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Grubhub
DOORDASH

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Grubhub

Grubhub

1.4
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1638 TOTAL REVIEWS
Rank
64 out of 353
in Food Delivery category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    291
  • SUCCESSFUL
    41%
  • AVG CALL DURATION
    05:28
  • ISSUES RESOLVED
    33%
Top Products and Services
1.2
836 reviews
1.4
189 reviews
1.4
85 reviews
DOORDASH

DOORDASH

2.0
  • 49 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 18847 TOTAL REVIEWS
Rank
21 out of 353
in Food Delivery category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    226816
  • SUCCESSFUL
    34%
  • AVG CALL DURATION
    06:10
  • ISSUES RESOLVED
    32%
Top Products and Services
1.5
6224 reviews
2
2903 reviews
2.6
926 reviews

How would you compare Grubhub vs DOORDASH?

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Anonymous
#1497598

I will NEVER use doordash again. I'm going back to grubhub.

Poor customer service drivers are rude and "to busy" asks people to cancel cuz they have better things to do. Phone operators hang up on you. Chat lies to you just to shut you up.

I'm done. Me and ALL my neighbors have quit using doordash due to these issues

Anonymous
#1464201

Doordash is far better. My preference was Eat24 but ever since they merged with Grubhub the service has been terrible!

I used to enjoy ordering from Eat24 and Doordash provides good customer service as well. Grubhub is the worst! I hate it.

Them taking over Eat24 has not been good. The customer service reps are unhelpful millennials with attitudes who are totally useless.

Anonymous
#1449855

I've never had a problem with Grubhub that was not able to be resolved in a reasonable amount of time. They were also responsive when there was a problem and I could talk to a person.Doordash was online-chat only when there is a problem.

Anonymous
#1428139

After waiting in nJ for an order they called and said the restaurant was closed. Of course they had assigned a doordasher

dagobaby81_22
#1418992

DOORDASH yes there better at customer service and they actually care and believe in there customers doesnt scam them and foods HOT huge inportant must in DELIVERING FOOD

dagobaby81_22
#1418991

yr asking me to vote GRUBHUB just scammed me out of a refund for 53 bucks so vote 4 them is 0 no stars they suck scammers and food delivered cold .........booooo grubhub sucks its not the style and who rocks its HOW YOU TREAT YR CUSTOMERS and on this THEY SUCK

Anonymous
#1486479
@dagobaby81_22

Stop the payment on your credit card. I did... it works...

Anonymous
#1385215

Grubhub is far better than DoorDash. Nothing is worse than DoorDash

Anonymous
#1364701

Grubhub is the best

Anonymous
#1326360

Grubhub is way better

Anonymous
#1256803

Grubhub talked trash about our POTUS and they can go out of business for all I care.

Anonymous
#1180573

Both Suck

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