PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Dominos Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dominos Pizza

Dominos Pizza

Has verified representatives
2.1
Papa Johns Pizza
Dominos Pizza

Papa Johns Pizza and Dominos Pizza Overview

Total reviews
1026
3687
Company responses
0
48
Issues resolved
3
14

Dominos Pizza was first mentioned on PissedConsumer on Mar 28, 2008 and since then this brand received 3687 reviews. It is 2661 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Papa Johns Pizza customer support team and Dominos Pizza customer service.

Papa Johns Pizza and Dominos Pizza Consumer Ratings

Rank
72 out of 1073 in Fast Food category
60 out of 1073 in Fast Food category
Customer service
56 in category
No votes
Website
63 in category
No votes
Discounts and Special Offers
38 in category
No votes

According to consumer ratings and reviews, Dominos Pizza ranks 12 points higher in the Fast Food category than Papa Johns Pizza. People gave Papa Johns Pizza 1.5 stars for Customer service criterion in Fast Food category and it is 71 points higher than the worst rated brand in this category. Regarding Discounts and Special Offers criterion, consumers gave Papa Johns Pizza 2.3 stars and it is 70% greater than other in category.

Papa Johns Pizza and Dominos Pizza Rating Details

Customer service
1.5 (278 reviews)
No votes
Reviewer's quote

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107

I told her she should not be in hospitality or customer service and she said "I don't care and get out" Isn't the customer supposed to come first this behavior from your manager is appalling! I am FLOORED! While I was there they were having driver issues and phone order issues is this really how...

PissedConsumer1756400
Website
2.4 (252 reviews)
No votes
Reviewer's quote

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte

...and if y’all fix your website i could have ordered there. y’all need to get to fixing that. ODESSA TEXAS 432 332 3311 is the store!..

Arihanna
Discounts and Special Offers
2.3 (245 reviews)
No votes
Reviewer's quote

I ordered my usual carryout special that is normally $8. 99 for large pizza, found it was increased to $10. 99 -ok...

Ruth M

...to her that I felt my elderly parents were cheated on and taken advantage of with their order (a better deal was available, but they never mentioned the special. ) I spoke to your agent, Grant, who assured me someone would call back. No one...

Carmalita

Papa Johns Pizza and Dominos Pizza Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • No pros
  • That the location is convenient for me
  • Been a customer for a long time
  • Taste of the pizza itself
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Poor customer service
  • Unprofessional staff
  • Customer service

Papa Johns Pizza and Dominos Pizza Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

5

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

Papa Johns Pizza and Dominos Pizza Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

1

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

Papa Johns Pizza and Dominos Pizza Latest Reviews

Recent published reviews

I order pizza online it said would be delivered between 1:50p-2;01p. I called after it was already 15min late for them...

Read all 1026 reviews

My pizza was delivered with no cheese. I called to see if it could be remade and was told I ordered it that way, its...

Read all 3687 reviews

Papa Johns Pizza and Dominos Pizza Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Manager (60 reviews)
  • Dominos Pizza Pizza (1226 reviews)
  • Dominos Pizza Delivery Service (552 reviews)
  • Dominos Pizza Customer Care (409 reviews)