PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Grubhub

DOORDASH and Grubhub Overview

Total reviews
23587
1917
Company responses
0
0
Issues resolved
75
10

DOORDASH and Grubhub Consumer Ratings

Rank
33 out of 261 in Food Delivery category
68 out of 261 in Food Delivery category
Customer service
20 in category
50 in category
Reliability
22 in category
53 in category
Product or Service Quality
29 in category
61 in category
Website
46 in category
60 in category

DOORDASH and Grubhub Rating Details

Customer service
1.8 (8637 reviews)
1.3 (1106 reviews)
Reviewer's quote

We ordered food waited exactly one hour got a text that my order was cancelled after I received a call that I answered and was hung up on by your customer service. Wtf is that so now we have to order from somewhere else after waiting an hour for nothing. Then I get a email saying it was cancelled...

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Spent hours on the phone with customer service. Went through the same series of scripted resolutions that did not work from app or website. They can see the value, but can not load it Worthless...

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Reliability
1.8 (8128 reviews)
1.2 (1073 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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It took over an hour and a half to receive our food. Food was ice cold and stale! Not to mention there is no one to call or anything. We will never be using grubhub again!

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Product or Service Quality
1.9 (7808 reviews)
1.3 (971 reviews)
Reviewer's quote

...I'll never use this rip off service againNo..

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...At Grub hub customer service, spoke to a lady who was foreign and I could not understand her. She obviously didn't understand the situation but was finally able to get a refund on my credit card. No food and after 8:00 so just called Dominos..

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Website
2 (7694 reviews)
1.8 (982 reviews)
Reviewer's quote

Ordered pick up through a restaurant website and was directed to Door Dash to pay. Paid and when I picked up my food the restaurant was closed for the day- not open at all. When I called Door Dash they couldn't find my order because it was placed online vs my mobile app..

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...I tried the app and the website. Customer service was no help. I added my personal credit card info and that did not help at all...

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DOORDASH and Grubhub Pros and Cons

Pros
  • Convenience
  • Convenient
  • Delivery
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Cold food
  • No way to easily contact customer service
  • Poor customer service
  • Very poor customer service
  • Lateness of service

DOORDASH and Grubhub Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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DOORDASH and Grubhub Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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DOORDASH and Grubhub Latest Reviews

Recent published reviews
1

Ice cream was delivered Melted, with only 1 banana.

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1

Kept waiting for our order so called driver who had delivered it to the wrong address. Was never able to get it...

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2.8

We were expecting 5 delicious mango pies. We got not a single one.
We got a $10 Doordash credit, but I would have preferr...

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1

It took over an hour and a half to receive our food. Food was ice cold and stale! Not to mention there is no one to...

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DOORDASH and Grubhub Products and Services

Most reviewed product and services
  • Doordash Delivery Service (7133 reviews)
  • Doordash Customer Care (3221 reviews)
  • Doordash Vehicle Driver (1201 reviews)
  • Grubhub Delivery Service (952 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)