PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Domestic One and Maid Brigade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Domestic One
Maid Brigade

Domestic One and Maid Brigade Overview

Total reviews
63
46
Company responses
0
0
Issues resolved
0
0

Domestic One was first mentioned on PissedConsumer on Aug 23, 2012 and since then this brand received 63 reviews. It is 17 reviews more than Maid Brigade received since Mar 12, 2009.

Domestic One and Maid Brigade Consumer Ratings

Rank
71 out of 829 in Cleaning Services category
57 out of 829 in Cleaning Services category
Customer service
49 in category
48 in category
Reliability
45 in category
44 in category
Exchange, Refund and Cancellation Policy
41 in category
35 in category

According to consumer ratings and reviews, Maid Brigade ranks 14 points higher in the Cleaning Services category than Domestic One. People gave Domestic One 1.2 stars for Customer service criterion in Cleaning Services category and it is 101 points higher than the worst rated brand in this category. At the same time, Maid Brigade was rated 1.3 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Maid Brigade has a higher rating than Domestic One. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Domestic One 1.2 stars and it is 73% greater than other in category. Maid Brigade however was rated 1.5 stars and it is 77% greater than other in category.

Domestic One and Maid Brigade Rating Details

Customer service
1.2 (29 reviews)
1.3 (19 reviews)
Reviewer's quote

They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not...

J M

Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform us, would not respond to emails and texts and won't take responsibility. DO NOT RECOMMEND.

Helen M
Reliability
1.1 (27 reviews)
1.2 (13 reviews)
Reviewer's quote

I have changed almost 6-7 helpers in 3 mths, their promises on web is rubbish, the helpers are either fussy, incapable or just there to earn the money. All sorts of excuses have been come up with Cleaners. Torturous procedure and the owner’s attitude adds up to the kind of shoddy services they...

Ong

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies spent 45 min on a job that usually takes 90 min. They basically wiped down counters, vacuumed and glossed over the bathrooms. I see dirt along the edges of the bathroom. There is...

Dayson
Exchange, Refund and Cancellation Policy
1.2 (25 reviews)
1.5 (15 reviews)
Reviewer's quote

Send the incorrect helper on first visit, after which sales person made unnecessary comments. Cleaning not done properly on both occasions. Made the floor slippery and dirty (worse then before cleaning).Salesperson (Keith) mentioned that can contact him anytime, however this doesn’t seems to be the...

PissedConsumer1602997

They gave me an amount to clean my family room. All I wanted was a good dusting ,furniture polish . DE cobweb , no vacuuming...no bathrooms no floor washing....They sent 3 ladies. ( I have a large family room and lots a nic nacs .).. They were done in 1 hour ! They had an extra hour to clean so...

PissedConsumer980021

Domestic One and Maid Brigade Pros and Cons

Pros
  • Happy cleaner to start
  • Exact pool they said they have
No votes
Cons
  • Cleaners with poor work ethics
  • Horrible customer service
  • Unreliable service
  • Service after the first visit
  • Quality
  • Horrible performance and no accountability from owner

Domestic One and Maid Brigade Most Positive Reviews

Top rated reviews
4.7

I would like to commend Keith from Domestic One. Keith is very approachable and helpful to find me a part time cleaner....

3.2

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies...

Domestic One and Maid Brigade Most Critical Reviews

Lowest rated reviews
1

Owner Chong is very rude and impolite when agitated if you complain to him. First maid gotten was quite old and did not...

1

I hate this company they don't clean right please do your self a favor and don't hire them .... Plus they won't let you...

Domestic One and Maid Brigade Latest Reviews

Recent published reviews
1.5

Worst cleaning company ever, tried 3 different cleaners and each time a drama has occurred. it’s not necessarily the...

Read all 63 reviews

We have given them many chances and we are through with them! My 3 year old grandson could do a better job. They only...

Read all 46 reviews

Domestic One and Maid Brigade Products and Services

Most reviewed product and services
  • Domestic One House Cleaning Service (23 reviews)
  • Domestic One Cleaning Service (14 reviews)
  • Domestic One Customer Care (6 reviews)
  • Maid Brigade Cleaning Service (20 reviews)
  • Maid Brigade House Cleaning Service (10 reviews)