PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
DOORDASH

Postmates and DOORDASH Overview

Total reviews
107
19108
Company responses
0
0
Issues resolved
0
51

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 19108 reviews. It is 19001 reviews more than Postmates received since Sep 22, 2017.

Postmates and DOORDASH Consumer Ratings

Rank
57 out of 353 in Food Delivery category
22 out of 353 in Food Delivery category
Customer service
41 in category
21 in category
Staff
38 in category
18 in category
Website
62 in category
46 in category

According to consumer ratings and reviews, DOORDASH ranks 35 points higher in the Food Delivery category than Postmates. People gave Postmates 1.3 stars for Customer service criterion in Food Delivery category and it is 73 points higher than the worst rated brand in this category. At the same time, DOORDASH was rated 1.9 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that DOORDASH has a higher rating than Postmates. Regarding Website criterion, consumers gave Postmates 1.8 stars and it is 54% worse than other in category. DOORDASH however was rated 2.1 stars and it is 60% greater than other in category.

Postmates and DOORDASH Rating Details

Customer service
1.3 (39 reviews)
1.9 (7107 reviews)
Reviewer's quote

Did not receive my full order and the customer service is a joke. They stole my money and refuse to answer my emails..

Tara M

...So where did that extra money go? Does doordash pocket it? I called their customer service and they would not comment to that. I will not be using this company any longer..

PissedConsumer1724369
Staff
1.4 (38 reviews)
2 (6602 reviews)
Reviewer's quote

I was trying to contact customer because I cannot find the residence the call kept saying not available I called numerous times text numerous times the address got deleted I swiped complete when it was an accident and I went through gate and went to every building yelling Postmates delivery and...

PissedConsumer1714440

In the middle of a VERY busy day of patients, one of a staff members and to run down the street to get lunch in order for everyone to get their food! We paid almost $50 for this order, and it was COLD, WRONG, AND we had to run after the driver. Completely unacceptable. When we called to complain to...

K C
Website
1.8 (37 reviews)
2.1 (6380 reviews)
Reviewer's quote

Please help me im hungry ive pretty much have had my last dollars took from me

Talma

...For whatever reason, their website is *** up and I could not complete the order. Kept asking me for a street name (?). WTF, you idiots...

PissedConsumer1720159

Postmates and DOORDASH Pros and Cons

Pros
  • Still trying to figure it out
  • Fast
  • Service
  • Convenience
  • Easy ordering
  • Choice of restaurants
Cons
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order
  • Refuse to honor order
  • Customer service
  • Poor customer service
  • No way to easily contact customer service

Postmates and DOORDASH Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

Postmates and DOORDASH Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

Postmates and DOORDASH Latest Reviews

Recent published reviews

I was working for Postmates as of this morning when...I was sent on a delivery today that was not an actual call. Then...

Read all 107 reviews
1

The past two orders I have made through this company have been ordered and delivered wrong through this company. I have...

Read all 19108 reviews

Postmates and DOORDASH Products and Services

Most reviewed product and services
  • Postmates Delivery Service (32 reviews)
  • Postmates Customer Care (14 reviews)
  • Postmates Account (3 reviews)
  • Doordash Delivery Service (6240 reviews)
  • Doordash Customer Care (2900 reviews)
  • Doordash Account (916 reviews)