PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
DOORDASH

Ubereats and DOORDASH Overview

Total reviews
3661
22544
Company responses
0
0
Issues resolved
6
71

Ubereats and DOORDASH Consumer Ratings

Rank
52 out of 260 in Food Delivery category
27 out of 260 in Food Delivery category
Customer service
38 in category
20 in category
Reliability
39 in category
21 in category
Product or Service Quality
41 in category
26 in category
Website
70 in category
43 in category

Ubereats and DOORDASH Rating Details

Customer service
1.4 (1054 reviews)
1.8 (8257 reviews)
Reviewer's quote

...no customer service available because of the COVID-19. strange a tech company doesn't have WFH capabilities during this pandemic..

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So in my incident I had my issue unresolved after reaching out to a customer service rep. I was unsatisfied at first, but then reached out again to another rep and they completely gave me another experience that was beyond my expectations. Like I said from the first encounter I thought my issue was...

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Reliability
1.4 (1008 reviews)
1.8 (7792 reviews)
Reviewer's quote

I ordered food the delivery driver called said they recieved a double order I told him I only ordered one and then A half hour later I was charged again for one order

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...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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Product or Service Quality
1.6 (974 reviews)
1.9 (7477 reviews)
Reviewer's quote

Horrible still havent recurved my refund never received my food that night worst experience with a food delivery service customer service was no help at all and rude I will never use this app again or refer anyone because of my experience..

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...and now I've been calling around and around and around and can't get ahold of anybody and nobody seems to want to help this with we would like to try your service again in the future however if this isn't resolved we will...

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Website
1.6 (962 reviews)
2 (7391 reviews)
Reviewer's quote

They are actively ignoring their customers and leaving uninformative automated recordings saying sorry but the Uber eats phone calls are not open. Go to website/app for help, but the app doesnt work when you go to complain itll keep saying error on Uber eats end :sarcastic:

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I ordered food through the Popeyes website I waited an hour for my food was issued a driver who contacted me via cell phone to tell me my food was being delivered and never arrived I then got a text from door dash saying my order would arrive at 10:05pm and never arrived and I called the actual...

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Ubereats and DOORDASH Pros and Cons

Pros
  • Non
  • Get my money back
  • Unreliable
  • Convenience
  • Delivery
  • Convenient
Cons
  • Customer service
  • Difficult to reach customer service
  • No help or assistance
  • Customer service
  • Poor customer service
  • Cold food

Ubereats and DOORDASH Most Positive Reviews

Top rated reviews
5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

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5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had a $39 and some change charge show up and taken off my debit card from ubereats and I wanted to know where it came...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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Ubereats and DOORDASH Most Critical Reviews

Lowest rated reviews
1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

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1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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Ubereats and DOORDASH Latest Reviews

Recent published reviews
No votes

Food was very bad quality

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No votes

I made an order and they forgot my drink and the driver acted like I didn't care or know anything about it the driver...

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No votes

No one answered the phone....

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3

I placed an order at Philly Steak and Lemonade last night, I was sent a text by the Dasher saying that the order was...

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Ubereats and DOORDASH Products and Services

Most reviewed product and services
  • Ubereats Delivery Service (475 reviews)
  • Ubereats Customer Care (297 reviews)
  • Ubereats Vehicle Driver (122 reviews)
  • Doordash Delivery Service (7084 reviews)
  • Doordash Customer Care (3203 reviews)
  • Doordash Vehicle Driver (1187 reviews)