PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and DoorDash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
DoorDash

Instacart and DoorDash Overview

Total reviews 5060 26677
Company responses 0 0
Issues resolved 66 131

Instacart and DoorDash Consumer Ratings

Rank
51 out of 378 in Food Delivery category
70 out of 378 in Food Delivery category
Customer service
49 in category
48 in category
Reliability
48 in category
59 in category
Website
74 in category
64 in category
Product or Service Quality
47 in category
64 in category

Instacart and DoorDash Rating Details

Customer service
1.8
(1812 reviews)
1.8
(10324 reviews)
Reviewer's quote

Was having problems with the shopping cart and adding items to an order that was in progress and the customer service team helped fix it..

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...Ive called multiple times talk to multiple customer service reps. I continue to ask for a supervisor. They keep telling me its under compensation review...

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Reliability
1.9
(1641 reviews)
1.7
(9673 reviews)
Reviewer's quote

...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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Your policy of only using what the GPS tells the Dasher is insane! If a restaurant uses DoorDash I will advise them that I cannot use them because of the poor service / delivery reliability from Door Dash. Food ordered from a restaurant..

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Website
2
(1600 reviews)
2
(9039 reviews)
Reviewer's quote

...There was no phone # on their website, but I found their Corporate Customer Service # 1-88*-***-****. They will take 48hrs to DECIDE if I get a refund. Don't..

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...dered from Duncan Donuts through Door Dash - one of the items were K-Cups, which happened to be out of stock (it didn't indicate they were out of stock on the website when I ordered them). The door dash driver sent me a text telling me they were out of stock. I asked for a refund for the K-Cups and ordered a large ...

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Product or Service Quality
2
(1597 reviews)
1.8
(9290 reviews)
Reviewer's quote

...Even a refund, which i completely deserve, does not make it less annoying since bottom line i am missing my product. If you look at my account you will see I use Instacart pretty much everyday. Sometimes multiple times and have for a long time...

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...Incredibly horrible service with unexperienced CS reps..

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Instacart and DoorDash Pros and Cons

Pros
  • Convenience
  • Convenient
  • Having groceries delivered
  • Convenience
  • Convenient
  • Delivery
Cons
  • Customer service
  • Unreliable
  • Customer service sucks
  • Customer service
  • Cold food
  • Missing items

Instacart and DoorDash Most Positive Reviews

Top rated reviews
5

Was told someone would look at my profile and get back to me today or within a few days. I have sent emails with no...

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5

I ordered a funnel cake it never came and I want my money Im pissed can I get my refund please please contact me...

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5

Was having problems with the shopping cart and adding items to an order that was in progress and the customer service...

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5

The service was very helpful. She walked me through every step and made sure everything was in order. And my account...

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Instacart and DoorDash Most Critical Reviews

Lowest rated reviews
1

They charged my card for $150 when I did not place an order and will not refund it

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1

Tried calling back declined my call just want drink or refund

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1

I tried to talk with an Instacart support representative but he was so non sense.
I kept telling him the information he w...

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1

My order never came i never had a problem before with doordash im just pissed credit my money back to door dash which i...

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Instacart and DoorDash Latest Reviews

Recent published reviews
No votes

I was trying to do my identity verification and it wont let me do it they said I had I had request for another...

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No votes

Since February 19 to 25 , Door Dash refused to pay my money,
I called customer service and they helped teams to fix it ,...

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No votes

I was in the process of creating my account and it popped on the screen saying that my account have been deactivated an...

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1.9

I was on 4 different calls with customer support to get a refund for an undelivered meal. I had to explain my situation...

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