Grubhub vs Dominos Pizza: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Dominos Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Grubhub

1.4

Dominos Pizza

Has verified representatives

2.1

Grubhub

Dominos Pizza

Grubhub and Dominos Pizza Overview

Total reviews

1683

3616

Company responses

Issues resolved

Dominos Pizza was first mentioned on PissedConsumer on Mar 28, 2008 and since then this brand received 3616 reviews. It is 1933 reviews more than Grubhub received since Dec 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Grubhub customer support team than with Dominos Pizza customer service.

Grubhub and Dominos Pizza Consumer Ratings

Rank

62 out of 354 in Food Delivery category

59 out of 1382 in Fast Food category

Customer service

45 in category

58 in category

Website

62 in category

45 in category

Product or Service Quality

53 in category

51 in category

Grubhub and Dominos Pizza Rating Details

Customer service

1.3 (981 reviews)

1.5 (1564 reviews)

Reviewer's quote

So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call...

K J

I sent a message to corporate office about the horrible customer service beyond rude and a hour and a half my Pizza arrives cold. The tracking said it left 45 minutes after I ordered which is fine but I live less than 5 minutes from the pizza shop. I called the manager and all he could do was blame...

Frank B

Website

1.8 (872 reviews)

2.6 (1431 reviews)

Reviewer's quote

...I've spent hundreds of dollars using their service, and hours trying to use their mobile app and website. the app and website constantly forgets who I am and therefore require setting up an account again and again. It doesn't accept sign-in account federation effectively, i...

Donald H

...and if y’all fix your website i could have ordered there. y’all need to get to fixing that. ODESSA TEXAS 432 332 3311 is the store!..

Arihanna

Product or Service Quality

1.3 (857 reviews)

1.7 (1310 reviews)

Reviewer's quote

My order did not reach to me but it is showing delivered. The lady who bring the order is really unprofessional. She put my order somewhere else and left the place. I did not receive the order and for that I missed my dinner. Even customer care people are so careless about that. Although, I called...

Coral

...Poor service. Not like commercials advertise. Order elsewhere..

PissedConsumer1731902

Grubhub and Dominos Pizza Pros and Cons

Pros

Ease of website use
Idea of the service
Grubhub ok when it works

That the location is convenient for me
Been a customer for a long time
Pizza

Cons

Poor customer service
Very poor customer service
Lack of correcting issues

Poor customer service
Unprofessional staff
Customer service

Grubhub and Dominos Pizza Most Positive Reviews

Top rated reviews

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

Grubhub and Dominos Pizza Most Critical Reviews

Lowest rated reviews

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

Grubhub and Dominos Pizza Latest Reviews

Recent published reviews

Alexandria VA Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over, some wanted brea...

Read all 1683 reviews

Around 1pm Saturday,my daughter ordered 4 pizzas: 2 cheese and 2 pep to be picked up at 6:30 the same day. I called to g...

Read all 3616 reviews

Grubhub and Dominos Pizza Products and Services

Most reviewed product and services

Grubhub Delivery Service (846 reviews)
Grubhub Customer Care (192 reviews)
Grubhub Vehicle Driver (88 reviews)

Dominos Pizza Pizza (1212 reviews)
Dominos Pizza Delivery Service (543 reviews)
Dominos Pizza Customer Care (404 reviews)

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