PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Ubereats

DOORDASH and Ubereats Overview

Total reviews
19132
20
Company responses
0
0
Issues resolved
51
0

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 19132 reviews. It is 19112 reviews more than Ubereats received since Sep 26, 2017.

DOORDASH and Ubereats Consumer Ratings

Rank
22 out of 353 in Food Delivery category
43 out of 353 in Food Delivery category
Customer service
21 in category
37 in category
Reliability
20 in category
25 in category
Staff
18 in category
44 in category

According to consumer ratings and reviews, DOORDASH ranks 21 points higher in the Food Delivery category than Ubereats. People gave DOORDASH 1.9 stars for Customer service criterion in Food Delivery category and it is 93 points higher than the worst rated brand in this category. At the same time, Ubereats was rated 1.4 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that DOORDASH has a higher rating than Ubereats. Regarding Staff criterion, consumers gave DOORDASH 2 stars and it is 84% greater than other in category. Ubereats however was rated 1.3 stars and it is 61% greater than other in category.

DOORDASH and Ubereats Rating Details

Customer service
1.9 (7111 reviews)
1.4 (13 reviews)
Reviewer's quote

...So where did that extra money go? Does doordash pocket it? I called their customer service and they would not comment to that. I will not be using this company any longer..

PissedConsumer1724369

Placed an order and was charged, then told they couldn't process that order. I reordered from another place and was charged again, and the driver called and said it would be 15 min before they could cook my order and asked me if I wanted to wait, I said no and she claimed to have canceled the...

Joseph A
Reliability
1.8 (6732 reviews)
1.7 (13 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Rian G

My fiancee placed an order for me today as a nice surprise. He sent a screenshot of the order and I saw he had sent it to the wrong address. So I went to ubereats website to see what I could do. I saw that they had a number if you need to change your address. So i gave them a call the first rep...

dorothea
Staff
2 (6607 reviews)
1.3 (13 reviews)
Reviewer's quote

In the middle of a VERY busy day of patients, one of a staff members and to run down the street to get lunch in order for everyone to get their food! We paid almost $50 for this order, and it was COLD, WRONG, AND we had to run after the driver. Completely unacceptable. When we called to complain to...

K C

So I have made orders previously from UberEats and have always been charged the amount for the order and a tip fee if I felt the service was decent, last time being June 28th,2019 from McDonald’s what happened is I ordered food early in the morning and A&W took a while to respond the first time so...

PissedConsumer1610237

DOORDASH and Ubereats Pros and Cons

Pros
  • Convenience
  • Easy ordering
  • Choice of restaurants
  • Food
  • Fast response
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Voucher codes not working like they should
  • Not getting my money back
  • Increasing number of lazy drivers who dont follow instructions

DOORDASH and Ubereats Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

4.2

So, I signed up to UberEats for the first time and I got a voucher from a friend which gives my friend some UberEats...

DOORDASH and Ubereats Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

DOORDASH and Ubereats Latest Reviews

Recent published reviews

A driver took an item without paying

Read all 19132 reviews

I have the bicycle account for Uber eats partner
But they give me orders from 7miles to 16miles is this is the policy for...

Read all 20 reviews

DOORDASH and Ubereats Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6246 reviews)
  • Doordash Customer Care (2901 reviews)
  • Doordash Account (917 reviews)
  • Ubereats Delivery Service (8 reviews)
  • Ubereats Customer Care (3 reviews)
  • Ubereats Account (2 reviews)