PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Grubhub

DOORDASH and Grubhub Overview

Total reviews
22542
1852
Company responses
0
0
Issues resolved
71
9

DOORDASH and Grubhub Consumer Ratings

Rank
27 out of 260 in Food Delivery category
65 out of 260 in Food Delivery category
Customer service
20 in category
47 in category
Reliability
21 in category
50 in category
Product or Service Quality
26 in category
58 in category
Website
43 in category
61 in category

DOORDASH and Grubhub Rating Details

Customer service
1.8 (8257 reviews)
1.3 (1071 reviews)
Reviewer's quote

So in my incident I had my issue unresolved after reaching out to a customer service rep. I was unsatisfied at first, but then reached out again to another rep and they completely gave me another experience that was beyond my expectations. Like I said from the first encounter I thought my issue was...

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Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "click-off" issued as resolved without really doing anything. 1) Bought an electronic gift card for a friend...

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Reliability
1.8 (7791 reviews)
1.2 (1038 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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Grub Hub is a total lame company. They offer bad service, cancel orders after already taking your money from your bank account, don't show up at all, lie, I live at a senior apartment complex and cant afford for cheats like Grub hub to take my money before showing up with my food. More than 3...

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Product or Service Quality
1.9 (7477 reviews)
1.3 (936 reviews)
Reviewer's quote

...and now I've been calling around and around and around and can't get ahold of anybody and nobody seems to want to help this with we would like to try your service again in the future however if this isn't resolved we will...

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...So, I call customer service and wait on hold for about 25 minutes. Finally, someone answers. Now, your customer service is terrible...

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Website
2 (7391 reviews)
1.8 (947 reviews)
Reviewer's quote

I ordered food through the Popeyes website I waited an hour for my food was issued a driver who contacted me via cell phone to tell me my food was being delivered and never arrived I then got a text from door dash saying my order would arrive at 10:05pm and never arrived and I called the actual...

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I placed my order and he told me that if a restaurant ends their business relationship with Grubhub, then they are listed as 'Closed" on the Grubhub website. If what he tells me is true, I am sorely disappointed in this platform. What could be such a great app for facilitating ordering food has...

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DOORDASH and Grubhub Pros and Cons

Pros
  • Convenience
  • Delivery
  • Convenient
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Poor customer service
  • Very poor customer service
  • Unreliable

DOORDASH and Grubhub Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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DOORDASH and Grubhub Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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DOORDASH and Grubhub Latest Reviews

Recent published reviews
No votes

How can I get my money back

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No votes

Ordered dinner delivery from local restaurant. Walking distance from my house. Ordered at 5:39 PM. Delivery window 6:05-...

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5

when i drinking my soda i realized there was hair all on my drinks. so i texted the driver and told her and she replied...

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1.5

Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "clic...

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DOORDASH and Grubhub Products and Services

Most reviewed product and services
  • Doordash Delivery Service (7084 reviews)
  • Doordash Customer Care (3203 reviews)
  • Doordash Vehicle Driver (1187 reviews)
  • Grubhub Delivery Service (936 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)