PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Postmates

DOORDASH and Postmates Overview

Total reviews
20005
228
Company responses
0
0
Issues resolved
55
0

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 20005 reviews. It is 19777 reviews more than Postmates received since Sep 22, 2017.

DOORDASH and Postmates Consumer Ratings

Rank
22 out of 340 in Food Delivery category
51 out of 340 in Food Delivery category
Customer service
19 in category
35 in category
Reliability
20 in category
36 in category
Staff
19 in category
40 in category

According to consumer ratings and reviews, DOORDASH ranks 29 points higher in the Food Delivery category than Postmates. People gave DOORDASH 1.9 stars for Customer service criterion in Food Delivery category and it is 95 points higher than the worst rated brand in this category. At the same time, Postmates was rated 1.4 stars for Customer service criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that DOORDASH has a higher rating than Postmates. Regarding Staff criterion, consumers gave DOORDASH 2 stars and it is 83% greater than other in category. Postmates however was rated 1.4 stars and it is 65% greater than other in category.

DOORDASH and Postmates Rating Details

Customer service
1.9 (7447 reviews)
1.4 (69 reviews)
Reviewer's quote

...With the inflated charges for food and delivery, I would think your customer service would be much better. Concerns on in progress orders can be sent but not addressed for 24 to 48 hours. What good is that on a current order...

Stephanie M

To make things worse you can't get through to customer service and when you do their solution is to refund the money to your Postmates account, they don't even refund it to your bank account they refunded to your Postmates account. So basically they're forcing you to use their service, they're...

PissedConsumer1751392
Reliability
1.8 (7055 reviews)
1.5 (61 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Rian G

Horrible, give me my money back

Mayda
Staff
2 (6926 reviews)
1.4 (64 reviews)
Reviewer's quote

The driver was on time, but our staff wasnt there and I asked him if he could go back at a different time. Just lost contact with him after that call. But everything is fine now..

PissedConsumer1764108

Can you please find out what happened to my order

Humza

DOORDASH and Postmates Pros and Cons

Pros
  • Convenience
  • Convenient
  • Choice of restaurants
  • Still trying to figure it out
  • Service
  • Unable to contact customer service
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order

DOORDASH and Postmates Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

5

I activated card but it keeps saying active card

DOORDASH and Postmates Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

DOORDASH and Postmates Latest Reviews

Recent published reviews
1

Have use door dash before this is the second time was given the wrong order. DoorDash recommendation was well you can...

Read all 20005 reviews
1

Can you please find out what happened to my order

Read all 228 reviews

DOORDASH and Postmates Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6516 reviews)
  • Doordash Customer Care (3018 reviews)
  • Doordash Account (982 reviews)
  • Postmates Delivery Service (55 reviews)
  • Postmates Customer Care (22 reviews)
  • Postmates Vehicle Driver (9 reviews)