PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dominos Pizza and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dominos Pizza

Dominos Pizza

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Dominos Pizza
Papa Johns Pizza

Dominos Pizza and Papa Johns Pizza Overview

Total reviews
3604
1015
Company responses
48
0
Issues resolved
14
3

Dominos Pizza was first mentioned on PissedConsumer on Mar 28, 2008 and since then this brand received 3604 reviews. It is 2589 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dominos Pizza customer support team and Papa Johns Pizza customer service.

Dominos Pizza and Papa Johns Pizza Consumer Ratings

Rank
59 out of 1382 in Fast Food category
70 out of 1382 in Fast Food category
Customer service
57 in category
55 in category
Website
44 in category
64 in category
Staff
62 in category
57 in category

According to consumer ratings and reviews, Dominos Pizza ranks 11 points higher in the Fast Food category than Papa Johns Pizza. People gave Dominos Pizza 1.5 stars for Customer service criterion in Fast Food category and it is 70 points higher than the worst rated brand in this category. At the same time, Papa Johns Pizza was rated 1.5 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dominos Pizza has a higher rating than Papa Johns Pizza. Regarding Staff criterion, consumers gave Dominos Pizza 1.5 stars and it is 51% greater than other in category. Papa Johns Pizza however was rated 1.6 stars and it is 55% greater than other in category.

Dominos Pizza and Papa Johns Pizza Rating Details

Customer service
1.5 (1560 reviews)
1.5 (274 reviews)
Reviewer's quote

I sent a message to corporate office about the horrible customer service beyond rude and a hour and a half my Pizza arrives cold. The tracking said it left 45 minutes after I ordered which is fine but I live less than 5 minutes from the pizza shop. I called the manager and all he could do was blame...

Frank B

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107
Website
2.6 (1426 reviews)
2.4 (251 reviews)
Reviewer's quote

...and if y’all fix your website i could have ordered there. y’all need to get to fixing that. ODESSA TEXAS 432 332 3311 is the store!..

Arihanna

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte
Staff
1.5 (1362 reviews)
1.6 (234 reviews)
Reviewer's quote

...Please have this corrected as soon as possible with your managers and their staff. Thank you..

Penelope

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert

Dominos Pizza and Papa Johns Pizza Pros and Cons

Pros
  • That the location is convenient for me
  • Been a customer for a long time
  • Pizza
  • Customer service horrobile
  • Close to home
  • Idea it was close to my home
Cons
  • Poor customer service
  • Unprofessional staff
  • Customer service
  • Customer service
  • Unprofessional staff
  • Service

Dominos Pizza and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

Dominos Pizza and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

Dominos Pizza and Papa Johns Pizza Latest Reviews

Recent published reviews
1.8

I placed an order, came to the store to pick up and they had not fixed my food or even taken my order, when I asked for...

Read all 3604 reviews
1

Ordered a pizza, got there in 5 minutes and there was a pizza waiting there for me. I told the guy that is not a fresh...

Read all 1015 reviews

Dominos Pizza and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Dominos Pizza Pizza (1210 reviews)
  • Dominos Pizza Delivery Service (542 reviews)
  • Dominos Pizza Customer Care (403 reviews)
  • Papa Johns Pizza Pizza (585 reviews)
  • Papa Johns Pizza Delivery Service (76 reviews)
  • Papa Johns Pizza Manager (60 reviews)