PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Dolls Kill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dolls Kill
Has Verified Representatives
3.6
Forever 21
Dolls Kill

Forever 21 and Dolls Kill Overview

Total reviews 535 603
Company responses 0 34
Issues resolved 2 6

Forever 21 and Dolls Kill Consumer Ratings

Rank
590 out of 2134 in Footwear and Clothing category
83 out of 2134 in Footwear and Clothing category
Customer service
446 in category
73 in category
Exchange, Refund and Cancellation Policy
404 in category
66 in category
Website
566 in category
108 in category
Delivery Service
446 in category
72 in category

Forever 21 and Dolls Kill Rating Details

Customer service
1.3 (194 reviews)
3.6 (405 reviews)
Reviewer's quote

This location lost my niece's order somewhere within the store; didn't give her a refund and then their customer service failed to oblige when I requested they drop-ship the order to her home..

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Ive needed to contact customer service three times since I began shopping at Dolls Kill and every single time theyve been absolutely amazing. Its never a hassle to get in contact with them and my problems are always resolved within that day of reaching out. So incredibly happy with my experiences...

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Exchange, Refund and Cancellation Policy
1.4 (165 reviews)
3.4 (367 reviews)
Reviewer's quote

Ordered a pair of boots they never showed up they were shipped back to forever 21 Forever 21 has not given me my refund back cannot get a hold of them during the week and business hours their message says they are closed I wouldnt buy anything from forever 21 their company is probably going under...

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...got back to me the same day and shipped correct items the next day- was happy they still had items in stock- last 3 times Ive placed an order Ive received a refund for out of stock...

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Website
2 (154 reviews)
4 (379 reviews)
Reviewer's quote

I even went on your website and did the estimated latest day it should've shown up and it said the latest would've been on December 18th, 2020. It is now December 22nd, 2020 when I'm sending this. Update: My package arrived over 3 weeks late, I received it dented in and one of my products was...

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...Also, covid is not an excuse when you leave the option for express shipping on your website even after you send an email saying you can't fulfill them on time..

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Delivery Service
1.6 (144 reviews)
3.5 (358 reviews)
Reviewer's quote

After multiple attempts to contact customer service, as well as the delivery service (The USPS), there is still no resolution and no jacket. furthermore the customer service organization refuses to help at all, stating it was our fault that the old address was used. This constitutes a fraud as they...

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...Due to pandemic my delivery was delayed. I had to get in touch with the theme, and they give me an excellent support until I have received my delivery. I am very happy with the amazing service of Dolls Kill, I strongly recommend..

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Forever 21 and Dolls Kill Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Good prices
  • Excellent customer service
  • Customer service
  • Variety of styles
Cons
  • Customer service
  • Horrific customer service
  • Store policy
  • Customer service
  • Long response times
  • Shady business practices

Forever 21 and Dolls Kill Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

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5

I ordered the other night from dolls kill. My paypal gave the wrong address. I tried to get in contact with their...

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5

I accidentally missed something in my address so my order never shipped to me. I went back and changed my address and...

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5

Always the beSt CS very polite very understanding resolved fast w no bs Love

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Forever 21 and Dolls Kill Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

Placed order on friday at 11:16 am, site states orders before 2pm will ship same day! NOT TRUE! It is now wednesday and...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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1

Cant log in their website and the "forget password" doesnt work. Emailed customer service multiple times and no reply.

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Forever 21 and Dolls Kill Latest Reviews

Recent published reviews
No votes

I do not have an order number and my money was taken off my card then a return came for a portion of my order. I still...

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4.3

I needed update for a shipped order, helpful and speedy response, i was sent a new link with updated info

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No votes

I mistaken give an incorrect email address so now I cant get a tracking number for my package

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3.2

2 out of my 8 items had multiple SKU stickers on the bag they came in- so I received something totally wrong- I quickly...

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Forever 21 and Dolls Kill Products and Services

Most reviewed product and services
  • Forever 21 Shipping Service (56 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Forever 21 Shoes (7 reviews)
  • Dolls Kill Shipping Service (81 reviews)
  • Dolls Kill Clothing (24 reviews)
  • Dolls Kill Dress (9 reviews)