PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Doug Russell Marine and Etrailer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Doug Russell Marine
Etrailer

Doug Russell Marine and Etrailer Overview

Total reviews
8
331
Company responses
0
0
Issues resolved
0
2

Doug Russell Marine and Etrailer Consumer Ratings

Rank
239 out of 931 in Equipment category
54 out of 413 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
309 in category
51 in category
Value for money
298 in category
36 in category
Product or Service Quality
315 in category
51 in category
Turnaround Time
120 in category
41 in category

Doug Russell Marine and Etrailer Rating Details

Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.6 (129 reviews)
Reviewer's quote

...The engine never arrived and I will not have to argue with them for a refund..

Read full review

Company fails to honor it's refund policy. Etrailer uses funny math for calculating return shipping cost, and delays crediting back a refund. In the modern age of technology Etrailer takes fourteen day, or more to return your refund after eating up a good portion of the refund with unnecessary...

Read full review
Value for money
1 (3 reviews)
2.4 (116 reviews)
Reviewer's quote

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage until I was ready to start on the sheet metal restoration of my car.Started installing sheet metal on car and when I got to the quarter installation I learned the quarter did not...

Read full review

I ordered a set of wheels for my camper that were listed as (IN STOCK) and after they took my money...

Read full review
Product or Service Quality
1 (2 reviews)
1.9 (129 reviews)
Reviewer's quote

...The Customer Service Rep was very rude and told me that I should've known better than to think that I could get it overnight for $27. 00. I will no better next time..

Read full review

I then called Noah, the customer service peon I had been dealing with and was forced to leave a message because out of the 6 times I called, he never answered his phone, nor did he return the recorded messages that I left. During my time in dealing with these boneheads they have consistently been...

Read full review
Turnaround Time
1.5 (2 reviews)
2.1 (113 reviews)
Reviewer's quote

I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It took five calls and over a month to get the core charge back. I was told my core was no good, it had corroded. Well that's why I needed a new one,, the owner told me 300 for the...

Read full review

...Must wait LONG time on hold...

Read full review

Doug Russell Marine and Etrailer Pros and Cons

Pros
  • Fast shipping
  • How quick i received part
  • Website
  • Selection and price and free shipping
Cons
  • Shipping policy
  • Customer service
  • Customer service
  • Poor service
  • Attitude and failure to support the product they sold me

Doug Russell Marine and Etrailer Most Positive Reviews

Top rated reviews
No votes
5

Etrailer must ship thousands and thousands of orders, and very few issues. I know I have found everything I need on thei...

Read full review
No votes
5

I ordered an obscure product (replacement cradles for an old bike rack) and was anxious to get them due to an upcoming r...

Read full review

Doug Russell Marine and Etrailer Most Critical Reviews

Lowest rated reviews
1

I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It t...

Read full review
1

We needed a replacement key for a SportRack roof rack (made by Thule). I came across etrailer.com when searching for rep...

Read full review
1

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage...

Read full review
1

I placed an order for a weight dist. hitch and calculated wrong for the drop. I needed another 2" drop for a perfect...

Read full review

Doug Russell Marine and Etrailer Latest Reviews

Recent published reviews
No votes

Doug and his crew were very professional and nice to talk to. Got my item quickly and in good condition. They are the...

Read full review
No votes

Trying to locate a bolt kit for my eaz lift hitch.

Read full review
1

Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of...

Read full review
1

July 22nd ordered Thule roof rails $600+. Status shows delay in receiving parts. OK.. how long... no idea. Now status 8/...

Read full review

Doug Russell Marine and Etrailer Products and Services

Most reviewed product and services
  • Doug Russell Marine Auto Part (1 review)
  • Etrailer Shipping Service (65 reviews)
  • Etrailer Customer Care (55 reviews)
  • Etrailer Auto Part (4 reviews)