PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dr Horton and Lennar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dr Horton
1.5
Lennar
1.5
Dr Horton
Lennar

Dr Horton and Lennar Overview

Total reviews 742 568
Company responses 0 0
Issues resolved 7 4

Dr Horton and Lennar Consumer Ratings

Rank
77 out of 360 in Home Builders category
80 out of 360 in Home Builders category
Customer service
61 in category
76 in category
Product or Service Quality
74 in category
73 in category
Reliability
64 in category
61 in category
Turnaround Time
76 in category
71 in category

Dr Horton and Lennar Rating Details

Customer service
1.3
(313 reviews)
1.3
(233 reviews)
Reviewer's quote

...Theres no direct number for DR Horton customer service, which is very concerning..

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I am still purchasing a Lennar home and I am previous Lennar customer and did not experience this type of poor customer service. I have a nephew who resides with me and has special needs. I was shocked that Lennar was not able to assist with quotes for work to be done, address widening the doors...

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Product or Service Quality
1.3
(286 reviews)
1.3
(216 reviews)
Reviewer's quote

Perhaps, one of the most frustrating issues, is that theres ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I cant communicate with them in English, theres a significant breakdown in this company. This...

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...If you are looking for quality construction or a builder that cares even a tiny bit about a buyer after closing, look elsewhere..

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Reliability
1.3
(285 reviews)
1.3
(214 reviews)
Reviewer's quote

We need security street lights on York and N Shayna Road, Troutman, N C 28166... Brookside Community...

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We purchased a Lennar home in 12/22. It was a total nightmare. They wanted us to close on the house before it was even completed. There were no faucets in the home, the bathtub was full of rust (the tub was left outside in the rain). The a/c unit pad was very uneven, there was a large hole on the...

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Turnaround Time
1.4
(262 reviews)
1.5
(176 reviews)
Reviewer's quote

...Even with the extra time they were given, we have been here 11 months and we have not had one day when our home has not needed repair or under construction. It has been one issue after another. DRH as Americas Home Builder is a disgrace to America...

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At no time prior to purchase did the builder fully disclose that I was sold a house on a plot of land on which almost half of the backyard was actually a public easement on which no structural improvements could be made. This I discovered only after applying to the HOA, requesting and being refused...

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Dr Horton and Lennar Pros and Cons

Pros
  • Floorplan
  • Design
  • Price
  • Sales representative we dealt with
  • Location
  • Design
Cons
  • Very disappointed with overall workmanship
  • Lot of lip service
  • Unsatisfactory customer service
  • Bad customer service
  • Refusal to accept responsibility
  • Do not care about customers

Dr Horton and Lennar Most Positive Reviews

Top rated reviews
5

I love my home. Waiting for assistance with doorbell. We have not had any issues that have not been addressed and...

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5

Why does Lennar charge an endowment fee every time the same house is sold? Where does Lennar disclose how they spend...

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5

I had Matt Gonzales and Yvette Serna here in Albuqerque, New Mexico that provided the best customer service experience....

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5

Purchased a brand new Lennar home in Hastings Farms in Queen Creek, AZ and my rooftop has already been destroyed by...

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Dr Horton and Lennar Most Critical Reviews

Lowest rated reviews
1

Upstairs bathrooms ripped out, no toilet can't use the facilities. Carpet ripped up flooring ripped up the LVL Joyce...

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1

We purchased a Lennar home in 12/22. It was a total nightmare. They wanted us to close on the house before it was even...

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1

They will say anything to get you to sign a contract. They are a cookie cutter builder and expect you to do all the...

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1

I cannot express how disappointed I have experienced with Lennar Homes.
Lennar built a home for us in Crown Ridge commu...

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Dr Horton and Lennar Latest Reviews

Recent published reviews
No votes

Need TO GET NAME OF KITCHEN CABINET MAKER IN ORDER TO BUY RELACEMENT CABINETS FOR KITCHEN, DUE TO A FLOOD...pls call me...

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No votes

Lennar home has many problems... I don't let to advise anyone to go get home from lennar. House with different...

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3.1

We need security street lights on York and N Shayna Road, Troutman, N C 28166... Brookside Community...

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2

At no time prior to purchase did the builder fully disclose that I was sold a house on a plot of land on which almost...

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