PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dominos Pizza and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dominos Pizza

Dominos Pizza

Has verified representatives
2.0
Grubhub

Grubhub

1.4
Dominos Pizza
Grubhub

Dominos Pizza and Grubhub Overview

Total reviews
3698
1724
Company responses
48
0
Issues resolved
14
9

Dominos Pizza was first mentioned on PissedConsumer on Mar 28, 2008 and since then this brand received 3698 reviews. It is 1974 reviews more than Grubhub received since Dec 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Grubhub customer support team than with Dominos Pizza customer service.

Dominos Pizza and Grubhub Consumer Ratings

Rank
72 out of 1073 in Fast Food category
62 out of 340 in Food Delivery category
Customer service
59 in category
45 in category
Website
46 in category
61 in category
Staff
63 in category
40 in category

Dominos Pizza and Grubhub Rating Details

Customer service
1.5 (1595 reviews)
1.3 (1002 reviews)
Reviewer's quote

Absolutely unacceptable customer service and the ability to put the work in actually getting the customer order that was ordered 2 hours earlier to the customer residential address and then said that it was my fault that they couldn't find my house but I had ordered many times before and never had...

April C

...I went online for customer service, was promised refunds for all the errors and have never received any refunds. In fact, they charged me twice for an order they were supposed to refund. You can only get to customer service through offshore chat..

charles w
Website
2.6 (1456 reviews)
1.8 (890 reviews)
Reviewer's quote

...and if y’all fix your website i could have ordered there. y’all need to get to fixing that. ODESSA TEXAS 432 332 3311 is the store!..

Arihanna

...I've spent hundreds of dollars using their service, and hours trying to use their mobile app and website. the app and website constantly forgets who I am and therefore require setting up an account again and again. It doesn't accept sign-in account federation effectively, i...

Donald H
Staff
1.5 (1395 reviews)
1.3 (860 reviews)
Reviewer's quote

Upon my arrival the Gm started screaming and yelling at me in front of her staff and other sitting customers. At this point this was not about the money, this is about her extremely poor way of handling this situation and the example she showed her staff and customers. Please keep I mind Im the...

Orris

I ordered $39 worth of food through GrubHub for a staff meeting lunch. The delivery person never showed up. All I had received was a text message saying that our food was on its way, followed by another text stating that it had been delayed...

Aleksa P

Dominos Pizza and Grubhub Pros and Cons

Pros
  • That the location is convenient for me
  • Been a customer for a long time
  • Taste of the pizza itself
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Poor customer service
  • Unprofessional staff
  • Customer service
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

Dominos Pizza and Grubhub Most Positive Reviews

Top rated reviews
5

Am a regular comstomer of dominos pizza & i love ur pizza so much BUT I'm so much disapointed because several times...

5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Dominos Pizza and Grubhub Most Critical Reviews

Lowest rated reviews
1

I don't know what happened, someone in the USA must have ordered a pizza using wrong email address - my email address. S...

1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Dominos Pizza and Grubhub Latest Reviews

Recent published reviews

I ordered a Pizza on Jan 2nd my total was 42.37 and I never received my food and I’m still waiting on a refund and I’m...

Read all 3698 reviews
1.4

You know, I like to give folks the benefit of the doubt... maybe they are having a bad night, or whatever... but tonight...

Read all 1724 reviews

Dominos Pizza and Grubhub Products and Services

Most reviewed product and services
  • Dominos Pizza Pizza (1228 reviews)
  • Dominos Pizza Delivery Service (553 reviews)
  • Dominos Pizza Customer Care (411 reviews)
  • Grubhub Delivery Service (868 reviews)
  • Grubhub Customer Care (196 reviews)
  • Grubhub Vehicle Driver (88 reviews)