PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Domestic One and Helpling Singapore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Helpling Singapore was first mentioned on PissedConsumer on Mar 2, 2015 and since then this brand received 77 reviews. It is 14 reviews more than Domestic One received since Aug 23, 2012.
Domestic One and Helpling Singapore Consumer Ratings
Rank
71
out of 829 in Cleaning Services category
44
out of 829 in Cleaning Services category
Customer service
49
in category
38
in category
Reliability
45
in category
42
in category
Exchange, Refund and Cancellation Policy
41
in category
26
in category
According to consumer ratings and reviews, Helpling Singapore ranks 27 points higher in the Cleaning Services category than Domestic One.
People gave Domestic One 1.2 stars for Customer service criterion in Cleaning Services category and it is 101 points higher than the worst rated brand in this category.
At the same time, Helpling Singapore was rated 1.6 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category.
If we look at Reliability criterion, than we see that Helpling Singapore has a higher rating than Domestic One.
Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Domestic One 1.2 stars and it is 73% greater than other in category.
Helpling Singapore however was rated 1.9 stars and it is 83% greater than other in category.
Domestic One and Helpling Singapore Rating Details
Customer service
1.2 (29 reviews)
1.6 (46 reviews)
Reviewer's quote
They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not...
J M
Great service from Rowena in organising. Happy customer who will continue with Helpling!..
PissedConsumer1628762
Reliability
1.1 (27 reviews)
1.4 (47 reviews)
Reviewer's quote
I have changed almost 6-7 helpers in 3 mths, their promises on web is rubbish, the helpers are either fussy, incapable or just there to earn the money. All sorts of excuses have been come up with Cleaners. Torturous procedure and the owner’s attitude adds up to the kind of shoddy services they...
Ong
Hired them for a weekly cleaning, cleaner no show for 3 session, complaint to the office and no respond till date, worst still is I already paid for 3 months. Asking for refund, but was told the agreement stated no refund. They will arrange for another cleaner, the problem is I already don't trust...
PissedConsumer1652392
Exchange, Refund and Cancellation Policy
1.2 (25 reviews)
1.9 (30 reviews)
Reviewer's quote
Send the incorrect helper on first visit, after which sales person made unnecessary comments. Cleaning not done properly on both occasions. Made the floor slippery and dirty (worse then before cleaning).Salesperson (Keith) mentioned that can contact him anytime, however this doesn’t seems to be the...
PissedConsumer1602997
Helpling bullies customers and cleanersI'm updating my reviews to reflect the real situation on the ground.*****SUMMARY ***** Very difficult to work with Helpling. 3 tries and 3 different cleaners over less than 2 months. Helpling is not trustworthy. Promo codes promised wasn't applied properly -...
Lee
Domestic One and Helpling Singapore Pros and Cons
Pros
Happy cleaner to start
Exact pool they said they have
Quick responses
Affordable
Some cleaners are good
Cons
Cleaners with poor work ethics
Horrible customer service
Unreliable service
Unreliable and fraudulent
No shows and no way of getting help easily
Customer service
Domestic One and Helpling Singapore Most Positive Reviews
Top rated reviews
4.7
I would like to commend Keith from Domestic One. Keith is very approachable and helpful to find me a part time cleaner....
How would you compare Domestic One vs Helpling Singapore?