PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Downy and Hallmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Downy
Hallmark

Downy and Hallmark Overview

Total reviews
253
55
Company responses
0
0
Issues resolved
1
0

Downy and Hallmark Consumer Ratings

Rank
17 out of 177 in Household Essentials category
661 out of 3080 in E-commerce category
Product or Service Quality
17 in category
337 in category
Customer service
10 in category
368 in category
Discounts and Special Offers
10 in category
267 in category
Website
18 in category
323 in category

Downy and Hallmark Rating Details

Product or Service Quality
2.8 (76 reviews)
1.8 (10 reviews)
Reviewer's quote

My whole body has a terrible rash from using this product..

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I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least...

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Customer service
2.8 (56 reviews)
1.3 (13 reviews)
Reviewer's quote

...Great service and a very pleasant worker. Thanks, Jolene..

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For such a large and long standing company, I'm shocked at the lack of customer service. Granted this was following a pandemic, but most companies have migrated to WFH jobs for their employees. It should not take 24 hours for them to respond to an order problem during business hours on a weekday...

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Discounts and Special Offers
2.6 (56 reviews)
2.2 (9 reviews)
Reviewer's quote

Please change your ad for unstoppables with the lady. The first lady was awful, but, the second one is just as bad. This lady looks like a lady and has to make unlady like moves. It is not nice. Surely, you can make nicer ads.

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Ordered online, paid for expedited shipping, never received order, cannot get anyone to answer phone or respond to email. It's been 3 weeks and I've made numerous attempts.

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Website
2.8 (52 reviews)
2.5 (10 reviews)
Reviewer's quote

...Tried ordering them on Targets website and they said it was unavailable?..

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She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!However I asked about the availability of a graduation card the played Pomp and Circumstance/the graduation march. You didnt have it! So disappointed! Come on Halmark that is a no brainer!

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Downy and Hallmark Pros and Cons

Pros
  • Love the smell
  • Normally a good product
  • Soft clothes
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
Cons
  • Terrible commercial
  • Very distasteful commercial
  • Offensive ads
  • Service i got
  • Thay never came
  • Password error always come up

Downy and Hallmark Most Positive Reviews

Top rated reviews
5

I need to buy a Downy Ball. Where can I get it or it’s altead discontinued ? Please let me know. Thanks.
Louis Fulop.

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4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

Bravo! I can’t get enough of your latest ad. I find it hilarious how many people are revolted by it. Why?

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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Downy and Hallmark Most Critical Reviews

Lowest rated reviews
1

if this is the best your advertisement can come up with fire all of them because if you can claim a worn out and streche...

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1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

I sent a message but don't know if you got it so will try again.
We used your fabric softener with the green cap for year...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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Downy and Hallmark Latest Reviews

Recent published reviews
3

Please change your ad for unstoppables with the lady. The first lady was awful, but, the second one is just as bad....

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No votes

As I write above please bring back the Golden Girls, my friends and I really miss this show.

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5

I think Ren is cool, hip and fresh in the Downey commercial. My favorite commercial

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2

Auto system called me back to connect me to an advocate and the call got disconnected before I talked to anyone. Left a...

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Downy and Hallmark Products and Services

Most reviewed product and services
  • Downy Commercial (193 reviews)
  • Downy Fabric Softener (24 reviews)
  • Downy April Fresh Fabric Softener (3 reviews)
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)