PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petsmart and Don Sullivan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petsmart
Don Sullivan

Petsmart and Don Sullivan Overview

Total reviews
1288
94
Company responses
0
0
Issues resolved
8
0

Petsmart and Don Sullivan Consumer Ratings

Rank
68 out of 373 in Pet Stores category
40 out of 373 in Pet Stores category
Customer service
61 in category
No votes
Discounts and Special Offers
41 in category
No votes
Price Affordability
54 in category
No votes
Website
50 in category
No votes

Petsmart and Don Sullivan Rating Details

Customer service
1.5 (434 reviews)
No votes
Reviewer's quote

The ridiculous return policy is costing me money while Petsmart goes unscathed; definitely not good customer service; I did receive a reply stating your purchase may be returned with my receipt up to 60 days AND if Im lucky, the policy will be lifted by then. makes NO sense - if its okay to return...

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Even if this was the best product ever, their customer service means I will never purchase from them. Saw the tv ad and went through the whole order process, including credit card, email, phone number etc. was cut off right after and didn't receive confirmation my order was processed...

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Discounts and Special Offers
2.2 (339 reviews)
No votes
Reviewer's quote

...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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...The offers at the end of the call makes me think this is a scam. Right now Im contemplating canceling this order altogether. irritating! I hope the return policy isnt so ridiculous...

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Price Affordability
2.3 (333 reviews)
No votes
Reviewer's quote

I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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...I checked my checking account and they deducted the full price from my account. When i attempted to dispute fees, they couldn't help me. BY THE WAY, I DID PURCHASE SAME PRODUCT FROM CHEWY...

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Website
2.4 (328 reviews)
No votes
Reviewer's quote

...grooming services department and I was asked if I brought the rabies certificate with me, which I hadnt and which was not stated it is was needed on their website prior to my even going there. I advised the girl there he had just recently graduated puppy class there and the paperwork was checked and hes wearing his tag. I had to go to the manager to ask her to look it up, but since no copies were in...

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If you are looking for outdated methods including torture, then this is the product for you. If you are looking for a reasonable approach- consider anything but this. The so called "DogFather" should not be associated with any individual who considers their dog as part of the family.

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Petsmart and Don Sullivan Pros and Cons

Pros
  • Selection
  • Convenient
  • Selection of pets and products
  • Training program
  • System worked
  • System is effective and works
Cons
  • Customer service
  • Managers or costumer service
  • Grooming
  • That this is scam
  • Scam of paying high postage for so called free return
  • Return of refund to credit card

Petsmart and Don Sullivan Most Positive Reviews

Top rated reviews
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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5

Highly recommend the videos. most of the complaints appear to be service related or accessory related. I would just...

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5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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5

Hi, I have been a fan of this Perfect Dog System since 2008 when I saw the infomercial the first time and ordered the...

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Petsmart and Don Sullivan Most Critical Reviews

Lowest rated reviews
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Ordered this today....worst phone order service I have ever had to deal with. I would have canceled the order during...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1

Even if this was the best product ever, their customer service means I will never purchase from them. Saw the tv ad...

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Petsmart and Don Sullivan Latest Reviews

Recent published reviews
No votes

I was able to get my stuff back

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1.2

This is the most disgusting order method Ive ever seen. I had questions before ordering but no way to talk to an actual...

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1

Do not explain things well, and then they get attitudes with customers after having voice your opinions. Should not...

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No votes

Haven't received package want refund

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Petsmart and Don Sullivan Products and Services

Most reviewed product and services
  • Petsmart Grooming Service (222 reviews)
  • Petsmart Dog Grooming Service (140 reviews)
  • Petsmart Customer Care (100 reviews)
  • Don Sullivan Dog Training (33 reviews)
  • Don Sullivan Customer Care (10 reviews)
  • Don Sullivan Pet Collar (8 reviews)