PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
DOORDASH

Postmates and DOORDASH Overview

Total reviews
1338
22612
Company responses
0
0
Issues resolved
7
71

Postmates and DOORDASH Consumer Ratings

Rank
51 out of 260 in Food Delivery category
27 out of 260 in Food Delivery category
Customer service
38 in category
20 in category
Website
72 in category
43 in category
Reliability
34 in category
21 in category
Product or Service Quality
34 in category
26 in category

Postmates and DOORDASH Rating Details

Customer service
1.4 (396 reviews)
1.8 (8272 reviews)
Reviewer's quote

...Shame on you postmates for your awful customer service. never again..

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...Customer service. Angry customer..

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Website
1.6 (357 reviews)
2 (7398 reviews)
Reviewer's quote

...Since I wasn't logged into their app or via their website, there's no way to cancel the order. They have NO working phone number to call them. They assume that if you want to cancel the order, that you made it while logged into their system...

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I ordered food through the Popeyes website I waited an hour for my food was issued a driver who contacted me via cell phone to tell me my food was being delivered and never arrived I then got a text from door dash saying my order would arrive at 10:05pm and never arrived and I called the actual...

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Reliability
1.5 (352 reviews)
1.8 (7802 reviews)
Reviewer's quote

I never received my order from them. It was over $63.00 worth of food from Applebee's--the delivery went to the wrong apartment. I have video proof that she never came. Now, they will not communicate with me. I am going to retain counsel on this matter. I have video proof, but it's too big.

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...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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Product or Service Quality
1.7 (348 reviews)
1.9 (7487 reviews)
Reviewer's quote

automated machine saying they've transitiond to an in app customer service! B. S..

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...If i wanted poor customer service i would go through Grubhub which I really don't like. Please fix this. That's wrong...

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Postmates and DOORDASH Pros and Cons

Pros
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
  • Convenience
  • Delivery
  • Convenient
Cons
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order
  • Customer service
  • Poor customer service
  • Cold food

Postmates and DOORDASH Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

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5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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Postmates and DOORDASH Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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Postmates and DOORDASH Latest Reviews

Recent published reviews
1

I never received my order from them. It was over $63.00 worth of food from Applebee's--the delivery went to the wrong...

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No votes

It sucks Ive been able to call someone and talk to a person

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No votes

Horrible customer support. Cannot reach anyone by phone. Email support not helpful at all.

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1.8

I ordered food from DoorDash and waited for two hours before calling the restaurant and they said my food should have...

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Postmates and DOORDASH Products and Services

Most reviewed product and services
  • Postmates Delivery Service (302 reviews)
  • Postmates Customer Care (118 reviews)
  • Postmates Vehicle Driver (78 reviews)
  • Doordash Delivery Service (7084 reviews)
  • Doordash Customer Care (3203 reviews)
  • Doordash Vehicle Driver (1187 reviews)