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DoubleDay Book Club

Periodicals & Publishing
  • 0 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $221 CLAIMED LOSSES
  • $37 AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
  • Book selections 2
  • Ease of use website 1

Customers don't like

  • Long delivery delays1
  • Do not understand what cancel means1
  • Company record keeping history of memebers1
  • Any of the selections in the catalog1
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Snapfish

Professional Services
  • 2 ISSUES RESOLVED
  • 181 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
  • Old classic site your pictures were never lost on old site 8
  • Old site much better 5
  • Classic snapfish 5
  • Old site and services 3
  • Prior website 2

Customers don't like

  • Very poor hard to contact5
  • As per complaint5
  • Website is difficult to use4
  • Customer service3
  • Promises by customer service that were bogus2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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