PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz Claim Management and Dollar Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz Claim Management
Dollar Rent A Car

Hertz Claim Management and Dollar Rent A Car Overview

Total reviews
84
518
Company responses
0
0
Issues resolved
0
2

Hertz Claim Management and Dollar Rent A Car Consumer Ratings

Rank
178 out of 1283 in Professional Services category
81 out of 387 in Rentals category
Customer service
116 in category
63 in category
Website
166 in category
65 in category
Product or Service Quality
121 in category
57 in category
Billing Practices
77 in category
49 in category

Hertz Claim Management and Dollar Rent A Car Rating Details

Customer service
1.4 (34 reviews)
1.2 (137 reviews)
Reviewer's quote

...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

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...can be seen in the document attached labeled Dollar E-Mail Statement of Charges This is not acceptable service to me and I hope that this is not the type of customer service reputation and image that Dollar is comfortable providing their customers. I would like to have ALL my issues addressed and resolved in a...

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Website
1.3 (26 reviews)
2 (105 reviews)
Reviewer's quote

on dec 26 the car that i rented , got smash on the rear windowi already sent a mail to Hert claim management office in new jerseybut until now i got no respondthe addres is PARK RIDGE NEW JERSEY07656

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My name is Marcelo Kitagawa I rented the car on the website. I rented a car for 7 people. The rent includes several items such as free mileage and third party insurance...

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Product or Service Quality
1.1 (26 reviews)
1.5 (106 reviews)
Reviewer's quote

Worst person ever poor customer service and wants you to not get anything and go away almost 3 months doesn’t want to pay all my bills these people are horrible and I’m going to the insurance board on him he is very rude and should not deal with the public..

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Unlike ALL other companies, so youd be better off renting from an auto rental company with more prestige and better cars and service than Dollar. Dollar is the bottom of the barrel of rental companies, In service, and cars. I would say JUST above Advantage which is total *** But look at this very...

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Billing Practices
1.2 (23 reviews)
1.3 (93 reviews)
Reviewer's quote

...are charging out of the blue extra 484eur, in addition to the contract of 300eur which I was already going to ask refund!! It is an absurd! Just called the Billing department, back home in the US, their answer was: it is a privately owned location (franchise!) and only them can solve this problem. A tiny store, with...

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Your delays look like another excuse to not own up to the shady practices that your company operates. If you are not willing to give me back the forced sold charged then I have no choice but to make this situation public so that no others suffer this level of deceit and theft of their highly valued...

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Hertz Claim Management and Dollar Rent A Car Pros and Cons

Pros
  • Returns were easy
  • On site staff at bangor airport were helpful and professional
  • No one available to check car in
  • Never will rent again
  • Nice car
  • Pricing
Cons
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal
  • Paid more than agreed
  • Customer service
  • Payed more than agreed

Hertz Claim Management and Dollar Rent A Car Most Positive Reviews

Top rated reviews
5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

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5

First - What passes for MANNERS in Houston Hobby doesn't cut it in my book. Second - If I say that I don't want any...

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4.3

First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great...

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5

I rent a car from Dollars in Denver Airport on June 30, 2019. No one on the counter explained to me their policy of...

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Hertz Claim Management and Dollar Rent A Car Most Critical Reviews

Lowest rated reviews
1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

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1

We had a car reserved in frankfurt germany airport. We had arranged for insurance coverage through our credit card...

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1

Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this...

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1

I never rented a car be for. i booked though my travel agent. My confirmation # is L1160757. I rented it out of Denver,...

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Hertz Claim Management and Dollar Rent A Car Latest Reviews

Recent published reviews
1

The worst claims dept I have ever dealt with!

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1

I rented a car and PAID for it and got to location and was never given a car. I was told company was no longer in...

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2.8

on dec 26 the car that i rented , got smash on the rear window
i already sent a mail to Hert claim management office in n...

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2.2

RR: 541081295
re: The decision rendered by Hertz / Dollar Rental Car.
I will not bother to re-state the numerous issues in...

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Hertz Claim Management and Dollar Rent A Car Products and Services

Most reviewed product and services
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Customer Care (8 reviews)
  • Hertz Claim Management Claim (5 reviews)
  • Dollar Rent A Car Car Rental (352 reviews)
  • Dollar Rent A Car Customer Care (19 reviews)
  • Dollar Rent A Car Car Rental Booking (5 reviews)