PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Grubhub

DOORDASH and Grubhub Overview

Total reviews 20560 1952
Company responses 0 0
Issues resolved 76 11

DOORDASH and Grubhub Consumer Ratings

Rank
38 out of 264 in Food Delivery category
73 out of 264 in Food Delivery category
Customer service
No votes
52 in category
Reliability
No votes
55 in category
Product or Service Quality
No votes
57 in category
Exchange, Refund and Cancellation Policy
No votes
39 in category

DOORDASH and Grubhub Rating Details

Customer service
No votes
1.3 (1123 reviews)
Reviewer's quote

I worked for door dash 2 weeks and never got paid once Ive called customer service and been hung up on 3 times supervisors are never available they set you up for a call back and you never received a call back work company ever still have not been paid which is completely illegal..

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Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

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Reliability
No votes
1.2 (1088 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

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An order was placed.The total was over 50.00.A 15.00 pizza was delivered instead. The restaurant and the driver blatantly lied about the order .Don't use GrubHub or the drivers.

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Product or Service Quality
No votes
1.3 (988 reviews)
Reviewer's quote

...I will be letting everyone Know the kind of service to expect from DoorDash...

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...Service is great except when you have a problem then its really hard to resolve..

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Exchange, Refund and Cancellation Policy
No votes
1.4 (941 reviews)
Reviewer's quote

...I cancelled and received a prompt stating I would receive a partial refund of $5. 99. I decided it would be worth it and selected DoorDash credits as the refund option...

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...The lady comes back on the phone and says I was given a full refund. I didn't want a refund I wanted to feed my work crew. She said that all she can do is refund the money...

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DOORDASH and Grubhub Pros and Cons

Pros
  • Convenience
  • Convenient
  • Idea of having food delivered
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
Cons
  • Customer service
  • Cold food
  • Unprofessional
  • Poor customer service
  • Very poor customer service
  • Lateness of service

DOORDASH and Grubhub Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5


They deliver food from restaurants that will NOT deliver. If they want to pretend they are the customer to order and p...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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DOORDASH and Grubhub Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

This is the second time it happened now it is too much, door dash.com has updated that my order has been delivered but...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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DOORDASH and Grubhub Latest Reviews

Recent published reviews
2.8

I cancelled an order with DoorDash after realizing I had selected the wrong option for Delivery instead of Pickup. I...

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3.7

Delivery never arrived, very hard to get in touch with someone and get a refund. Service is great except when you have...

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No votes

Called customer service to get refund. Someone in phillipines answered,they tried to get me give them all my card info...

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1

Ordered from Burger King order arrived late cheeseburger and fries were cold ice cream was
thawed everything went in the...

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DOORDASH and Grubhub Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6345 reviews)
  • Doordash Vehicle Driver (1170 reviews)
  • Doordash Debit Card (207 reviews)
  • Grubhub Delivery Service (955 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Grubhub Coupon (38 reviews)