PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Dollar and Dollar Tree Stores as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Family Dollar
Dollar Tree Stores

Family Dollar and Dollar Tree Stores Overview

Total reviews
1585
552
Company responses
4
1
Issues resolved
5
4

Family Dollar was first mentioned on PissedConsumer on Jun 11, 2007 and since then this brand received 1585 reviews. It is 1033 reviews more than Dollar Tree Stores received since Aug 21, 2011. Both Family Dollar and Dollar Tree Stores respond to reviews and communicate with their consumers through our platform with equal frequency. Customer service teams of these two brands contact their customers via PissedConsumer.com in 0 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dollar Tree Stores customer support team than with Family Dollar customer service.

Family Dollar and Dollar Tree Stores Consumer Ratings

Rank
43 out of 482 in Supermarkets and Malls category
27 out of 482 in Supermarkets and Malls category
Customer service
65 in category
43 in category
Staff
61 in category
53 in category
Location
27 in category
28 in category

According to consumer ratings and reviews, Dollar Tree Stores ranks 16 points higher in the Supermarkets and Malls category than Family Dollar. People gave Family Dollar 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 47 points higher than the worst rated brand in this category. At the same time, Dollar Tree Stores was rated 1.7 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Dollar Tree Stores has a higher rating than Family Dollar. Regarding Location criterion, consumers gave Family Dollar 3.3 stars and it is 76% greater than other in category. Dollar Tree Stores however was rated 3.3 stars and it is 75% greater than other in category.

Family Dollar and Dollar Tree Stores Rating Details

Customer service
1.5 (499 reviews)
1.7 (245 reviews)
Reviewer's quote

...and was pretty much set back, I mean if you are afraid of being at your job and hate it so much , then you should not be working there and definitely not in customer service if you dont even have MANNERS or ways to talk to customers. You need to get some skills first. That's why its called customer service you...

Essence

...I've worked in customer service and their behavior toward their neglect was unacceptable..

Nakisha
Staff
1.5 (480 reviews)
1.7 (221 reviews)
Reviewer's quote

...HIRE AND TRAIN YOUR STAFF...

Danyell S

...I just want to know why staff is not permitted to call a trans person by their preferred name verbally..

Salvatore
Location
3.3 (455 reviews)
3.3 (208 reviews)
Reviewer's quote

Emailed them and let them know that their store mgr Pam at the andrews rd location in fayetteville nc made the most racist comment to me over a airwick coupin out of the sunday paper that she made a big scene over getting loud saying its a b1g1 the item is already cheap im not accepting these over...

Diane B

...Location to the store 2294 NOSTRAND AVENUE TRIANGLE JUNCTION NOSTRAND AVE E BROOKLYN, NY 11210-3810..

Ching N

Family Dollar and Dollar Tree Stores Pros and Cons

Pros
  • How close they were to my house
  • Feel like i should shop elsewhere
  • Parking was plentiful
  • Inexpensive goods
  • Variety of products that they sell
  • Price
Cons
  • Customer service
  • Being spoken to rudely
  • Rude clerk
  • Customer service
  • Store manager
  • Poor management

Family Dollar and Dollar Tree Stores Most Positive Reviews

Top rated reviews
5

My 2015 metallic blue Chevrolet Trax sunk into a newly constructed drain whole in your parking lot as I was pulling...

5

Store manager realy rude and cussing.. also cussing and yelling in crowded store at other employees.. what does he...

Family Dollar and Dollar Tree Stores Most Critical Reviews

Lowest rated reviews
1

We have several Family Dollar Stores in Evansville IN. The ones I have walked into are nothing but filthy,nasty, shelves...

1

I have shopped at the dollar tree store in east Windsor, new Jersey. I have on a number of occasions a cashier named...

Family Dollar and Dollar Tree Stores Latest Reviews

Recent published reviews
1

I'm an assistant manager at our store..it's a bunch of crap we have to do more then the manager does she expects you to...

Read all 1585 reviews

I have talked to terry at the dollar tree in ash flat Arkansas and has not took care of the problem . One of his in...

Read all 552 reviews

Family Dollar and Dollar Tree Stores Products and Services

Most reviewed product and services
  • Family Dollar Manager (441 reviews)
  • Family Dollar Cashier (223 reviews)
  • Family Dollar Customer Care (183 reviews)
  • Dollar Tree Stores Manager (137 reviews)
  • Dollar Tree Stores Customer Care (82 reviews)
  • Dollar Tree Stores Cashier (64 reviews)