PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Doug Russell Marine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Doug Russell Marine

Sears Parts Direct and Doug Russell Marine Overview

Total reviews
372
8
Company responses
0
0
Issues resolved
5
0

Sears Parts Direct and Doug Russell Marine Consumer Ratings

Rank
216 out of 937 in Equipment category
236 out of 937 in Equipment category
Customer service
128 in category
132 in category
Website
178 in category
168 in category
Reliability
129 in category
123 in category
Product or Service Quality
132 in category
305 in category

Sears Parts Direct and Doug Russell Marine Rating Details

Customer service
1.2 (208 reviews)
1.2 (5 reviews)
Reviewer's quote

...I used the chat button, the customer service agent advised the bracket came with the fuel tank. He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket...

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...The Customer Service Rep was very rude and told me that I should've known better than to think that I could get it overnight for $27. 00. I will no better next time..

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Website
1.8 (184 reviews)
2 (5 reviews)
Reviewer's quote

...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

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I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage until I was ready to start on the sheet metal restoration of my car.Started installing sheet metal on car and when I got to the quarter installation I learned the quarter did not...

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Reliability
1.2 (174 reviews)
1.3 (3 reviews)
Reviewer's quote

spent 3 hours trying to find out where my order isn

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Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of time, rented a trailer and drove from South of Boston all the way to Worcester. Then they told me they would have it ready and ship it to me in 3 days so I could have my mechanic...

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Product or Service Quality
1.4 (168 reviews)
1 (2 reviews)
Reviewer's quote

...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It took five calls and over a month to get the core charge back. I was told my core was no good, it had corroded. Well that's why I needed a new one,, the owner told me 300 for the...

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Sears Parts Direct and Doug Russell Marine Pros and Cons

Pros
  • I found the part on the web site
  • Price
  • It was easy to order
  • Fast shipping
Cons
  • Poor customer service
  • Poor service
  • Customer sevice
  • Shipping policy
  • Customer service

Sears Parts Direct and Doug Russell Marine Most Positive Reviews

Top rated reviews
5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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No votes
5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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No votes

Sears Parts Direct and Doug Russell Marine Most Critical Reviews

Lowest rated reviews
1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It t...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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1

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage...

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Sears Parts Direct and Doug Russell Marine Latest Reviews

Recent published reviews
1.9

spent 3 hours trying to find out where my order isn

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No votes

Doug and his crew were very professional and nice to talk to. Got my item quickly and in good condition. They are the...

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1.7

Purchased a ice maker part on April 25,2020. Sent part back because we decided to purchase a new frig. Can't get our...

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1

Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of...

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Sears Parts Direct and Doug Russell Marine Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)
  • Doug Russell Marine Auto Part (1 review)