PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Ubereats

DOORDASH and Ubereats Overview

Total reviews
19973
22
Company responses
0
0
Issues resolved
55
0

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 19973 reviews. It is 19951 reviews more than Ubereats received since Sep 26, 2017.

DOORDASH and Ubereats Consumer Ratings

Rank
22 out of 339 in Food Delivery category
43 out of 339 in Food Delivery category
Customer service
19 in category
38 in category
Reliability
20 in category
22 in category
Staff
19 in category
44 in category

According to consumer ratings and reviews, DOORDASH ranks 21 points higher in the Food Delivery category than Ubereats. People gave DOORDASH 1.9 stars for Customer service criterion in Food Delivery category and it is 95 points higher than the worst rated brand in this category. At the same time, Ubereats was rated 1.4 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that DOORDASH has a higher rating than Ubereats. Regarding Staff criterion, consumers gave DOORDASH 2 stars and it is 83% greater than other in category. Ubereats however was rated 1.3 stars and it is 61% greater than other in category.

DOORDASH and Ubereats Rating Details

Customer service
1.9 (7432 reviews)
1.4 (13 reviews)
Reviewer's quote

My order was wrong and when I tried contacting customer service the driver or the store I was given the run around. They did not check my order for accuracy and was unavailable to rectify the situation..

PissedConsumer1759391

...I had to reorder breakfast this morning and then I've got to haggle with customer service. I should have just gone out for breakfast. It also seems that Uber Eats has much fewer choices than Grub Hub...

PissedConsumer1522810
Reliability
1.8 (7038 reviews)
1.7 (13 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Rian G

Placed an order and was charged, then told they couldn't process that order. I reordered from another place and was charged again, and the driver called and said it would be 15 min before they could cook my order and asked me if I wanted to wait, I said no and she claimed to have canceled the...

Joseph A
Staff
2 (6908 reviews)
1.3 (14 reviews)
Reviewer's quote

Unit 200 is full of unprofessional staff. Ive been in contact with them for the past two months and they still cant resolve my identity threat issue and Ive been promised a call back almost every time, but nobody ever contacted me. Theres multiple red flags here that have been raised to because i...

Tilton

I have worked for uber eats almost two yrs have 4000 deliveries they just al of a sudden did another background check in which never changed from when I first started they now have fired me due to my background 4000 deliveries and 2 yrs later not fair at all

Ora

DOORDASH and Ubereats Pros and Cons

Pros
  • Convenience
  • Convenient
  • Choice of restaurants
  • Food
  • Fast response
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Not getting my money back
  • Excess charges caused by lazy drivers
  • Customer service

DOORDASH and Ubereats Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

4.2

So, I signed up to UberEats for the first time and I got a voucher from a friend which gives my friend some UberEats...

DOORDASH and Ubereats Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

DOORDASH and Ubereats Latest Reviews

Recent published reviews
5

The credited the money to my account

Read all 19973 reviews

I called because I tried to delete or update credit card and system would not let me but order went thru. I called was...

Read all 22 reviews

DOORDASH and Ubereats Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6488 reviews)
  • Doordash Customer Care (3007 reviews)
  • Doordash Account (977 reviews)
  • Ubereats Delivery Service (8 reviews)
  • Ubereats Customer Care (3 reviews)
  • Ubereats Account (2 reviews)