PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Done Com and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Done Com
Thumbtack

Done Com and Thumbtack Overview

Total reviews 109 3059
Company responses 0 0
Issues resolved 0 6

Done Com and Thumbtack Consumer Ratings

Rank
140 out of 318 in Auctions and Marketplaces category
73 out of 318 in Auctions and Marketplaces category
Customer service
73 in category
38 in category
Product or Service Quality
106 in category
64 in category
Advertised vs Delivered
85 in category
60 in category
Turnaround Time
77 in category
43 in category

Done Com and Thumbtack Rating Details

Customer service
1.4 (75 reviews)
1.8 (1188 reviews)
Reviewer's quote

...They are NOT reputable, and their customer service is deplorable. I'm a woman, am no contractor, BUT it takes COMMON SENSE 101 to know to install a much longer screw than that "20-something numb nut" did! OMG! If you're looking for a handyman, DO NOT GO WITH THIS COMPANY!!!..

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Product or Service Quality
1.3 (71 reviews)
1.8 (1054 reviews)
Reviewer's quote

...and every time I go to claim a project someone else claims it at the same time it was kind it was very frustrating for me to go through that I called customer service they tell me to talk to my project manager my project manager never picks up his phone never returns my call only if I accepted the job that's the only time I really had talked to that guy only accepted one job they took me almost 2 weeks to get my money which was only half of ...

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...I was totally dissatisfied with her service. It requires one to think, a skill I don't think she utilized..

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Advertised vs Delivered
1.2 (69 reviews)
1.6 (799 reviews)
Reviewer's quote

...com to install 3 ceiling fans on advertised price of $79 per fan. Was quoted $100 uncharge for ceiling height in excess of 12'. When I asked why, I was told it was for the additional equipment/scaffolding rental required to install on my 17 foot ceiling...

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...Im an Attorney in Ohio and have received charges for leads in Michigan delivered to me. Not licensed in Michigan..

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Turnaround Time
1.4 (64 reviews)
1.8 (711 reviews)
Reviewer's quote

...was on time and the customer was. always expecting my arrival i made sure i came prepared and the pay was great. i guess its all about doing tbe right thing for somebody...

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...I paid him at the end of the day each time and nothing was getting done due to his numerous mistakes and redos. He damaged many tiles by putting them up crooked..

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Done Com and Thumbtack Pros and Cons

Pros
  • Easy to find service
  • When the work gets done
  • Price that was quoted
  • Concept
  • Idea
  • Customer service
Cons
  • Unprofessionalism
  • Misleading
  • Very unprofessional and dishonest company
  • Lost money
  • No accountability
  • Customer service

Done Com and Thumbtack Most Positive Reviews

Top rated reviews
5

I had a great experience with my done handyman, easy to book and fair price. I have used them several times, first for...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

“I think Done is great, while I have a hard time evaluating price--frankly I haven't used many handymen services--I can...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Done Com and Thumbtack Most Critical Reviews

Lowest rated reviews
1

I scheduled a fence to be painted on 5/9/2016 which I paid by check for $249.00. The job wasn't all that professional, b...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

A complete waste of time. They book you for an appointment, reschedule the appointment, and NEVER show up!...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Done Com and Thumbtack Latest Reviews

Recent published reviews
5

i started with oh about 3 years ago and was employed maybe about 10 months and i used it as a flexible way of making ext...

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1.2

Wow! Im honestly shocked. When I had the thought that I could be getting scammed, I googled it hoping to be wrong...look...

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No votes

I have assembled my own furniture many times but this time I had some other commitments. I contacted Porch assembly to a...

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1.5

I am TIRED of Direct Leads that at NOT appropriate ... and sadly, that's most of them. Your entire filter is the word, "...

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Done Com and Thumbtack Products and Services

Most reviewed product and services
  • Done Com Customer Care (22 reviews)
  • Done Com Painting Advertisement (1 review)
  • Done Com Leads (1 review)
  • Thumbtack Leads (666 reviews)
  • Thumbtack Customer Care (199 reviews)
  • Thumbtack Account (177 reviews)