PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Dolls Kill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dolls Kill

Dolls Kill

Has verified representatives
3.9
Forever 21
Dolls Kill

Forever 21 and Dolls Kill Overview

Total reviews
402
430
Company responses
0
33
Issues resolved
1
5

Dolls Kill was first mentioned on PissedConsumer on Apr 14, 2012 and since then this brand received 430 reviews. It is 28 reviews more than Forever 21 received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dolls Kill customer support team than with Forever 21 customer service.

Forever 21 and Dolls Kill Consumer Ratings

Rank
499 out of 2297 in Footwear and Clothing category
67 out of 2297 in Footwear and Clothing category
Customer service
395 in category
60 in category
Exchange, Refund and Cancellation Policy
333 in category
52 in category
Website
489 in category
64 in category

According to consumer ratings and reviews, Dolls Kill ranks 432 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Dolls Kill was rated 4 stars for Customer service criterion in this category and it is 901 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Dolls Kill has a higher rating than Forever 21. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 51% worse than other in category. Dolls Kill however was rated 4.2 stars and it is 93% greater than other in category.

Forever 21 and Dolls Kill Rating Details

Customer service
1.2 (133 reviews)
4 (311 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

So, I chatted with customer service and I asked about whether or not my order was canceled and why. The person who helped me said that those were sold out and NEVER AVAILABLE AGAIN IN THE FIRST PLACE. I asked if there was a glitch in the system or something, but she just said the page hadn't been...

Adrianna A
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
3.7 (281 reviews)
Reviewer's quote

...They said I only returned 11 & basically received less than half of my refund. I am livid. I spoke to representatives more than 4 times & they have yet to resolve my issue...

Shannon S

...happening with my order and why is hasnt arrived? The person did nothing to help me so I’ve been scammed of my money (over $100) and they wont give me a refund and im left without a costume. Great I wish i never ordered from...

Jade C
Website
1.9 (106 reviews)
4.2 (294 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

My tracking information on the carrier's website never updated for my shipment. A week passed and still no updates, so I reached out to Doll's Kill to confirm what had happened. Within the same day, they had figured out the package was lost in transit, put in a reorder for me and added credit to my...

Aleksandra C

Forever 21 and Dolls Kill Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • Excellent customer service
  • Customer service
  • Friendly customer service
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Customer service
  • Poor customer service
  • Shady business practices

Forever 21 and Dolls Kill Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

5

I ordered the other night from dolls kill. My paypal gave the wrong address. I tried to get in contact with their...

Forever 21 and Dolls Kill Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

Placed order on friday at 11:16 am, site states orders before 2pm will ship same day! NOT TRUE! It is now wednesday and...

Forever 21 and Dolls Kill Latest Reviews

Recent published reviews

I placed this order since October and I have been tracking this item up to today December 28th. I received an after pay...

Read all 402 reviews

I ordered a pair of $90 sneakers for my daughter for Christmas, they would not allow an exchange for a larger size...

Read all 430 reviews

Forever 21 and Dolls Kill Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (41 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Dolls Kill Customer Care (215 reviews)
  • Dolls Kill Shipping Service (61 reviews)
  • Dolls Kill Website (13 reviews)