PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and LGI Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
LGI Homes

Dr Horton and LGI Homes Overview

Total reviews 611 461
Company responses 0 0
Issues resolved 2 4

Dr Horton and LGI Homes Consumer Ratings

Rank
318 out of 1884 in Construction and Repair category
220 out of 1884 in Construction and Repair category
Customer service
223 in category
177 in category
Reliability
216 in category
174 in category
Product or Service Quality
261 in category
187 in category
Turnaround Time
214 in category
151 in category

Dr Horton and LGI Homes Rating Details

Customer service
1.3 (232 reviews)
1.7 (201 reviews)
Reviewer's quote

...Very cheaply built and the customer service department is horrible..

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Oak Ridge location in Fort Worth Texas has the worst customer service! The sales manager sold my house that I was UNDER CONTRACT to another family. He admitted to BREACHING MY CONTRACT and they cannot be trusted! They just tried brushing it under the table like it never happen and didnt seem to...

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Reliability
1.3 (220 reviews)
1.6 (162 reviews)
Reviewer's quote

D.R. Horton operating as Regent Homes used Duct tape on my piping! My experience with the shoddy workmanship and egregious disregard for safety and code by D.R. Horton has left me anxious, sorely disappointed yet not surprised by Big Corp's lack of accountability & greed once again taking...

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No one has contacted me - they took off with my $5,000.00 :(

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Product or Service Quality
1.3 (215 reviews)
1.8 (167 reviews)
Reviewer's quote

Had to complete 5 final inspection because of a huge lack of quality control. Plumbing is terrible hot is cold and cold is hot on laundry shower and kitchen sink. Shower head in Master bath is loose...

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...ded to send me on a bunny trail!!! The ARROGANCE AND IGNORANCE within the organization is unbelievable!! Finally, I go on their website to fill out a warranty service request and of course the form does not work!! Continual Error Messages!! I contact the Corporate telephone number and leave a message. I also contact an 800# I found ...

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Turnaround Time
1.4 (202 reviews)
1.9 (133 reviews)
Reviewer's quote

...the bubbles in the roof, to water leaking from vents, a front step that is on it's second replacement because it keeps sinking and was replaced the first time with a dip in it, a lumpy yard, construction debris thrown under the sod, planting dead sod, bad interior/exterior painting and staining, concrete...

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2nd week the toilet in the foyer location backed up didn't think anything of it at this time. For the record we have lived in a rental for 8 years with septic so we are vigilant on placing toilet paper in the toilets feared of backups. Within this time we are having cooling issues where we have...

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Dr Horton and LGI Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • Location
  • Price
  • Nice homes
Cons
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Really poor subcontractors
  • Poor customer service
  • Lies and work ethic
  • Being tricked

Dr Horton and LGI Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

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5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

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5

So happy we were to move into our brand new home at Sea Country, Waianae, HI. Model 40 Everything wasn't perfect and...

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5

Just brought the Huron in luckey ranch subdivision and from day one everything went smooth price of what I was gonna...

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Dr Horton and LGI Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

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1

We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that...

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1

worst company I have ever dealt with. I am still waiting for repairs to the *** poor workmanship of this outfit....

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1

I went to view LGI homes at Semaphore Crossing in Rex, GA on 01/04/2015. I was already skeptical after reading a lot...

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Dr Horton and LGI Homes Latest Reviews

Recent published reviews
1

D.R. Horton operating as Regent Homes used Duct tape on my piping! My experience with the shoddy workmanship and egregio...

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1

No one has contacted me - they took off with my $5,000.00 :(

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1.9

Dr Horton has not been transparent with the homeowners here.Nothing they stated is not true or they play pass the buck a...

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No votes

I reset brakers and still nothing

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Dr Horton and LGI Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (207 reviews)
  • Dr Horton Warranty (55 reviews)
  • Dr Horton Home Buying (18 reviews)
  • Lgi Homes House Construction (83 reviews)
  • Lgi Homes Home Buying (34 reviews)
  • Lgi Homes Sales Representative (25 reviews)