PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
1.5
DOORDASH
1.8
Ubereats
DOORDASH

Ubereats and DOORDASH Overview

Total reviews 14623 20931
Company responses 0 0
Issues resolved 44 77

Ubereats and DOORDASH Consumer Ratings

Rank
76 out of 297 in Food Delivery category
50 out of 297 in Food Delivery category
Customer service
55 in category
28 in category
Reliability
49 in category
31 in category
Website
78 in category
58 in category
Exchange, Refund and Cancellation Policy
41 in category
22 in category

Ubereats and DOORDASH Rating Details

Customer service
1.3 (4757 reviews)
1.8 (8189 reviews)
Reviewer's quote

...Customer service never answers and neither did driver..

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Called customer service and hopefully got it resolved..

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Reliability
1.4 (4445 reviews)
1.7 (7730 reviews)
Reviewer's quote

My food was freezing cold

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...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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Website
1.5 (4335 reviews)
2 (7243 reviews)
Reviewer's quote

So when I ordered it the website lied to me and said that they had my order already ready from the restaurant to order from and I called them to tell them to add some stuff and they told me no they havent received my order so now the estimated time is all off because they have not received my order...

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...With in an hour of delivery I put a complaint in on the website no one ever got back to me. 7 days later I put in another complaint. This is the response I got back...

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Exchange, Refund and Cancellation Policy
1.4 (4319 reviews)
1.8 (7260 reviews)
Reviewer's quote

I got food from the app and it was delivered cold and unsafe to eat all u ask is for a refund or a credit and it seems to be a problem..

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...That is pretty sneaky stuff I am going to find out how to get a refund cause I don't think I will ever use them again..

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Ubereats and DOORDASH Pros and Cons

Pros
  • No pros
  • Delivery
  • Get my money back
  • Convenience
  • Convenient
  • Easy online ordering process
Cons
  • Customer service
  • Difficult to reach customer service
  • No help or assistance
  • Customer service
  • Cold food
  • Unprofessional

Ubereats and DOORDASH Most Positive Reviews

Top rated reviews
5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

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5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had a $39 and some change charge show up and taken off my debit card from ubereats and I wanted to know where it came...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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Ubereats and DOORDASH Most Critical Reviews

Lowest rated reviews
1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

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1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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Ubereats and DOORDASH Latest Reviews

Recent published reviews
No votes

I order food from ubereats And they didn't took to the right address theytook it to the wrong address In Arizonan an in...

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3.4

My account should not be deactivated

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No votes

They offer a free 30 dollar promo code for first time ordering and you cant even use it

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3.4

I have been complaining for 5 months about fraudulent activity, and I am never able to talk to a manager nor does one...

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Ubereats and DOORDASH Products and Services

Most reviewed product and services
  • Ubereats Delivery Service (1159 reviews)
  • Ubereats Vehicle Driver (212 reviews)
  • Ubereats Gift Card (49 reviews)
  • Doordash Delivery Service (6363 reviews)
  • Doordash Vehicle Driver (1172 reviews)
  • Doordash Debit Card (212 reviews)