PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DOORDASH and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DOORDASH
Grubhub

DOORDASH and Grubhub Overview

Total reviews
19330
1682
Company responses
0
0
Issues resolved
50
9

DOORDASH was first mentioned on PissedConsumer on Mar 24, 2015 and since then this brand received 19330 reviews. It is 17648 reviews more than Grubhub received since Dec 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Grubhub customer support team than with DOORDASH customer service.

DOORDASH and Grubhub Consumer Ratings

Rank
22 out of 354 in Food Delivery category
62 out of 354 in Food Delivery category
Customer service
21 in category
45 in category
Reliability
20 in category
50 in category
Staff
18 in category
40 in category

According to consumer ratings and reviews, DOORDASH ranks 40 points higher in the Food Delivery category than Grubhub. People gave DOORDASH 1.9 stars for Customer service criterion in Food Delivery category and it is 93 points higher than the worst rated brand in this category. At the same time, Grubhub was rated 1.3 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that DOORDASH has a higher rating than Grubhub. Regarding Staff criterion, consumers gave DOORDASH 2 stars and it is 84% greater than other in category. Grubhub however was rated 1.3 stars and it is 65% greater than other in category.

DOORDASH and Grubhub Rating Details

Customer service
1.9 (7191 reviews)
1.3 (980 reviews)
Reviewer's quote

...When I tried to call to find out what was going on I was on hold for more than 40 minutes! Seriously?!? Terrible, horrible customer service. The worst, will never order from you again. Grub hub and Postmates just got a new customer..

PissedConsumer1732247

...Even customer care people are so careless about that. Although, I called they just not ready to listen to me. This is really very bad experience from GRUBHUB...

Coral
Reliability
1.8 (6810 reviews)
1.2 (951 reviews)
Reviewer's quote

...I'm not mad at DoorDash but just the lack of control and reliability in the service. What a bad first impression!!..

Rian G

paid for food and never got it and cannot contact driver

Rubye
Staff
2 (6678 reviews)
1.3 (838 reviews)
Reviewer's quote

In the middle of a VERY busy day of patients, one of a staff members and to run down the street to get lunch in order for everyone to get their food! We paid almost $50 for this order, and it was COLD, WRONG, AND we had to run after the driver. Completely unacceptable. When we called to complain to...

K C

I ordered $39 worth of food through GrubHub for a staff meeting lunch. The delivery person never showed up. All I had received was a text message saying that our food was on its way, followed by another text stating that it had been delayed...

Aleksa P

DOORDASH and Grubhub Pros and Cons

Pros
  • Convenience
  • Easy ordering
  • Easy online ordering process
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Poor customer service
  • Cold food
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

DOORDASH and Grubhub Most Positive Reviews

Top rated reviews
5

I wanted thai tonight & this was the only option (again). So I ordered & the food arrived hot and faster than anticipate...

5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

DOORDASH and Grubhub Most Critical Reviews

Lowest rated reviews
1

worst way to lose $100 in my life. driver didn't call me and doordash has policy that they take your item and your mone...

1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

DOORDASH and Grubhub Latest Reviews

Recent published reviews

I’ve been charged twice for dash pass and I haven’t order that

Read all 19330 reviews

The actress on Grubhub commercial is so annoying

Read all 1682 reviews

DOORDASH and Grubhub Products and Services

Most reviewed product and services
  • Doordash Delivery Service (6305 reviews)
  • Doordash Customer Care (2916 reviews)
  • Doordash Account (923 reviews)
  • Grubhub Delivery Service (845 reviews)
  • Grubhub Customer Care (192 reviews)
  • Grubhub Vehicle Driver (88 reviews)