PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dominos Pizza and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dominos Pizza
Has Verified Representatives
2.1
Dominos Pizza
Papa Johns Pizza

Dominos Pizza and Papa Johns Pizza Overview

Total reviews 4198 1179
Company responses 48 0
Issues resolved 16 4

Dominos Pizza and Papa Johns Pizza Consumer Ratings

Rank
67 out of 649 in Fast Food category
78 out of 649 in Fast Food category
Customer service
66 in category
63 in category
Website
49 in category
74 in category
Product or Service Quality
52 in category
57 in category
Discounts and Special Offers
29 in category
38 in category

Dominos Pizza and Papa Johns Pizza Rating Details

Customer service
1.4 (1831 reviews)
1.5 (349 reviews)
Reviewer's quote

The customer service is horrible! Ive looked at reviews from other customers and I am not sure how this place is still in business. They do nothing to try and help you out and now Ive lost my rewards that I couldve used somewhere else. I am a very understanding person and I never give restaurants a...

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... all I want is my food replaced at quality standards like the pictures and my money back one or the other and the managers need to take classes on how to have customer service and hospitality....

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Website
2.6 (1668 reviews)
2.3 (314 reviews)
Reviewer's quote

...Why can't the cheese be hot and cheesy like your pictures on the website. My last 5 pizza orders have been burned and dry. Luke talked with me at the Newark Ohio 21st st...

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...I go on Papa John's website and tried 6 times to place my order. It went through all the steps like normal but when I went to my cart it would be empty. So then I call the location on Fairbanks in El Paso, Texas...

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Product or Service Quality
1.7 (1571 reviews)
1.7 (274 reviews)
Reviewer's quote

...It said Ashley quality checked pizza at 5:27pm. I got a text at 6:14pm that my order was on its way. At 6:40pm I called the store to enquire about my order...

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When this took place the manager told us he would give us our money back and replace the order because the amount of service we give to them. On today we called to retrieve the replacement order and the manager Brittany, got very irate and was refusing to give us the information that we asked for...

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Discounts and Special Offers
2.4 (1566 reviews)
2.3 (305 reviews)
Reviewer's quote

Pizza no one told me about the specials and I paid $16 for a xtravaganza Brooklyn style pizza The Man Behind me asked for the special a gentleman behind the counter helped him and he got two pizzas with 3 toppings for the same price I pay for the one i bought. Wait a minute i thought so i asked for...

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Hello my name is Veronica, I place my order online for the special they had for 2 medium pizza's box of brownies and 2 litter soda. Then when I was going to place my order got something that said for 2 dollars more you could make the pizza's a large size, so I click on it. I only received one large...

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Dominos Pizza and Papa Johns Pizza Pros and Cons

Pros
  • Been a customer for a long time
  • That the location is convenient for me
  • I would like solutions
  • Customer service horrobile
  • Idea it was close to my home
  • Close to home
Cons
  • Poor customer service
  • Unprofessional staff
  • Rude managment
  • Customer service
  • Unprofessional staff
  • Unprofessional staff or the customer service they provided

Dominos Pizza and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

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5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

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5

I never had a problem with Domino's. I love their food. They have always had great service, and they are the only ones s...

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5

Myspouse and I went to Papa Johns for lunch and we requested a vegetable pizza with no cheese as it was prepared last...

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Dominos Pizza and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

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1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

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1

Had ordered dominos pizza pie just the other day, there pizza suck. Taste like eating card board. There pizza sauce...

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1

We waited in line for way too long because there were only 3 people working the service line for a sold out crowd at...

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Dominos Pizza and Papa Johns Pizza Latest Reviews

Recent published reviews
1.8

A 14" three topping pizza came to almost $30.00 by the time you added the delivery charge and mandatory tip that they...

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1

Paid for pizza, promised they comp. Pizza, when followed up the next day my account was charged for pizza that never...

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No votes

I ordered pizza online-did not receive free movie code. Have not been able to get help from customer support

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2.6

On Tuesday January 19th, 2020 I had placed an order for two large pizzas. On one pizza I had strands of long black hair...

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Dominos Pizza and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Dominos Pizza Pizza (1340 reviews)
  • Dominos Pizza Delivery Service (571 reviews)
  • Dominos Pizza Manager (337 reviews)
  • Papa Johns Pizza Pizza (624 reviews)
  • Papa Johns Pizza Delivery Service (83 reviews)
  • Papa Johns Pizza Manager (62 reviews)