PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Ubereats

DOORDASH and Ubereats Overview

Total reviews 23053 9884
Company responses 0 0
Issues resolved 77 30

DOORDASH and Ubereats Consumer Ratings

Rank
36 out of 263 in Food Delivery category
67 out of 263 in Food Delivery category
Customer service
21 in category
45 in category
Reliability
24 in category
44 in category
Product or Service Quality
27 in category
45 in category
Website
48 in category
70 in category

DOORDASH and Ubereats Rating Details

Customer service
1.8 (8547 reviews)
1.3 (3167 reviews)
Reviewer's quote

...I call customer service again, and this time they say they will escalate my claim and have someone higher up call me. I then receive an email saying it is too late to make a claim. I call AGAIN, and am told the same thing..

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I needed help and without your customer service line working it has been IMPOSSIBLE to find anywhere on your website to get help. I wasnt pissed when I started this process but am getting there. Interesting name for you help line..

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Reliability
1.7 (8060 reviews)
1.4 (2978 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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The food was super cold and bad, I want my money back

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Product or Service Quality
1.9 (7731 reviews)
1.5 (2919 reviews)
Reviewer's quote

...The chat service isnt working and the two numbers that I have found give me the busy tone. There is no recourse for me. Im getting screwed out of $30..

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(3) UberEats phone service is closed for COVID-19 reasons, so I had to endure a long and tedious (although professional) chat clog with an agent. (4) The agent could not reach the delivery person either, so they refunded me my money- or rather, they will within 3-5 business days. (5) When I asked...

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Website
2 (7623 reviews)
1.6 (2869 reviews)
Reviewer's quote

They never picked up my food and then couldnt issue me anything for the inconvenience since the order was placed on the restaurants website with just DoorDash supposed to be delivering it..

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...And now I cannot even track, because the website is down !!! WTF!!!..

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DOORDASH and Ubereats Pros and Cons

Pros
  • Convenience
  • Convenient
  • Easy online ordering process
  • Non
  • No pros
  • Get my money back
Cons
  • Customer service
  • Cold food
  • Unprofessional
  • Customer service
  • Difficult to reach customer service
  • No help or assistance

DOORDASH and Ubereats Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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5

I had a $39 and some change charge show up and taken off my debit card from ubereats and I wanted to know where it came...

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DOORDASH and Ubereats Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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1

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out

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DOORDASH and Ubereats Latest Reviews

Recent published reviews
No votes

I have been charged $9.99 by Door Dash for a delivery that I never made and never made.

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1

The food was super cold and bad, I want my money back

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1

I was supposed to get a refund on my account and never did. I also got 3 bad orders, I didn't complain about the first...

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No votes

The driver said his ubereat app went off

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DOORDASH and Ubereats Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6980 reviews)
  • Doordash Customer Care (3146 reviews)
  • Doordash Vehicle Driver (1188 reviews)
  • Ubereats Customer Care (1060 reviews)
  • Ubereats Delivery Service (888 reviews)
  • Ubereats Account (210 reviews)