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Grubhub
DOORDASH

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Grubhub

Grubhub

1.4
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1635 TOTAL REVIEWS
Rank
63 out of 353
in Food Delivery category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    285
  • SUCCESSFUL
    41%
  • AVG CALL DURATION
    05:28
  • ISSUES RESOLVED
    32%
Top Products and Services
1.2
835 reviews
1.4
189 reviews
1.4
85 reviews
DOORDASH

DOORDASH

2.0
  • 49 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 18788 TOTAL REVIEWS
Rank
21 out of 353
in Food Delivery category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    225830
  • SUCCESSFUL
    34%
  • AVG CALL DURATION
    06:10
  • ISSUES RESOLVED
    32%
Top Products and Services
1.5
6219 reviews
2
2897 reviews
2.6
926 reviews

How would you compare Grubhub vs DOORDASH?

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Anonymous
#1631516

it's not much better. not a lot of selections either and just as slow

Anonymous
#1605995

I would say having ordered from DoorDash in the past that was the most awful experience ever! I would have to choose GruhHub over DoorDash anyday.

Anonymous
#1605747

I will never use door dash again. Customer service was okay, but the miscommunication between door dash and the restaurant was very poor.

I literally was on the phone with door dash and the restaurant from 7:20PM - 8:50PM total. They got the food order wrong.

The restaurant was out of the specific food I ordered and I had to handle it with door dash, then they got the adjustment wrong. It was an absolute *** show.

TidyMandrill
#1595913

Well just looking on YouTube I would say that doordash is the best company to work for grub hub you literally have to go in and say these are hours that I wanna work in these are ours that I'm going work and save the available

Anonymous
#1592566

I have not had an issue with grubHub. I have had an issue with doordash and I cancelled my account and will NEVER use doordash again. They lied several times and one of their agent got an attitude with me for no reason.

Anonymous
#1588879

Doordash is very inconsistent when it comes to customer service I’ve noticed. The restaurants and Doordash don’t seem to have the best of communication.

Grubhub I’ve never had issues with. The drivers are always friendly too, the majority of drivers on Doordash always seem irritated.

AngryWolf627
#1756720
@Sam_Vegas_702

That’s because most restaurants are not actually partners of Door Dash.

Anonymous
#1586394

Had problems with several drivers on several orders... they would cancel my order an hour or more after placing it, claimed the 23hr restaurant was closed, claimed the restaurant had no “take away containers”, (a corporate franchise restaurant...

really~?)... So, I called the restaurant... no manager in the restaurant... my driver was still there but they wouldn’t let me talk to him.

So, I texted the driver. In total disbelief, I drove to the supposedly closed restaurant. It was in full operation. I sent my partner to the other restaurant.

Food was ordered and then asked for a take away container. One was provided~ So, I called the San Francisco based number. The staff member there claimed they are in the phillipines. When I asked for a manager to talk to, I suddenly received a text saying that door dash had diaconnected my phone number from my account and that it could no longer be used to make orders or contact door dash.

It seems Door dash is a scam... who else collects your billing info, credit card number and telephone number and then doesn’t deliver your food but, instead cancels your account when you ask why~?

AngryWolf627
#1756721
@David

They probably weren’t partners with DoorDash.

Anonymous
#1584819

I haven't gruphup yet but working with dashdoor so far is not bad the only thing u get order kinda far away for a little bit money for example 6 dollars order i drive about 20 minutes to pick up and drop off off for gas and mile one the car and make 6 dollars is not worth it but sometimes but not always u get order with short distance with more money so ,so far so good that's my experience but I know friends work gruphup they say they make more money than dash door

Anonymous
#1577709

Doordash has many more options in my area. When I search grubhub it only brings up 1 place to order from.

Door dash ain't horrible but no one to contact when there is a problem. So if you have anything wrong with your order to bad for you no way to correct, or refund for anything.

Anonymous
#1577638

Doordash is way better grubhub

Anonymous
#1570922

Doordash the orders are almost always right, fast, you receive messages throughout the whole process up until the point of your food arriving. Blows grubhub out of the water.

Anonymous
#1558428

I have never used Doordash. Uber Eats is who I will utilize. Not so good reviews for DD either.

Anonymous
#1553541

I haven't had an experience with Doordash yet that has been their fault. All my complications come from Consumers not putting in their address correctly or merchant's being closed or changing hands.

I know that i've heard a few Consumers mention that Doordash is easier to use and get things resolved.

I would say that Doordash needs to work on their Android app a little better. Android users tend to get more glitches then Apple.

Anonymous
#1536249

They took my husband’s 10 days hard earn money..we are struggling to pay our bills and we believe to earn money with our hard work..only doordash staff are doing this, not outsiders..now we are going to court.

Anonymous
#1536247

Door dash : this company is completely fraudulent, they are even cheating their drivers who is working for them for even 2,3,4 dollars per hour to feed their family..they taking that money from driver’s account even after launching complaint with their staff. I think doordash’s staffs are a family, nobody else will support them to do this.

Grub hub: It is genuine and very supportive for their employees and customer’s too. Atleast they are taking care of their staff’s hard earn money..

PiquantSwallowtail
#1531060

DoorDash drivers damage property, and then DoorDash gives you fake insurance forms and information so that you can never file to get it fixed. Grubhub might not have as many options as DoorDash in my area or deliver as quickly, but at least they've never damaged my property.

The DoorDash lies run deep. Beware of them at all costs!

Anonymous
#1523700

Door Dash I ordered 3 times, first time no problem.Second time they charged my doubleAfter 3 months I though I try again only to take 3 trys to get an order then told it was my fault so I paid 3 times what I should, saying I dont know my address.I am a disabled vet, no legs and this is the way we are treated.

Anonymous
#1497774

Grubhub is so much better than Dooordash it is not funny. Doordash is truly door{{Redacted}}

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