PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
DOORDASH

Grubhub and DOORDASH Overview

Total reviews
1683
19332
Company responses
0
0
Issues resolved
9
50

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 19332 reviews. It is 17649 reviews more than Grubhub received since Dec 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Grubhub customer support team than with DOORDASH customer service.

Grubhub and DOORDASH Consumer Ratings

Rank
62 out of 354 in Food Delivery category
22 out of 354 in Food Delivery category
Customer service
45 in category
21 in category
Reliability
50 in category
20 in category
Turnaround Time
43 in category
22 in category

According to consumer ratings and reviews, DOORDASH ranks 40 points higher in the Food Delivery category than Grubhub. People gave Grubhub 1.3 stars for Customer service criterion in Food Delivery category and it is 69 points higher than the worst rated brand in this category. At the same time, DOORDASH was rated 1.9 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that DOORDASH has a higher rating than Grubhub. Regarding Turnaround Time criterion, consumers gave Grubhub 1.3 stars and it is 62% greater than other in category. DOORDASH however was rated 1.9 stars and it is 81% greater than other in category.

Grubhub and DOORDASH Rating Details

Customer service
1.3 (981 reviews)
1.9 (7192 reviews)
Reviewer's quote

So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call...

K J

...When I tried to call to find out what was going on I was on hold for more than 40 minutes! Seriously?!? Terrible, horrible customer service. The worst, will never order from you again. Grub hub and Postmates just got a new customer..

PissedConsumer1732247
Reliability
1.2 (952 reviews)
1.8 (6811 reviews)
Reviewer's quote

paid for food and never got it and cannot contact driver

Rubye

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Rian G
Turnaround Time
1.3 (876 reviews)
1.9 (6391 reviews)
Reviewer's quote

Bottom line they don’t have simple quality check in control in between when the driver picks up your food and delivers it to you. Multiple times I’ve gotten wrong orders and had to send food back. That means I go without no food and I get charged and have to wait five business days before the money...

PissedConsumer1679284

My food was late, It was very cold, nothing about the order was correct when i got it, i never got emails back from doordash, i was supposed to get a refund and never did ... I Do Not recommend anyone to use doordash and i will not be using it anymore either, I just want my refund still

Tajanae W

Grubhub and DOORDASH Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Convenience
  • Easy ordering
  • Easy online ordering process
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Customer service
  • Poor customer service
  • Cold food

Grubhub and DOORDASH Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

Grubhub and DOORDASH Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

Grubhub and DOORDASH Latest Reviews

Recent published reviews
1

Alexandria VA Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over, some wanted brea...

Read all 1683 reviews

I attempted to place an order and it told me that my account had been cancelled and I have no clue why s AS I've never...

Read all 19332 reviews

Grubhub and DOORDASH Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (846 reviews)
  • Grubhub Customer Care (192 reviews)
  • Grubhub Vehicle Driver (88 reviews)
  • Doordash Delivery Service (6305 reviews)
  • Doordash Customer Care (2916 reviews)
  • Doordash Account (923 reviews)