PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and LGI Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
LGI Homes

Dr Horton and LGI Homes Overview

Total reviews 742 543
Company responses 0 3
Issues resolved 7 4

Dr Horton and LGI Homes Consumer Ratings

Rank
77 out of 360 in Home Builders category
43 out of 360 in Home Builders category
Customer service
60 in category
33 in category
Product or Service Quality
74 in category
34 in category
Reliability
64 in category
38 in category
Turnaround Time
76 in category
44 in category

Dr Horton and LGI Homes Rating Details

Customer service
1.3
(313 reviews)
1.6
(241 reviews)
Reviewer's quote

...Theres no direct number for DR Horton customer service, which is very concerning..

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...I havent had luck with the customer service line either, they just suggest trying different variations of the user ID. Ill keep calling until I get an answer, dont have much of a choice at this point..

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Product or Service Quality
1.3
(286 reviews)
1.7
(205 reviews)
Reviewer's quote

Perhaps, one of the most frustrating issues, is that theres ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I cant communicate with them in English, theres a significant breakdown in this company. This...

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...Entry door sills that are intended for interior doors such as a garage service door so if you decide to install a storm door you need to add an extension to the sill in order for the storm door to seal..

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Reliability
1.3
(285 reviews)
1.5
(199 reviews)
Reviewer's quote

We need security street lights on York and N Shayna Road, Troutman, N C 28166... Brookside Community...

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Shoddy work. Several years ago, we had to have the tile floor replaced because of shoddy work. More recently, we had major plumbing issues because of Poor plumbing installation. now I have to have the master bathroom shower redone because of mold issues, and we discovered that there was no shower...

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Turnaround Time
1.4
(262 reviews)
1.8
(171 reviews)
Reviewer's quote

...Even with the extra time they were given, we have been here 11 months and we have not had one day when our home has not needed repair or under construction. It has been one issue after another. DRH as Americas Home Builder is a disgrace to America...

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...They wasted our time, money and energy. Moreover, they did not even have the decency to tell us why the loan did not go through and we had to call, text, and email to find out. I am not sure if we were denied because of our race ( AA)...

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Dr Horton and LGI Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • Location
  • Price
  • Nice homes
Cons
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Unsatisfactory customer service
  • Poor customer service
  • Non caring attitudes
  • Lies and work ethic

Dr Horton and LGI Homes Most Positive Reviews

Top rated reviews
5

I love my home. Waiting for assistance with doorbell. We have not had any issues that have not been addressed and...

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5

After missing my appt, the sales rep called and rescheduled a new appt time for me. Finally made it to the second appt....

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5

I had Matt Gonzales and Yvette Serna here in Albuqerque, New Mexico that provided the best customer service experience....

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5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

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Dr Horton and LGI Homes Most Critical Reviews

Lowest rated reviews
1

Upstairs bathrooms ripped out, no toilet can't use the facilities. Carpet ripped up flooring ripped up the LVL Joyce...

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1

Well this happened at MAPLE PARK in GAINESVILLE, GEORGIA, at first i was looking for a house to rent when i saw the ad...

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1

They will say anything to get you to sign a contract. They are a cookie cutter builder and expect you to do all the...

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1

Shoddy work. Several years ago, we had to have the tile floor replaced because of shoddy work. More recently, we had maj...

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Dr Horton and LGI Homes Latest Reviews

Recent published reviews
No votes

Need TO GET NAME OF KITCHEN CABINET MAKER IN ORDER TO BUY RELACEMENT CABINETS FOR KITCHEN, DUE TO A FLOOD...pls call me...

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No votes

I am a local real estate agent, my job is to help home buyers through the process. Most of the new home communities are...

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3.1

We need security street lights on York and N Shayna Road, Troutman, N C 28166... Brookside Community...

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1

My husband and I were purchasing a 2 story home on the property and it was called the Aspen and we were sitting with...

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