PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and LGI Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
LGI Homes

Dr Horton and LGI Homes Overview

Total reviews
555
436
Company responses
0
0
Issues resolved
2
4

Dr Horton was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 555 reviews. It is 119 reviews more than LGI Homes received since Feb 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LGI Homes customer support team than with Dr Horton customer service.

Dr Horton and LGI Homes Consumer Ratings

Rank
298 out of 2993 in Construction and Repair category
212 out of 2993 in Construction and Repair category
Customer service
213 in category
173 in category
Reliability
204 in category
160 in category
Product or Service Quality
246 in category
175 in category

According to consumer ratings and reviews, LGI Homes ranks 86 points higher in the Construction and Repair category than Dr Horton. People gave Dr Horton 1.4 stars for Customer service criterion in Construction and Repair category and it is 490 points higher than the worst rated brand in this category. At the same time, LGI Homes was rated 1.7 stars for Customer service criterion in this category and it is 530 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that LGI Homes has a higher rating than Dr Horton. Regarding Product or Service Quality criterion, consumers gave Dr Horton 1.3 stars and it is 65% greater than other in category. LGI Homes however was rated 1.9 stars and it is 75% greater than other in category.

Dr Horton and LGI Homes Rating Details

Customer service
1.4 (203 reviews)
1.7 (184 reviews)
Reviewer's quote

Our DR Horton experience started off good but once we saw the home for the first time, everything changed. They made promises to resolve issues again and again but once we signed the paperwork, it was thrown in ur face from one of their warranty specialist that since we closed, there was nothing we...

Jon o

...The secretary told me that she would contact me via email to send me a service request #. That never happened. She never contacted me...

Arria
Reliability
1.3 (197 reviews)
1.7 (147 reviews)
Reviewer's quote

warranty 1st guy came made appointment no show called said sent in not in computer will get back with me .....he quit....talked with rick said we dont pay for missed appointments ......let next guy come and went thru it again make appointment for repairs said cant take any more time off he said he...

jeff j

I’ve been complaining about the standing water in my yard since I moved in in July. We put down sod because we were told that wouldn’t have the water issue any longer. We’ve had standing water in our back yard for 26 days. The landscaper came in and redirected the water from the side of the house...

PissedConsumer1705121
Product or Service Quality
1.3 (189 reviews)
1.9 (151 reviews)
Reviewer's quote

...They blamed it on the cleaning products I used. I’ve cleaned floor all my life with store products and never had a problem. I have photos of before and after and the same spots are there...

Theresa B

The LGI management staff now knew the extent of a bad employee and will circle the wagons instead of standing by their product. So, in a classic diffusion of responsibility, I was directed to the new foreman Justin. Justin, called me, informed me he would have a team of people come out and look at...

Travis H

Dr Horton and LGI Homes Pros and Cons

Pros
  • Floorplan
  • Price
  • Good location
  • Location
  • Nice homes
  • Price
Cons
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors
  • Poor customer service
  • Poor service
  • Non caring attitudes

Dr Horton and LGI Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

Dr Horton and LGI Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

1

We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that...

Dr Horton and LGI Homes Latest Reviews

Recent published reviews

I bought a DRHORTON house 5/31/19, big mistake! I've had problems ever since with the house! The entire house is off...

Read all 555 reviews
1.5

A year ago we bought a house and the window frames took off ... so I called the offices of Cape Coral that was where he...

Read all 436 reviews

Dr Horton and LGI Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (171 reviews)
  • Dr Horton Warranty (51 reviews)
  • Dr Horton Customer Care (44 reviews)
  • Lgi Homes House Construction (75 reviews)
  • Lgi Homes Customer Care (52 reviews)
  • Lgi Homes Home Buying (30 reviews)