Dollar Rent A Car vs Zipcar

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Delete
  • 2 ISSUES RESOLVED
  • 433 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $826 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
Billing Practices
  • Never will rent again 13
  • Nice car 4
  • Customer service 2
  • Sense of humor of counter rep 2
  • Pricing 2

Customers don't like

  • Being lied to13
  • Payed more than agreed13
  • Being overcharged9
  • Paid more than agreed8
  • Terrible service and incompetence7

Products by Dollar Rent A Car

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Zipcar

Rentals
  • 0 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $2.3K CLAIMED LOSSES
  • $458 AVERAGE LOSS
2.2
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
Billing Practices
  • Car variety 1
  • Close to pubic transportation 1
  • Convenience 1

Customers don't like

  • How unprofessional the representative was3
  • None of representatives know the right solution to the problem3
  • No response to emails2
  • Poor customer service1
  • Unwillingness to assist the police investigation1

Products by Zipcar

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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