PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dominos Pizza and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dominos Pizza

Dominos Pizza

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2.0
Dominos Pizza
Papa Johns Pizza

Dominos Pizza and Papa Johns Pizza Overview

Total reviews
3698
1029
Company responses
48
0
Issues resolved
14
3

Dominos Pizza was first mentioned on PissedConsumer on Mar 28, 2008 and since then this brand received 3698 reviews. It is 2669 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dominos Pizza customer support team and Papa Johns Pizza customer service.

Dominos Pizza and Papa Johns Pizza Consumer Ratings

Rank
72 out of 1073 in Fast Food category
71 out of 1073 in Fast Food category
Customer service
59 in category
57 in category
Website
46 in category
65 in category
Staff
63 in category
57 in category

According to consumer ratings and reviews, Papa Johns Pizza ranks 1 points higher in the Fast Food category than Dominos Pizza. People gave Dominos Pizza 1.5 stars for Customer service criterion in Fast Food category and it is 70 points higher than the worst rated brand in this category. At the same time, Papa Johns Pizza was rated 1.5 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dominos Pizza has a higher rating than Papa Johns Pizza. Regarding Staff criterion, consumers gave Dominos Pizza 1.5 stars and it is 51% greater than other in category. Papa Johns Pizza however was rated 1.6 stars and it is 56% greater than other in category.

Dominos Pizza and Papa Johns Pizza Rating Details

Customer service
1.5 (1595 reviews)
1.5 (279 reviews)
Reviewer's quote

Absolutely unacceptable customer service and the ability to put the work in actually getting the customer order that was ordered 2 hours earlier to the customer residential address and then said that it was my fault that they couldn't find my house but I had ordered many times before and never had...

April C

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107
Website
2.6 (1456 reviews)
2.4 (253 reviews)
Reviewer's quote

...and if y’all fix your website i could have ordered there. y’all need to get to fixing that. ODESSA TEXAS 432 332 3311 is the store!..

Arihanna

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte
Staff
1.5 (1395 reviews)
1.6 (239 reviews)
Reviewer's quote

Upon my arrival the Gm started screaming and yelling at me in front of her staff and other sitting customers. At this point this was not about the money, this is about her extremely poor way of handling this situation and the example she showed her staff and customers. Please keep I mind Im the...

Orris

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert

Dominos Pizza and Papa Johns Pizza Pros and Cons

Pros
  • That the location is convenient for me
  • Been a customer for a long time
  • Taste of the pizza itself
  • Customer service horrobile
  • Close to home
  • No pros
Cons
  • Poor customer service
  • Unprofessional staff
  • Customer service
  • Customer service
  • Unprofessional staff
  • Service

Dominos Pizza and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

Dominos Pizza and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

Dominos Pizza and Papa Johns Pizza Latest Reviews

Recent published reviews

I ordered a Pizza on Jan 2nd my total was 42.37 and I never received my food and I’m still waiting on a refund and I’m...

Read all 3698 reviews

Hello,
I'm writing today because of major lack of customer service and a very very terrible experience. Ive never had any...

Read all 1029 reviews

Dominos Pizza and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Dominos Pizza Pizza (1228 reviews)
  • Dominos Pizza Delivery Service (553 reviews)
  • Dominos Pizza Customer Care (411 reviews)
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Customer Care (61 reviews)