PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and LGI Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
LGI Homes

Dr Horton and LGI Homes Overview

Total reviews
559
437
Company responses
0
0
Issues resolved
2
4

Dr Horton was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 559 reviews. It is 122 reviews more than LGI Homes received since Feb 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LGI Homes customer support team than with Dr Horton customer service.

Dr Horton and LGI Homes Consumer Ratings

Rank
298 out of 2727 in Construction and Repair category
211 out of 2727 in Construction and Repair category
Customer service
216 in category
174 in category
Reliability
204 in category
160 in category
Product or Service Quality
249 in category
175 in category

According to consumer ratings and reviews, LGI Homes ranks 87 points higher in the Construction and Repair category than Dr Horton. People gave Dr Horton 1.4 stars for Customer service criterion in Construction and Repair category and it is 496 points higher than the worst rated brand in this category. At the same time, LGI Homes was rated 1.7 stars for Customer service criterion in this category and it is 538 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that LGI Homes has a higher rating than Dr Horton. Regarding Product or Service Quality criterion, consumers gave Dr Horton 1.3 stars and it is 65% greater than other in category. LGI Homes however was rated 1.9 stars and it is 75% greater than other in category.

Dr Horton and LGI Homes Rating Details

Customer service
1.4 (207 reviews)
1.7 (184 reviews)
Reviewer's quote

Worst company and customer service ever. They lied to me about what comes with the home and say they will take care of it while pushing you to hurry up and sign. There were what I thought were minor issues with the floor that they said they would fix but they didn’t...

Yung R

...Otherwise, stop bragging about LGI great Customer Service. END {{Redacted}} ***..

Leon C
Reliability
1.3 (200 reviews)
1.7 (147 reviews)
Reviewer's quote

SEWAGE BACK UP CHEAP MATERIAL, NO RESPONSE WHEN NEEDED,VERY BAD COMPANY

jimmy d

A year ago we bought a house and the window frames took off ... so I called the offices of Cape Coral that was where he sold the house. The secretary told me that she would contact me via email to send me a service request #. That never happened. She never contacted me. Then I went to the office...

Arria
Product or Service Quality
1.3 (193 reviews)
1.9 (151 reviews)
Reviewer's quote

...Shoddy construction poor quality in their products. Look closely before you purchase. I suggest you talk to homeowners in the community to get a good idea of the problems you may encounter...

Not Interested I

The LGI management staff now knew the extent of a bad employee and will circle the wagons instead of standing by their product. So, in a classic diffusion of responsibility, I was directed to the new foreman Justin. Justin, called me, informed me he would have a team of people come out and look at...

Travis H

Dr Horton and LGI Homes Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • Location
  • Nice homes
  • Price
Cons
  • Lot of lip service
  • Very disappointed with overall workmanship
  • Really poor subcontractors
  • Poor customer service
  • Poor service
  • Non caring attitudes

Dr Horton and LGI Homes Most Positive Reviews

Top rated reviews
5

Construction was as expected. Builder's grade products here and there...but Foreman who did walk through was nearby...

5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

Dr Horton and LGI Homes Most Critical Reviews

Lowest rated reviews
1

If you are thinking of purchasing a house built by DR Horton Homes in Lakeland, FL then our advice is, don’t! We had...

1

We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that...

Dr Horton and LGI Homes Latest Reviews

Recent published reviews
1

They no longer care to repair or stand behind their property. Shoddy construction poor quality in their products. Look...

Read all 559 reviews
1

I was shown. The allationa. I kinda liked. It but. Went bck. On my own. Yikes cheap. Cheap. Construction. The walls...

Read all 437 reviews

Dr Horton and LGI Homes Products and Services

Most reviewed product and services
  • Dr Horton House Construction (172 reviews)
  • Dr Horton Warranty (50 reviews)
  • Dr Horton Customer Care (43 reviews)
  • Lgi Homes House Construction (77 reviews)
  • Lgi Homes Customer Care (52 reviews)
  • Lgi Homes Home Buying (30 reviews)