PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Downy and Snuggle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Downy
Snuggle

Downy and Snuggle Overview

Total reviews
236
46
Company responses
0
0
Issues resolved
1
0

Downy and Snuggle Consumer Ratings

Rank
14 out of 167 in Household Essentials category
119 out of 940 in Household Services category
Product or Service Quality
16 in category
97 in category
Price Affordability
17 in category
108 in category
Value for money
12 in category
42 in category
Customer service
9 in category
94 in category

Downy and Snuggle Rating Details

Product or Service Quality
2.7 (68 reviews)
1.3 (13 reviews)
Reviewer's quote

In researching this condition many other homeowners experienced this same potential problem from using this product. I am very disappointed in what apparently this product is doing to septic tanks and causing such an unnecessary financial burden to homeowners. I would very much appreciate being...

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This is the 2nd bag I've bought of this product, and this happens everytime I use them. Even in HOT WATER they do not dissolve! They end up on our clothes and it takes heavy scrubbing to get them off. We have ruined our clothes using these scent boosters by snuggles..

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Price Affordability
3 (62 reviews)
1.8 (10 reviews)
Reviewer's quote

Can't find them, and like all my scents to match. Called the company and the lady who answered the phone gave me a few places to check. And when i did they didn't carry them. Tried ordering them on Targets website and they said it was unavailable?

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I bought the 5 pack of refills and yiur website says I get a refund and basically get the product for free. That was a month ago. No refund yet!!

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Value for money
2.9 (56 reviews)
2.3 (8 reviews)
Reviewer's quote

Love The REN KENNEDY commercial! Attention catching and shes fantastic! The music makes you want to dance with her!

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...Worst product I have ever wasted my money on...

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Customer service
2.8 (50 reviews)
1.4 (10 reviews)
Reviewer's quote

...Great service and a very pleasant worker. Thanks, Jolene..

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...Customer service offered me a coupon, they are not willing to compensate for my ruined shirts..

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Downy and Snuggle Pros and Cons

Pros
  • Love the smell
  • Normally a good product
  • Soft clothes
No votes
Cons
  • Terrible commercial
  • Very distasteful commercial
  • Offensive ads
  • Scent booster
  • Lumps in liquid
  • Does not dissolve

Downy and Snuggle Most Positive Reviews

Top rated reviews
5

I need to buy a Downy Ball. Where can I get it or it’s altead discontinued ? Please let me know. Thanks.
Louis Fulop.

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5

SNUGGLES FABRIC SOFTENER (LIQUID)I HAVE USED SNUGGLES FOR A NUMBER OF YEARS....THIS LAST WEEK THE BOTTLE HAD LUMPS IN IT...

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5

Bravo! I can’t get enough of your latest ad. I find it hilarious how many people are revolted by it. Why?

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3.9

Just have not use the other 5 packs i have left .i thought the smell would be there after drying mt clothes like Downy...

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Downy and Snuggle Most Critical Reviews

Lowest rated reviews
1

if this is the best your advertisement can come up with fire all of them because if you can claim a worn out and streche...

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1

I brought at least 5 boxes of snuggle from Walmart here in Philadelphia and not one of them had any fabric softener on...

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1

I sent a message but don't know if you got it so will try again.
We used your fabric softener with the green cap for year...

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1

I washed my granddaughters new North Face Jackets. I added two Scent Boosters to make them smell nice. As normal, I...

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Downy and Snuggle Latest Reviews

Recent published reviews
No votes

I really like your product but can't stomach the commercials so much I am considering using a different product. Even...

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1.3

This is the 2nd bag I've bought of this product, and this happens everytime I use them. Even in HOT WATER they do not...

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No votes

There's one Downy commercial where this family is eating Wonton Soup and the kid drops it and the do gets it - the ***...

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1

I bought the 5 pack of refills and yiur website says I get a refund and basically get the product for free. That was a...

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Downy and Snuggle Products and Services

Most reviewed product and services
  • Downy Commercial (161 reviews)
  • Downy Fabric Softener (23 reviews)
  • Downy April Fresh Fabric Softener (3 reviews)
  • Snuggle Scent Booster (20 reviews)
  • Snuggle Fabric Softener (13 reviews)
  • Snuggle Dryer Sheet (3 reviews)