PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dolls Kill and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dolls Kill

Dolls Kill

Has verified representatives
3.9
Dolls Kill
Forever 21

Dolls Kill and Forever 21 Overview

Total reviews
426
397
Company responses
33
0
Issues resolved
5
1

Dolls Kill was first mentioned on PissedConsumer on Apr 14, 2012 and since then this brand received 426 reviews. It is 29 reviews more than Forever 21 received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dolls Kill customer support team than with Forever 21 customer service.

Dolls Kill and Forever 21 Consumer Ratings

Rank
61 out of 2471 in Footwear and Clothing category
486 out of 2471 in Footwear and Clothing category
Customer service
53 in category
395 in category
Website
61 in category
473 in category
Product or Service Quality
61 in category
339 in category

According to consumer ratings and reviews, Dolls Kill ranks 425 points higher in the Footwear and Clothing category than Forever 21. People gave Dolls Kill 4 stars for Customer service criterion in Footwear and Clothing category and it is 859 points higher than the worst rated brand in this category. At the same time, Forever 21 was rated 1.2 stars for Customer service criterion in this category and it is 517 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dolls Kill has a higher rating than Forever 21. Regarding Product or Service Quality criterion, consumers gave Dolls Kill 3.9 stars and it is 93% greater than other in category. Forever 21 however was rated 1.6 stars and it is 63% greater than other in category.

Dolls Kill and Forever 21 Rating Details

Customer service
4 (309 reviews)
1.2 (131 reviews)
Reviewer's quote

So, I chatted with customer service and I asked about whether or not my order was canceled and why. The person who helped me said that those were sold out and NEVER AVAILABLE AGAIN IN THE FIRST PLACE. I asked if there was a glitch in the system or something, but she just said the page hadn't been...

Adrianna A

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha
Website
4.3 (292 reviews)
1.9 (106 reviews)
Reviewer's quote

My tracking information on the carrier's website never updated for my shipment. A week passed and still no updates, so I reached out to Doll's Kill to confirm what had happened. Within the same day, they had figured out the package was lost in transit, put in a reorder for me and added credit to my...

Aleksandra C

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390
Product or Service Quality
3.9 (287 reviews)
1.6 (96 reviews)
Reviewer's quote

I bought a hoodie for my friend's birthday. Naturally, I didn't open it because it was a gift. When she opened it in front of me 2 weeks after, there was *** in the elbow area. I reached out to Dollskill & they asked for pictures of the hoodie as well as the packaging. They offered me 30% and idk...

Jenny M

I placed an online order on 1/1/19 for next day air service. Merchandise was over 200$. I received an email on 1/3/19 stating my package was delivered...

PissedConsumer1442303

Dolls Kill and Forever 21 Pros and Cons

Pros
  • Excellent customer service
  • Customer service
  • Friendly customer service
  • Affordable clothes
  • Product variety
  • Jackets
Cons
  • Customer service
  • Poor customer service
  • Shady business practices
  • Customer service
  • Horrific customer service
  • Employees

Dolls Kill and Forever 21 Most Positive Reviews

Top rated reviews
5

I ordered the other night from dolls kill. My paypal gave the wrong address. I tried to get in contact with their...

4.8

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

Dolls Kill and Forever 21 Most Critical Reviews

Lowest rated reviews
1

Placed order on friday at 11:16 am, site states orders before 2pm will ship same day! NOT TRUE! It is now wednesday and...

1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

Dolls Kill and Forever 21 Latest Reviews

Recent published reviews
2.2

I bought a hoodie for my friend's birthday. Naturally, I didn't open it because it was a gift. When she opened it in...

Read all 426 reviews

Poor customer service. They don’t answer!

Read all 397 reviews

Dolls Kill and Forever 21 Products and Services

Most reviewed product and services
  • Dolls Kill Customer Care (213 reviews)
  • Dolls Kill Shipping Service (58 reviews)
  • Dolls Kill Website (13 reviews)
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (40 reviews)
  • Forever 21 Gift Card (13 reviews)