PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Domestic One and Tidy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Domestic One
Tidy

Domestic One and Tidy Overview

Total reviews
64
142
Company responses
0
0
Issues resolved
0
1

Tidy was first mentioned on PissedConsumer on Nov 17, 2015 and since then this brand received 142 reviews. It is 78 reviews more than Domestic One received since Aug 23, 2012.

Domestic One and Tidy Consumer Ratings

Rank
71 out of 717 in Cleaning Services category
76 out of 717 in Cleaning Services category
Customer service
49 in category
50 in category
Reliability
45 in category
43 in category
Exchange, Refund and Cancellation Policy
41 in category
45 in category

According to consumer ratings and reviews, Domestic One ranks 5 points higher in the Cleaning Services category than Tidy. People gave Domestic One 1.2 stars for Customer service criterion in Cleaning Services category and it is 101 points higher than the worst rated brand in this category. At the same time, Tidy was rated 1.2 stars for Customer service criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Tidy has a higher rating than Domestic One. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Domestic One 1.2 stars and it is 73% greater than other in category. Tidy however was rated 1.1 stars and it is 70% greater than other in category.

Domestic One and Tidy Rating Details

Customer service
1.2 (30 reviews)
1.2 (66 reviews)
Reviewer's quote

They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not...

J M

Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

james w
Reliability
1.1 (28 reviews)
1.2 (62 reviews)
Reviewer's quote

Terrible service on the long term. Only worth to report to CASEInitially, once you pay the agency fee, they will allocate cleaners once or twice to your house (and never the same cleaner, by the way). After a while, when I tried to schedule cleaners again, the manager keeps on cancelling on me on...

PissedConsumer1769633

You name the problems, Ive had it with this company!-Last minutes no-shows on multiple occasions-No response from the customer service for days-Horrible cleaning experience from a housekeep who just wanted to *** about the company- Problems with their interface-Zero apologiesOh and a $15 credit of...

PissedConsumer1727288
Exchange, Refund and Cancellation Policy
1.2 (26 reviews)
1.1 (52 reviews)
Reviewer's quote

...Said it's company policy. We were not told that before. After paying, they started work...

PissedConsumer1079571

...5hr job At say 10:00 and book another 2hr job at 10:30!!! Which Caused me to constantly have to cancel with the client, in return tidy charged me $40 each time of cancellation because “it was last minute”. They do not send client info until 20-30 prior to the booked time..

PissedConsumer1460277

Domestic One and Tidy Pros and Cons

Pros
  • Happy cleaner to start
  • Exact pool they said they have
  • Nice marketing
  • No pros
  • Variety of services
Cons
  • Cleaners with poor work ethics
  • Horrible customer service
  • Unreliable service
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do

Domestic One and Tidy Most Positive Reviews

Top rated reviews
4.7

I would like to commend Keith from Domestic One. Keith is very approachable and helpful to find me a part time cleaner....

5

There were a list of things that I needed and I accept the terms & conditions.

Domestic One and Tidy Most Critical Reviews

Lowest rated reviews
1

Owner Chong is very rude and impolite when agitated if you complain to him. First maid gotten was quite old and did not...

1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

Domestic One and Tidy Latest Reviews

Recent published reviews
1

Terrible service on the long term. Only worth to report to CASE
Initially, once you pay the agency fee, they will allocat...

Read all 64 reviews
1

The communication system with the cleaner did not work, and they won't give me a refund or credit or take...

Read all 142 reviews

Domestic One and Tidy Products and Services

Most reviewed product and services
  • Domestic One House Cleaning Service (24 reviews)
  • Domestic One Cleaning Service (14 reviews)
  • Domestic One Customer Care (6 reviews)
  • Tidy Customer Care (36 reviews)
  • Tidy House Cleaning Service (27 reviews)
  • Tidy Cleaning Service (24 reviews)