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DOORDASH
Postmates

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DOORDASH

DOORDASH

2.0
  • 49 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 18201 TOTAL REVIEWS
Rank
21 out of 352
in Food Delivery category
Rating Details
Customer service
Reliability
Staff
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    218925
  • SUCCESSFUL
    35%
  • AVG CALL DURATION
    06:10
  • ISSUES RESOLVED
    32%
Top Products and Services
1.5
6275 reviews
2.1
2802 reviews
2.6
897 reviews
Postmates

Postmates

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 54 TOTAL REVIEWS
Rank
58 out of 352
in Food Delivery category
Rating Details
Customer service
Reliability
Staff
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    146
  • SUCCESSFUL
    59%
  • AVG CALL DURATION
    00:32
  • ISSUES RESOLVED
    3%
Top Products and Services
1.9
18 reviews
1.6
10 reviews
1.7
2 reviews

How would you compare DOORDASH vs Postmates?

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DustyGreySeal501
#1744475
Customer service
Fair
Product or Service Quality
Depends on the driver really.
Anonymous
#1734103
Customer service
Not any better.

Product or Service Quality
They don’t check the food before they bring it. I was missing several important things.

I have something else to compare
I ordered ihop , obviously pancakes, hash browns, and turkey bacon.

There was so fork, or knife. As well as no ketchup, syrup, or salt and pepper. What am I supposed to do with no syrup or flatware for my food? When I called they gave me 1/3 of my money back.

And said sorry. I had 5 hours left of my shift so obviously I had to just toss the food and wait til I was off work to make my own food. Totally unsatisfied. Having someone else bring and take care of your food was a good concept but these are not trust worthy businesses and they do not know customer service either one of them.

They probably don’t do full refunds because neither of them are properly trained in customer service .

That and they mess things up all the time so they would be refunding more than 1/2 of their customers so they’d be broke very quickly if they did the right thing. They wouldn’t even offer to grab the missing items and come back.
Anonymous
#1732608
Customer service
Horrible driver support will deactivate you out of the blue for false reasonings with no help with reactivation
UptightPolecat432
#1722934
Customer service
Doordash drivers are excellent, customer service needs a lot of work as far as their knowledge of company policies. t seems as though they just "wing it" when speaking to a customer..

Postmates drivers and customer service left me completely imoressed while in Charlotte.

Product or Service Quality
Food is great with any restaurant because the restaurant has nothing to do with the lack of quality customer service of DoorDash. Doordash has hit and miss polite drivers, Postmates in Charlotte was excellent drivers and very polite as well as professional with customer concerns and issues
Anonymous
#1666635

Door dash screws their drivers out of their bonus daily and there is no way to contact them.

Anonymous
#1632549

Doordash is full of *** and I'll never delivery for them every again!!!

Anonymous
#1427703

Door dash signed up my restaurant without permission. Horrible company.

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