PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dollar Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dollar Rent A Car
Hertz

Dollar Rent A Car and Hertz Overview

Total reviews 523 869
Company responses 0 1
Issues resolved 2 6

Dollar Rent A Car and Hertz Consumer Ratings

Rank
84 out of 395 in Rentals category
101 out of 395 in Rentals category
Customer service
57 in category
68 in category
Diversity of Products or Services
68 in category
77 in category
Product or Service Quality
49 in category
63 in category
Price Affordability
76 in category
89 in category

Dollar Rent A Car and Hertz Rating Details

Customer service
1.2 (143 reviews)
1.1 (326 reviews)
Reviewer's quote

...Tomorrows my birthday and my account is now in the negative!!!! Complaints won't process due to their site saying I didn't answer a question!!! Wt? Customer service is saying their closed. Its 3pm yet their number says available 7days a week until 6 or 7 PM. I get paid every other week...

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Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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Diversity of Products or Services
1.8 (121 reviews)
1.7 (256 reviews)
Reviewer's quote

83 since services were never rendered and I didn't cancel any reservations I was denyed the rental the same rental your department said I'd be fine with as long as I provided the same documentation I submitted to you. I am asking for someone to get back to me ASAP by phone or at very least email to...

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...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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Product or Service Quality
1.5 (110 reviews)
1.4 (278 reviews)
Reviewer's quote

...I don't think you will make out of bankruptcy, customer service is key..

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...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..

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Price Affordability
1.9 (109 reviews)
1.7 (253 reviews)
Reviewer's quote

...They usually have some of the best priced cars online. HOWEVER. Most car companies only charge you about $5 or 6 as a daily fee for toll roads as a base, and that's IF you use it during that day...

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... turned in the car the manager told me flat out ur not getting a discount so don't bother asking with an attitude wasn't looking for discount i was happy with price. He just walked away and said call somebody and complain never again will i rent from this company again. this so called manager told me his name was joe as he was walking away and the other employee stood there laughing and would not give his name this is the hertz on belvedere across from the palm beach international airport ...

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Dollar Rent A Car and Hertz Pros and Cons

Pros
  • Never will rent again
  • Nice car
  • Pricing
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Payed more than agreed
  • Paid more than agreed
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Dollar Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

First - What passes for MANNERS in Houston Hobby doesn't cut it in my book. Second - If I say that I don't want any...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I rent a car from Dollars in Denver Airport on June 30, 2019. No one on the counter explained to me their policy of...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Dollar Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

We had a car reserved in frankfurt germany airport. We had arranged for insurance coverage through our credit card...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I never rented a car be for. i booked though my travel agent. My confirmation # is L116****. I rented it out of Denver,...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Dollar Rent A Car and Hertz Latest Reviews

Recent published reviews
1

Initial estimate for car rental was $304. We were billed $660.
On 9/29/20, I rented a car from Dollar from the MSP airpor...

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No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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1.3

I recently picked up a rental car at Dollar Rent a Car at the Denver airport. The rental reservation had been reserved t...

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2

I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...

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Dollar Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Dollar Rent A Car Car Rental (356 reviews)
  • Dollar Rent A Car Shuttle Service (5 reviews)
  • Dollar Rent A Car Car Rental Booking (5 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)