PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and DoorDash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
1.7
DoorDash
1.8
Grubhub
DoorDash

Grubhub and DoorDash Overview

Total reviews 4309 26654
Company responses 0 0
Issues resolved 41 131

Grubhub and DoorDash Consumer Ratings

Rank
81 out of 378 in Food Delivery category
73 out of 378 in Food Delivery category
Customer service
62 in category
49 in category
Reliability
81 in category
60 in category
Website
77 in category
65 in category
Product or Service Quality
84 in category
64 in category

Grubhub and DoorDash Rating Details

Customer service
1.6
(1928 reviews)
1.8
(10313 reviews)
Reviewer's quote

...When I went to pick up the items and saw the price difference (total $35! I was shocked) as i ordered 7 items, I tried to cancel the order and was refused by customer service. The only indication of an extra charge was a $1. 49 delivery...

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...If you have to call customer service you have already been screwed. Dont waste your time!..

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Reliability
1.5
(1822 reviews)
1.7
(9662 reviews)
Reviewer's quote

good day ! i just want to know the documents and what proof would be needed to sign up for company accounts ? and how to do in net 30 terms ? invoices . thank you so much !

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Your policy of only using what the GPS tells the Dasher is insane! If a restaurant uses DoorDash I will advise them that I cannot use them because of the poor service / delivery reliability from Door Dash. Food ordered from a restaurant..

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Website
2
(1702 reviews)
2
(9028 reviews)
Reviewer's quote

...I never signed up for a program or any subscription on their website. I ordered food once and that was it. I am now in the process of contacting Better Business Bureau and a lawyer...

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...dered from Duncan Donuts through Door Dash - one of the items were K-Cups, which happened to be out of stock (it didn't indicate they were out of stock on the website when I ordered them). The door dash driver sent me a text telling me they were out of stock. I asked for a refund for the K-Cups and ordered a large ...

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Product or Service Quality
1.6
(1693 reviews)
1.8
(9279 reviews)
Reviewer's quote

The service is nic . I love it because there talking friendly. And love to work with GrubHub because you feel good..

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21 your disgusting door dash calculations refunded me 17$ then after arguing with your horrible idiotic customer service who cant comprehend refunded 85$ I never asked for that and that doesnt even cover what I actually paid fully as well as they were being very disrespectful and somehow they said...

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Grubhub and DoorDash Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
  • Convenience
  • Convenient
  • Delivery
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Customer service
  • Cold food
  • Missing items

Grubhub and DoorDash Most Positive Reviews

Top rated reviews
5

Letโ€™s see Iโ€™m a driver for grubhub. We are getting sick of this little 0-2 tip crap. Itโ€™s like people never heard of...

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5

The service was very helpful. She walked me through every step and made sure everything was in order. And my account...

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5

I like the app, and what it brings, but I do not agree with the ownership of this company and their comments. I will be...

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5

I ordered a funnel cake it never came and I want my money Im pissed can I get my refund please please contact me...

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Grubhub and DoorDash Most Critical Reviews

Lowest rated reviews
1

Have not heard from Grubhub. I have contacted them over and over and NOTHING seems to happen. Been trying to reach any...

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1

We bought a laptop through Best Buy, and they apparently decided to use DoorDash to deliver the package (we did not...

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1

I ordered my food at 11.29am and never received my order as of 3pm. I NEVER RECEIVED IT AT ALL, don't use grub hub

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1

The guy hung up and i received a automated voice asking me to take a survey.

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Grubhub and DoorDash Latest Reviews

Recent published reviews
4

good day ! i just want to know the documents and what proof would be needed to sign up for company accounts ? and how...

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No votes

It should not be easy for someone else to order food and charge it to my account.This happened to me.It is illegal,...

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5

The service is nic .I love it because there talking friendly.And love to work with GrubHub because you feel good.

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3

I have a recycled number, I would like to make an account to become a dasher, but my number is already signed up with a...

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