PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Postmates

DOORDASH and Postmates Overview

Total reviews 20583 3897
Company responses 0 0
Issues resolved 76 15

DOORDASH and Postmates Consumer Ratings

Rank
39 out of 264 in Food Delivery category
69 out of 264 in Food Delivery category
Customer service
24 in category
43 in category
Reliability
29 in category
46 in category
Product or Service Quality
32 in category
51 in category
Exchange, Refund and Cancellation Policy
21 in category
34 in category

DOORDASH and Postmates Rating Details

Customer service
1.8 (8030 reviews)
1.4 (1210 reviews)
Reviewer's quote

After speaking with customer service numerous of times I am still left unsatisfied with the results given. This company needs to do better about the people they choose to hire to pick up and deliver orders. Customer service can careless as long as they still have people to order and drivers to...

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...When I tried to call customer service they were not taking verbal call! You had to use their website through the app. I had already asked a help question. The app would not allow me to go any further in asking questions about my order...

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Reliability
1.7 (7587 reviews)
1.4 (1115 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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They stole our package I want my package back from the post mate delivery guy

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Product or Service Quality
1.8 (7256 reviews)
1.5 (1054 reviews)
Reviewer's quote

...I tried to contact customer service- Blank- dead air after press 2, "If you are a customer". You can DoorDash your way into Chapter 11. Here's your auto tip!..

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...My partner and I would order take out sometimes and very suddenly the service from drivers went to absolute crap. We would receive others orders or just not give us our order at all. It was frustrating, and we were tired of fighting to get our money back, so we stopped using it...

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Exchange, Refund and Cancellation Policy
1.8 (7127 reviews)
1.4 (1093 reviews)
Reviewer's quote

...I cancelled and received a prompt stating I would receive a partial refund of $5. 99. I decided it would be worth it and selected DoorDash credits as the refund option...

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...He told me that my refund would be placed back on my card. I ordered a Large chip and, Guacomole and, a Buritto. I only received the burrito...

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DOORDASH and Postmates Pros and Cons

Pros
  • Convenience
  • Convenient
  • Idea of having food delivered
  • Unable to contact customer service
  • Still trying to figure it out
  • Non existent customer service
Cons
  • Customer service
  • Cold food
  • Unprofessional
  • Terrible customer service
  • Unable to contact customer service
  • Terribel customer service and they stole money

DOORDASH and Postmates Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I activated card but it keeps saying active card

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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DOORDASH and Postmates Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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DOORDASH and Postmates Latest Reviews

Recent published reviews
1

I take to-go orders and Doordash is the WORST!! Half of our orders are from Eastern India; most of them dont speak...

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No votes

My order never arrived and Im dissatisfied with this service I will never order with Postmates again

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No votes

Two items ordered, charged but not received

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No votes

I have not been reimbursed. This has happened frequently. WANT my money back plus some from these greedy *** people.

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DOORDASH and Postmates Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6345 reviews)
  • Doordash Vehicle Driver (1170 reviews)
  • Doordash Debit Card (207 reviews)
  • Postmates Delivery Service (460 reviews)
  • Postmates Debit Card (134 reviews)
  • Postmates Vehicle Driver (105 reviews)