PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
DOORDASH

Grubhub and DOORDASH Overview

Total reviews 1938 23050
Company responses 0 0
Issues resolved 11 77

Grubhub and DOORDASH Consumer Ratings

Rank
72 out of 263 in Food Delivery category
36 out of 263 in Food Delivery category
Customer service
49 in category
No votes
Reliability
52 in category
No votes
Turnaround Time
46 in category
No votes
Website
60 in category
No votes

Grubhub and DOORDASH Rating Details

Customer service
1.3 (1115 reviews)
No votes
Reviewer's quote

Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

Read full review

...I call customer service again, and this time they say they will escalate my claim and have someone higher up call me. I then receive an email saying it is too late to make a claim. I call AGAIN, and am told the same thing..

Read full review
Reliability
1.2 (1081 reviews)
No votes
Reviewer's quote

Refund my money. My order was blocked and it took my money out of my account.

Read full review

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Read full review
Turnaround Time
1.3 (1006 reviews)
No votes
Reviewer's quote

...They have since blocked my access to do any blocks and every time I try to contact them through driver support I get an automated response that the mailbox is no longer services. They have accused me of theft without any proof and Im about to contact an attorney for slander..

Read full review

...We were assigned three separate drivers an hour beyond our scheduled delivery time. While the phone lines were busy, the DD agent chat was unhelpful - Ankit told us that there was no repayment/redemption option and blamed it on the restaurant. He ended our chat before I could say more...

Read full review
Website
1.8 (986 reviews)
No votes
Reviewer's quote

...I tried the app and the website. Customer service was no help. I added my personal credit card info and that did not help at all...

Read full review

They never picked up my food and then couldnt issue me anything for the inconvenience since the order was placed on the restaurants website with just DoorDash supposed to be delivering it..

Read full review

Grubhub and DOORDASH Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
  • Convenience
  • Convenient
  • Easy online ordering process
Cons
  • Poor customer service
  • Very poor customer service
  • Lateness of service
  • Customer service
  • Cold food
  • Unprofessional

Grubhub and DOORDASH Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Read full review
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

Read full review
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

Read full review
5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

Read full review

Grubhub and DOORDASH Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Read full review
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

Read full review
1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

Read full review
1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

Read full review

Grubhub and DOORDASH Latest Reviews

Recent published reviews
No votes

They will be emailing me

Read full review
No votes

Please change my email to Leblanc7770@gmail. com

Read full review
1

I am a deliver driver and Grubhub claims that I deliberately extended my deliveries to get the guaranteed pay in my...

Read full review
No votes

Why you charging 19.95 of what product you charging me that

Read full review

Grubhub and DOORDASH Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (949 reviews)
  • Grubhub Customer Care (208 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Doordash Delivery Service (6978 reviews)
  • Doordash Customer Care (3146 reviews)
  • Doordash Vehicle Driver (1188 reviews)