PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dollar Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dollar Rent A Car
Enterprise Rent A Car

Dollar Rent A Car and Enterprise Rent A Car Overview

Total reviews 523 2037
Company responses 0 0
Issues resolved 2 23

Dollar Rent A Car and Enterprise Rent A Car Consumer Ratings

Rank
85 out of 395 in Rentals category
63 out of 395 in Rentals category
Customer service
55 in category
42 in category
Diversity of Products or Services
68 in category
59 in category
Product or Service Quality
48 in category
42 in category
Website
62 in category
55 in category

Dollar Rent A Car and Enterprise Rent A Car Rating Details

Customer service
1.2 (143 reviews)
1.4 (694 reviews)
Reviewer's quote

...Tomorrows my birthday and my account is now in the negative!!!! Complaints won't process due to their site saying I didn't answer a question!!! Wt? Customer service is saying their closed. Its 3pm yet their number says available 7days a week until 6 or 7 PM. I get paid every other week...

Read full review

...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

Read full review
Diversity of Products or Services
1.8 (121 reviews)
1.9 (540 reviews)
Reviewer's quote

83 since services were never rendered and I didn't cancel any reservations I was denyed the rental the same rental your department said I'd be fine with as long as I provided the same documentation I submitted to you. I am asking for someone to get back to me ASAP by phone or at very least email to...

Read full review

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

Read full review
Product or Service Quality
1.5 (110 reviews)
1.7 (526 reviews)
Reviewer's quote

...I don't think you will make out of bankruptcy, customer service is key..

Read full review

Incompetent customer service people who can't solve the problem when it arises. I have a DNR that I need to be fixed that I have to wait 3 to 5 business days to fix..

Read full review
Website
2 (109 reviews)
2.1 (551 reviews)
Reviewer's quote

My name is Marcelo Kitagawa I rented the car on the website. I rented a car for 7 people. The rent includes several items such as free mileage and third party insurance...

Read full review

...Wanted to argue when I was trying to show them what the requirements say on the website..

Read full review

Dollar Rent A Car and Enterprise Rent A Car Pros and Cons

Pros
  • Never will rent again
  • Nice car
  • Pricing
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Payed more than agreed
  • Paid more than agreed
  • Customer service
  • Service
  • Not helpful staff

Dollar Rent A Car and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

First - What passes for MANNERS in Houston Hobby doesn't cut it in my book. Second - If I say that I don't want any...

Read full review
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Read full review
5

I rent a car from Dollars in Denver Airport on June 30, 2019. No one on the counter explained to me their policy of...

Read full review
5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

Read full review

Dollar Rent A Car and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

We had a car reserved in frankfurt germany airport. We had arranged for insurance coverage through our credit card...

Read full review
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Read full review
1

I never rented a car be for. i booked though my travel agent. My confirmation # is L116****. I rented it out of Denver,...

Read full review
1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

Read full review

Dollar Rent A Car and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

Initial estimate for car rental was $304. We were billed $660.
On 9/29/20, I rented a car from Dollar from the MSP airpor...

Read full review
3.2

Incompetent customer service people who can't solve the problem when it arises.
I have a DNR that I need to be fixed that...

Read full review
1.3

I recently picked up a rental car at Dollar Rent a Car at the Denver airport. The rental reservation had been reserved t...

Read full review
1.4

WHEN I RENTED A Vehicle FROM THEM, AND WENT TO PICK IT UP THEY GIVE IT GAVE IT AWAY!! SAYING IT WAS THE WEEKEND AND...

Read full review

Dollar Rent A Car and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Dollar Rent A Car Car Rental (356 reviews)
  • Dollar Rent A Car Shuttle Service (5 reviews)
  • Dollar Rent A Car Car Rental Booking (5 reviews)
  • Enterprise Rent A Car Car Rental (1083 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (67 reviews)