PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Done Com and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Done Com

Done Com and Thumbtack Overview

Total reviews
Company responses
Issues resolved

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2966 reviews. It is 2857 reviews more than Done Com received since Apr 17, 2016.

Done Com and Thumbtack Consumer Ratings

127 out of 475 in Auctions and Marketplaces category
69 out of 475 in Auctions and Marketplaces category
Customer service
65 in category
35 in category
Product or Service Quality
95 in category
63 in category
Advertised vs Delivered
73 in category
53 in category

According to consumer ratings and reviews, Thumbtack ranks 58 points higher in the Auctions and Marketplaces category than Done Com. People gave Done Com 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 114 points higher than the worst rated brand in this category. At the same time, Thumbtack was rated 1.8 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Thumbtack has a higher rating than Done Com. Regarding Advertised vs Delivered criterion, consumers gave Done Com 1.2 stars and it is 59% greater than other in category. Thumbtack however was rated 1.6 stars and it is 70% greater than other in category.

Done Com and Thumbtack Rating Details

Customer service
1.4 (75 reviews)
1.8 (1149 reviews)
Reviewer's quote

...was on time and the customer was. always expecting my arrival i made sure i came prepared and the pay was great. i guess its all about doing tbe right thing for somebody...

robert g

We pay thousands of dollars to thumbtack for leads each month. The quality of the lead is not and issue although, regardless of how many times I change the distance traveled it continues to go to 150 miles away??? SMH.The sales team are all english speaking in thumbtack, once they sell you then you...

Product or Service Quality
1.3 (71 reviews)
1.8 (1025 reviews)
Reviewer's quote

...and every time I go to claim a project someone else claims it at the same time it was kind it was very frustrating for me to go through that I called customer service they tell me to talk to my project manager my project manager never picks up his phone never returns my call only if I accepted the job that's the only time I really had talked to that guy only accepted one job they took me almost 2 weeks to get my money which was only half of ...


Here is the message I sent to them as I deactivated my account with them. To be fair, I did get a few customers over the years and I had great success as they turned into business customers, but that was years ago and many versions of how they changed their business...for the worse.I have used...

Jason M
Advertised vs Delivered
1.2 (69 reviews)
1.6 (767 reviews)
Reviewer's quote

...com to install 3 ceiling fans on advertised price of $79 per fan. Was quoted $100 uncharge for ceiling height in excess of 12'. When I asked why, I was told it was for the additional equipment/scaffolding rental required to install on my 17 foot ceiling...


I have wood fences only as a provided service. I have just been charged $48 for someone to ask me about iron fences. I should not be charged money because customers don't look at my profile before contacting me. Had they looked they would have seen I only install wood fences and I would not have...


Done Com and Thumbtack Pros and Cons

  • Easy to find service
  • When the work gets done
  • Price that was quoted
  • Concept
  • Idea
  • Ease of use
  • Unprofessionalism
  • Misleading
  • Very unprofessional and dishonest company
  • Lost money
  • No accountability
  • Customer service

Done Com and Thumbtack Most Positive Reviews

Top rated reviews

I had a great experience with my done handyman, easy to book and fair price. I have used them several times, first for...


Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

Done Com and Thumbtack Most Critical Reviews

Lowest rated reviews

I scheduled a fence to be painted on 5/9/2016 which I paid by check for $249.00. The job wasn't all that professional, b...


As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

Done Com and Thumbtack Latest Reviews

Recent published reviews

i started with oh about 3 years ago and was employed maybe about 10 months and i used it as a flexible way of making ext...

Read all 109 reviews

I have a customer who left a review before an issue was resolved. We resolved the issue and she would like to edit the...

Read all 2966 reviews

Done Com and Thumbtack Products and Services

Most reviewed product and services
  • Done Com Customer Care (22 reviews)
  • Done Com Platform Hire (1 review)
  • Done Com Painting Advertisement (1 review)
  • Thumbtack Leads (656 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)