PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and DOORDASH as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
DOORDASH

Grubhub and DOORDASH Overview

Total reviews
1854
22592
Company responses
0
0
Issues resolved
9
71

Grubhub and DOORDASH Consumer Ratings

Rank
65 out of 260 in Food Delivery category
26 out of 260 in Food Delivery category
Customer service
48 in category
20 in category
Reliability
51 in category
21 in category
Turnaround Time
50 in category
24 in category
Website
60 in category
43 in category

Grubhub and DOORDASH Rating Details

Customer service
1.3 (1072 reviews)
1.8 (8270 reviews)
Reviewer's quote

Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "click-off" issued as resolved without really doing anything. 1) Bought an electronic gift card for a friend...

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...Customer service. Angry customer..

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Reliability
1.2 (1039 reviews)
1.8 (7798 reviews)
Reviewer's quote

I placed an order in the late afternoon requesting that the delivery be made at 6:30 pm. My order was confirmed within a few minutes. Around 6:30, I received a message that my order was delayed and would be delivered between 7:00 pm and 7:10. At 7:11, I received a message that my order was...

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...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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Turnaround Time
1.3 (957 reviews)
1.9 (7311 reviews)
Reviewer's quote

Yesterday I decided to use GrubHub for the first time. First off, my order took an hour and a half to get to me. When it finally did arrive, my sons meal was 100% wrong...

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Order did not arrive in time it said and said it be there in 1 minute for 45 minutes got tired of waiting..

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Website
1.8 (948 reviews)
2 (7398 reviews)
Reviewer's quote

I placed my order and he told me that if a restaurant ends their business relationship with Grubhub, then they are listed as 'Closed" on the Grubhub website. If what he tells me is true, I am sorely disappointed in this platform. What could be such a great app for facilitating ordering food has...

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I ordered food through the Popeyes website I waited an hour for my food was issued a driver who contacted me via cell phone to tell me my food was being delivered and never arrived I then got a text from door dash saying my order would arrive at 10:05pm and never arrived and I called the actual...

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Grubhub and DOORDASH Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Convenience
  • Delivery
  • Convenient
Cons
  • Poor customer service
  • Very poor customer service
  • Unreliable
  • Customer service
  • Poor customer service
  • Cold food

Grubhub and DOORDASH Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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Grubhub and DOORDASH Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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Grubhub and DOORDASH Latest Reviews

Recent published reviews
3.2

I placed an order in the late afternoon requesting that the delivery be made at 6:30 pm. My order was confirmed within...

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1

I Wana cod not cat fish. That's like ***

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No votes

I payed for some cream of crab never got it this 3rd time I had a problem with GrubHub I will not be using GrubHub...

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No votes

Because I need to talk to a person

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Grubhub and DOORDASH Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (937 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Doordash Delivery Service (7084 reviews)
  • Doordash Customer Care (3203 reviews)
  • Doordash Vehicle Driver (1187 reviews)