PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dolls Kill and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dolls Kill

Dolls Kill

Has Verified Representatives
3.8
Dolls Kill
Forever 21

Dolls Kill and Forever 21 Overview

Total reviews 497 497
Company responses 33 0
Issues resolved 5 2

Dolls Kill and Forever 21 Consumer Ratings

Rank
65 out of 2097 in Footwear and Clothing category
542 out of 2097 in Footwear and Clothing category
Customer service
62 in category
424 in category
Website
67 in category
526 in category
Product or Service Quality
69 in category
360 in category
Price Affordability
135 in category
291 in category

Dolls Kill and Forever 21 Rating Details

Customer service
3.8 (350 reviews)
1.3 (174 reviews)
Reviewer's quote

...I was getting such good customer service as I had to change my address and super speedy emails. Now Ive been completely ghosted I had to pay the extra money which I dont have and now Im in debt. All I wanted was to feel myself again but Im fuxking worse off...

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Now they are saying I would have to wait till Wednesday to even get the process started! Are you kidding me?! I cannot believe the customer service. Not to mention the THIRD time I called in the lady argued with me and tried telling me I never called before!!!! I will never spend money at forever...

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Website
4.1 (330 reviews)
2 (136 reviews)
Reviewer's quote

I ordered 2 tops from this website and the delivery was crazy expensive as it is, then when my package arrived the delivery man told me to pay 25 FOR CUSTOMS. I was NOT informed that I would have to pay THIS MUCH FOR CUSTOMS AT THE DOOR!!!! Absolutely ridiculous. I didnt have the money with me...

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...Found this website and contacted f21 through them and it worked! F21 took awhile and passed me along to so many other people but I was able to get a refund that was fair. Item is marked online return only but changes to final sale once you make the purchase..

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Product or Service Quality
3.8 (323 reviews)
1.8 (123 reviews)
Reviewer's quote

This is my first time ordering from doll kill and the service to return for a refund of a extra pair of the same sandle that where sent not my fult doll kills mistake I should receive a full refund but they are saying just store credited NOT good service doll kill..

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...We spent $200 and receive some wrong stuff, no packing slip, and what we did get was wrinkled, and beyond poor quality. You won't even send us a return label because we are in Canada..

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Price Affordability
3.6 (321 reviews)
2.9 (106 reviews)
Reviewer's quote

...Even though I am getting store credit & won’t be able to buy the items for the sale price again, they did all they could to help me out! Thanks Dolls!..

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With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $23. 99) was not in my package. After trying to contact Forever 21 through their online portal on their website MULTIPLE times, although I am sure none of the messages I sent went through...

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Dolls Kill and Forever 21 Pros and Cons

Pros
  • Customer service
  • Excellent customer service
  • Friendly customer service
  • Affordable clothes
  • Product variety
  • Affordable
Cons
  • Customer service
  • Shady business practices
  • Return policy
  • Customer service
  • Horrific customer service
  • No help from customer service

Dolls Kill and Forever 21 Most Positive Reviews

Top rated reviews
5

I ordered the other night from dolls kill. My paypal gave the wrong address. I tried to get in contact with their...

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5

Lost card please send another to same address on card thank you

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5

Always the beSt CS very polite very understanding resolved fast w no bs Love

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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Dolls Kill and Forever 21 Most Critical Reviews

Lowest rated reviews
1

Placed order on friday at 11:16 am, site states orders before 2pm will ship same day! NOT TRUE! It is now wednesday and...

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

Cant log in their website and the "forget password" doesnt work. Emailed customer service multiple times and no reply.

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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Dolls Kill and Forever 21 Latest Reviews

Recent published reviews
1.1

Long story short.
After losing both my grandparents due to COVID my dad decided to get me some clothes from dolls kill yo...

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No votes

I ordered three pairs of boots they came in two separate boxes on my account on forever 21 I only see the one pair I...

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No votes

Paid for expedited shipping 9/1/2020 and stuff won't be here until 9/8/2020, how is that expedited and I want my...

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No votes

Hello, I've already sent an email but haven't received an answer yet. so I'll try again.
I have received my order 9816981...

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Dolls Kill and Forever 21 Products and Services

Most reviewed product and services
  • Dolls Kill Customer Care (224 reviews)
  • Dolls Kill Shipping Service (75 reviews)
  • Dolls Kill Clothing (16 reviews)
  • Forever 21 Shipping Service (55 reviews)
  • Forever 21 Customer Care (51 reviews)
  • Forever 21 Gift Card (13 reviews)