviewer's quote

It was clear from the beginning that the company is a high volume home builder with little attention to workmanship and no interest in professional customer service. We have had multiple problems with our home since we purchased it including: cheap materials that do not hold up, evidence of poor...

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...Very cheaply built and the customer service department is horrible..

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Reliability
1.1 (65 reviews)
1.3 (217 reviews)
Reviewer's quote

Wow, where to start, so this review is from the longer term owner perspective. After closing on 2014 on our new home we have had problem after problem. We are on a well/septic system which adds to the horrors! Within the first 5 years this has already been replaced: The well, all the well...

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I was going to buy my dream house when the person in the office called us in to sign for resevinh the house when I noticed the house I chose had no front porch i told my husband thats not he house I told her she had talked to my realtor and he told her the one I wanted my qhole family was there to...

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Product or Service Quality
1.1 (63 reviews)
1.3 (210 reviews)
Reviewer's quote

...Their customer service and ability to investigate the main cause is nonexistent, unethical and unprofessional. I understand new homes having issues, that I can live with. What I can't live with is the builder taking ZERO accountability for their part of the problem...

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We do not have a customer service department in Knoxville, Tn. who respond to customer concerns. We closed on our home on July 9, 2019...

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Diversity of Products or Services
1.8 (57 reviews)
1.6 (186 reviews)
Reviewer's quote

I was so excited to finally be able to build a house that I can make a home. I purchase our home and closed Oct 2019. I was late on closing because some of the items were not completed but, I was promised that they would get fixed and I was in a bind so I went ahead and closed. After moving in I...

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...Shoddy construction poor quality in their products. Look closely before you purchase. I suggest you talk to homeowners in the community to get a good idea of the problems you may encounter...

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Meritage Homes and Dr Horton Pros and Cons

Pros
  • Sales person
  • Nice floor plans
  • Nice looking home
  • Floorplan
  • Design
  • Price
Cons
  • Poor customer service
  • Uncaring attitude and does not take ownership of mistakes
  • Unresponsive staff
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Really poor subcontractors

Meritage Homes and Dr Horton Most Positive Reviews

Top rated reviews
3.1

Heat and Air bout working in one bedroom. Told to close some of the others to push air to bedroom. Oven did not work. Ga...

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5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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No votes
5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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Meritage Homes and Dr Horton Most Critical Reviews

Lowest rated reviews
1

Meritage Homes treats their customers very poorly. Don't even count on getting a different experience with escalating is...

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1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

I have bought a house from Meritage back in 2013 - Brand New ! they have a horrible customer service !
Refused me the b...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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Meritage Homes and Dr Horton Latest Reviews

Recent published reviews
1

Wow, where to start, so this review is from the longer term owner perspective. After closing on 2014 on our new home we...

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No votes

I've purchased a new home in Fernandina Beach Fl., and I am having some problems with subpar products {kitchen faucet...

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1.4

I was so excited to finally be able to build a house that I can make a home. I purchase our home and closed Oct 2019. I...

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1.8

I was going to buy my dream house when the person in the office called us in to sign for resevinh the house when I...

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Meritage Homes and Dr Horton Products and Services

Most reviewed product and services
  • Meritage Homes House Construction (46 reviews)
  • Meritage Homes Home Buying (10 reviews)
  • Meritage Homes Customer Care (7 reviews)
  • Dr Horton House Construction (206 reviews)
  • Dr Horton Warranty (54 reviews)
  • Dr Horton Customer Care (46 reviews)