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Doordash

Food Delivery
  • 15 ISSUES RESOLVED
  • 2259 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $960 AVERAGE LOSS
1.8
Customer service
Reliability
Website
Turnaround Time
  • Choice of restaurants 9
  • Easy online ordering process 8
  • Delivery guy 7
  • Restaurant selection 6
  • Variety 5

Customers don't like

  • Customer service35
  • Failed estimated arrival time7
  • Worst possible service6
  • Not receiving what i paid for6
  • Unprofessional5
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Grubhub

Food Delivery
  • 5 ISSUES RESOLVED
  • 872 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $869 AVERAGE LOSS
1.5
Customer service
Reliability
Website
Turnaround Time
  • Ease of website use 12
  • Idea of the service 8
  • Website 6
  • Deleting my account 4
  • I liked the idea of grubhub 3

Customers don't like

  • Poor customer service25
  • Lack of correcting issues8
  • Lateness of service7
  • Worst customer service6
  • No accountability5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1497774

Grubhub is so much better than Dooordash it is not funny. Doordash is truly door{{Redacted}}

Anonymous
#1497598

I will NEVER use doordash again. I'm going back to grubhub.

Poor customer service drivers are rude and "to busy" asks people to cancel cuz they have better things to do. Phone operators hang up on you. Chat lies to you just to shut you up.

I'm done. Me and ALL my neighbors have quit using doordash due to these issues

Anonymous
#1464201

Doordash is far better. My preference was Eat24 but ever since they merged with Grubhub the service has been terrible!

I used to enjoy ordering from Eat24 and Doordash provides good customer service as well. Grubhub is the worst! I hate it.

Them taking over Eat24 has not been good. The customer service reps are unhelpful millennials with attitudes who are totally useless.

Anonymous
#1449855

I've never had a problem with Grubhub that was not able to be resolved in a reasonable amount of time. They were also responsive when there was a problem and I could talk to a person.Doordash was online-chat only when there is a problem.

Anonymous
#1428139

After waiting in nJ for an order they called and said the restaurant was closed. Of course they had assigned a doordasher

dagobaby81_22
#1418992

DOORDASH yes there better at customer service and they actually care and believe in there customers doesnt scam them and foods HOT huge inportant must in DELIVERING FOOD

dagobaby81_22
#1418991

yr asking me to vote GRUBHUB just scammed me out of a refund for 53 bucks so vote 4 them is 0 no stars they suck scammers and food delivered cold .........booooo grubhub sucks its not the style and who rocks its HOW YOU TREAT YR CUSTOMERS and on this THEY SUCK

Anonymous
to dagobaby81_22 #1486479

Stop the payment on your credit card. I did... it works...

Anonymous
#1385215

Grubhub is far better than DoorDash. Nothing is worse than DoorDash

Anonymous
#1364701

Grubhub is the best

Anonymous
Henderson, Nevada, United States #1326360

Grubhub is way better

Anonymous
Cedar Rapids, Iowa, United States #1256803

Grubhub talked trash about our POTUS and they can go out of business for all I care.

Anonymous
Miami, Florida, United States #1180573

Both Suck