PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Grubhub

DOORDASH and Grubhub Overview

Total reviews
23540
1912
Company responses
0
0
Issues resolved
74
10

DOORDASH and Grubhub Consumer Ratings

Rank
33 out of 261 in Food Delivery category
67 out of 261 in Food Delivery category
Customer service
22 in category
50 in category
Reliability
23 in category
54 in category
Product or Service Quality
29 in category
61 in category
Website
46 in category
59 in category

DOORDASH and Grubhub Rating Details

Customer service
1.8 (8616 reviews)
1.3 (1104 reviews)
Reviewer's quote

For the first in 7 days Ive spoken to someone who explained clearly , spent time on the phone understanding my frustration everyone else is beyond rude and in a hurry to get off the phone ,, customer service is poor ,,..

Read full review

Spent hours on the phone with customer service. Went through the same series of scripted resolutions that did not work from app or website. They can see the value, but can not load it Worthless...

Read full review
Reliability
1.8 (8111 reviews)
1.2 (1071 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Read full review

This was the last of my money for the week,I used it to order food for my two year old son. Three hours later it never arrived. Called the restaurant and they said the driver never picked it up. Called grub hub who said that they have to "locate the driver" and cannot find him. They said they can...

Read full review
Product or Service Quality
1.9 (7791 reviews)
1.3 (969 reviews)
Reviewer's quote

...dasher came to a min of my house waited for about 5 mins and then cancelled my order and kept my food and I complained and told DoorDash I wouldnt use the service again because Im starting to have too many problems. My family was hungry so I used it one more time today. They confirmed my 1st and second order then an hour later cancelled the...

Read full review

...After spending over an hour with their make believe customer service (5 people) who all seemed to be reading from a script I still was not able to use the cards. NOBODY cared, and each of them simply passed me around until I was exhausted!! Okay, they won and all I can do is write this warning..

Read full review
Website
2 (7680 reviews)
1.8 (980 reviews)
Reviewer's quote

Ordered pick up through a restaurant website and was directed to Door Dash to pay. Paid and when I picked up my food the restaurant was closed for the day- not open at all. When I called Door Dash they couldn't find my order because it was placed online vs my mobile app..

Read full review

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

Read full review

DOORDASH and Grubhub Pros and Cons

Pros
  • Convenience
  • Delivery
  • Convenient
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Cold food
  • No way to easily contact customer service
  • Poor customer service
  • Very poor customer service
  • Lateness of service

DOORDASH and Grubhub Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

Read full review
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Read full review
5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

Read full review
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

Read full review

DOORDASH and Grubhub Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

Read full review
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Read full review
1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

Read full review
1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

Read full review

DOORDASH and Grubhub Latest Reviews

Recent published reviews
1

For the first in 7 days Ive spoken to someone who explained clearly , spent time on the phone understanding my...

Read full review
1

This was the last of my money for the week,I used it to order food for my two year old son. Three hours later it never a...

Read full review
2.8

The 1st time I had a problem the dasher delivered my food to the wrong place. He kept apologizing and told me to give...

Read full review
3.6

I placed a small order from KFC for honey barbecue wings and a thigh. The GrubHub delivery person delivered someone...

Read full review

DOORDASH and Grubhub Products and Services

Most reviewed product and services
  • Doordash Delivery Service (7132 reviews)
  • Doordash Customer Care (3218 reviews)
  • Doordash Vehicle Driver (1200 reviews)
  • Grubhub Delivery Service (951 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)