PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Postmates

DOORDASH and Postmates Overview

Total reviews
23273
2172
Company responses
0
0
Issues resolved
71
8

DOORDASH and Postmates Consumer Ratings

Rank
31 out of 259 in Food Delivery category
54 out of 259 in Food Delivery category
Customer service
22 in category
39 in category
Reliability
21 in category
35 in category
Product or Service Quality
29 in category
42 in category
Website
45 in category
74 in category

DOORDASH and Postmates Rating Details

Customer service
1.8 (8515 reviews)
1.4 (641 reviews)
Reviewer's quote

Dont joint DoorDash The worst customer service..

Read full review

...somebody please call me this is unbelievable that you guys have me on a pissed-off customer list and have deactivated my account this customer threatened me and I'm very upset about the customer service I'm receiving from Postmates..

Read full review
Reliability
1.8 (8009 reviews)
1.5 (595 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Read full review

I only received part of my order and was charged by Postmates for the full order. The restaurant presented me with a receipt for what I received. When will Postmates refund me the difference?

Read full review
Product or Service Quality
1.9 (7700 reviews)
1.6 (576 reviews)
Reviewer's quote

...and now I've been calling around and around and around and can't get ahold of anybody and nobody seems to want to help this with we would like to try your service again in the future however if this isn't resolved we will...

Read full review

I tried calling your number but its out of service. How do you expect to have good reviews and stay profitable as a company if you cant even be reached or refuse to resolve driver/consumer issues?! I am writing and calling from Pissed Consumer so hopefully this message grabs the attention of...

Read full review
Website
2 (7592 reviews)
1.6 (576 reviews)
Reviewer's quote

We placed an order through Melting Pot website and requested delivery through DoorDash. A delivery fee and tip were added to the total. Restaurant ended up calling us to say driver hadn't picked up food...

Read full review

...I called the business and they gave me the (888) 815-7726, since the website offered deadends. Postmates cannot help me cancel because I did not order within the app- stupid. I don't like apps and sign-ins for every digital move I make- double stupid to the sheeple who do this...

Read full review

DOORDASH and Postmates Pros and Cons

Pros
  • Convenience
  • Delivery
  • Easy online ordering process
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order

DOORDASH and Postmates Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

Read full review
5

I activated card but it keeps saying active card

Read full review
5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

Read full review
5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

Read full review

DOORDASH and Postmates Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

Read full review
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

Read full review
1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

Read full review
1

Stoping a unwanted transaction .. needs to be stop in pending status

Read full review

DOORDASH and Postmates Latest Reviews

Recent published reviews
No votes

I was calling to help contact my dasher and fix my order before being made. I had called the store 5 times prior to...

Read full review
1

My order got cancelled because no one picked it up and I want my money back now!!! This is ridiculous

Read full review
1.2

The driver asked for my code via text, not even a phone call, waited only 5 minutes and left. I responded with the code...

Read full review
No votes

I hate chasing my money I already have work for you guys green. Delivery bonuses check on my background and Herndon and...

Read full review

DOORDASH and Postmates Products and Services

Most reviewed product and services
  • Doordash Delivery Service (7125 reviews)
  • Doordash Customer Care (3216 reviews)
  • Doordash Vehicle Driver (1193 reviews)
  • Postmates Delivery Service (380 reviews)
  • Postmates Customer Care (130 reviews)
  • Postmates Vehicle Driver (102 reviews)