PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Domestic One and Helpling Singapore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helpling Singapore

Helpling Singapore

Has verified representatives
1.8
Domestic One
Helpling Singapore

Domestic One and Helpling Singapore Overview

Total reviews
63
77
Company responses
0
10
Issues resolved
0
2

Helpling Singapore was first mentioned on PissedConsumer on Mar 2, 2015 and since then this brand received 77 reviews. It is 14 reviews more than Domestic One received since Aug 23, 2012.

Domestic One and Helpling Singapore Consumer Ratings

Rank
71 out of 829 in Cleaning Services category
44 out of 829 in Cleaning Services category
Customer service
49 in category
38 in category
Reliability
45 in category
42 in category
Exchange, Refund and Cancellation Policy
41 in category
26 in category

According to consumer ratings and reviews, Helpling Singapore ranks 27 points higher in the Cleaning Services category than Domestic One. People gave Domestic One 1.2 stars for Customer service criterion in Cleaning Services category and it is 101 points higher than the worst rated brand in this category. At the same time, Helpling Singapore was rated 1.6 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Helpling Singapore has a higher rating than Domestic One. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Domestic One 1.2 stars and it is 73% greater than other in category. Helpling Singapore however was rated 1.9 stars and it is 83% greater than other in category.

Domestic One and Helpling Singapore Rating Details

Customer service
1.2 (29 reviews)
1.6 (46 reviews)
Reviewer's quote

They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not...

J M

Great service from Rowena in organising. Happy customer who will continue with Helpling!..

PissedConsumer1628762
Reliability
1.1 (27 reviews)
1.4 (47 reviews)
Reviewer's quote

I have changed almost 6-7 helpers in 3 mths, their promises on web is rubbish, the helpers are either fussy, incapable or just there to earn the money. All sorts of excuses have been come up with Cleaners. Torturous procedure and the owner’s attitude adds up to the kind of shoddy services they...

Ong

Hired them for a weekly cleaning, cleaner no show for 3 session, complaint to the office and no respond till date, worst still is I already paid for 3 months. Asking for refund, but was told the agreement stated no refund. They will arrange for another cleaner, the problem is I already don't trust...

PissedConsumer1652392
Exchange, Refund and Cancellation Policy
1.2 (25 reviews)
1.9 (30 reviews)
Reviewer's quote

Send the incorrect helper on first visit, after which sales person made unnecessary comments. Cleaning not done properly on both occasions. Made the floor slippery and dirty (worse then before cleaning).Salesperson (Keith) mentioned that can contact him anytime, however this doesn’t seems to be the...

PissedConsumer1602997

Helpling bullies customers and cleanersI'm updating my reviews to reflect the real situation on the ground.*****SUMMARY ***** Very difficult to work with Helpling. 3 tries and 3 different cleaners over less than 2 months. Helpling is not trustworthy. Promo codes promised wasn't applied properly -...

Lee

Domestic One and Helpling Singapore Pros and Cons

Pros
  • Happy cleaner to start
  • Exact pool they said they have
  • Quick responses
  • Affordable
  • Some cleaners are good
Cons
  • Cleaners with poor work ethics
  • Horrible customer service
  • Unreliable service
  • Unreliable and fraudulent
  • No shows and no way of getting help easily
  • Customer service

Domestic One and Helpling Singapore Most Positive Reviews

Top rated reviews
4.7

I would like to commend Keith from Domestic One. Keith is very approachable and helpful to find me a part time cleaner....

5

probably 5th time I emailed since weekend. No reply. Last min cancellation changes.
Can't even log in now. Very bad servi...

Domestic One and Helpling Singapore Most Critical Reviews

Lowest rated reviews
1

Owner Chong is very rude and impolite when agitated if you complain to him. First maid gotten was quite old and did not...

1

Was a cleaner for the company and there were extremely un-transparent about the requirements. There was a deposit of 100...

Domestic One and Helpling Singapore Latest Reviews

Recent published reviews
1.5

Worst cleaning company ever, tried 3 different cleaners and each time a drama has occurred. it’s not necessarily the...

Read all 63 reviews
1

Hired them for a weekly cleaning, cleaner no show for 3 session, complaint to the office and no respond till date,...

Read all 77 reviews

Domestic One and Helpling Singapore Products and Services

Most reviewed product and services
  • Domestic One House Cleaning Service (23 reviews)
  • Domestic One Cleaning Service (14 reviews)
  • Domestic One Customer Care (6 reviews)
  • Helpling Singapore Cleaning Service (43 reviews)
  • Helpling Singapore Customer Care (16 reviews)
  • Helpling Singapore House Cleaning Service (5 reviews)