PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Dollar and Dollar General Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Family Dollar
Dollar General Corporation

Family Dollar and Dollar General Corporation Overview

Total reviews
1582
1580
Company responses
0
0
Issues resolved
5
8

Family Dollar was first mentioned on PissedConsumer on Jun 11, 2007 and since then this brand received 1582 reviews. It is 2 reviews more than Dollar General Corporation received since Nov 9, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dollar General Corporation customer support team than with Family Dollar customer service.

Family Dollar and Dollar General Corporation Consumer Ratings

Rank
43 out of 482 in Supermarkets and Malls category
22 out of 482 in Supermarkets and Malls category
Customer service
65 in category
39 in category
Staff
61 in category
42 in category
Discounts and Special Offers
31 in category
21 in category

According to consumer ratings and reviews, Dollar General Corporation ranks 21 points higher in the Supermarkets and Malls category than Family Dollar. People gave Family Dollar 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 46 points higher than the worst rated brand in this category. At the same time, Dollar General Corporation was rated 1.8 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Dollar General Corporation has a higher rating than Family Dollar. Regarding Discounts and Special Offers criterion, consumers gave Family Dollar 2.7 stars and it is 72% greater than other in category. Dollar General Corporation however was rated 2.9 stars and it is 81% greater than other in category.

Family Dollar and Dollar General Corporation Rating Details

Customer service
1.5 (498 reviews)
1.8 (563 reviews)
Reviewer's quote

...and was pretty much set back, I mean if you are afraid of being at your job and hate it so much , then you should not be working there and definitely not in customer service if you dont even have MANNERS or ways to talk to customers. You need to get some skills first. That's why its called customer service you...

Essence

...That SHE COULDNT HELP ME, and BLEW ME OFF, WOW!!!!! Great customer service RIGHT???????..

Aniyla
Staff
1.5 (479 reviews)
1.9 (520 reviews)
Reviewer's quote

...HIRE AND TRAIN YOUR STAFF...

Danyell S

if it isn't the wait for a cashier to get up front from having to stock because dollar general will not pay or hire enough staff to do the stocking, the long lines when someone finally does come to run the register, spotty equipment (register issues, gift card activation issues, card machine...

PissedConsumer1754490
Discounts and Special Offers
2.7 (464 reviews)
2.9 (526 reviews)
Reviewer's quote

...I entered my ph# for my Discounts asked did it take my coupons off she rudely stated they get off at the End. So I also had a bridge card only had 14. 70 on it, she totally ingnored me...

Kortnee

I do appreciate your digital coupon offers and that is basically what is keeping me as a customer. However, waiting in line for much longer than the shopping trip itself while an employee attempts to unlock and complete my transaction is alot of my time wasted. I should also add that the employee...

Fareed

Family Dollar and Dollar General Corporation Pros and Cons

Pros
  • How close they were to my house
  • Feel like i should shop elsewhere
  • Parking was plentiful
  • Convenient location
  • Variety and low prices
  • Some of prices
Cons
  • Customer service
  • Being spoken to rudely
  • Rude clerk
  • Poor customer service
  • Service
  • Poor consumer relations

Family Dollar and Dollar General Corporation Most Positive Reviews

Top rated reviews
5

My 2015 metallic blue Chevrolet Trax sunk into a newly constructed drain whole in your parking lot as I was pulling...

5

The store employee opened the doors at 7:59 am and I waited with my son in the car for a few minutes. I walked up to...

Family Dollar and Dollar General Corporation Most Critical Reviews

Lowest rated reviews
1

We have several Family Dollar Stores in Evansville IN. The ones I have walked into are nothing but filthy,nasty, shelves...

1

manager yells out real louD and cashier is very rude when checking out. North Indian creek location CLARKSTON GEORGIA....

Family Dollar and Dollar General Corporation Latest Reviews

Recent published reviews

I put wrong account number! When I changed direct deposit I switch two numbers and put the wrong number.

Read all 1582 reviews

Hi I just need help so I can get your app

Read all 1580 reviews

Family Dollar and Dollar General Corporation Products and Services

Most reviewed product and services
  • Family Dollar Manager (441 reviews)
  • Family Dollar Cashier (222 reviews)
  • Family Dollar Customer Care (183 reviews)
  • Dollar General Corporation Manager (339 reviews)
  • Dollar General Corporation Cashier (169 reviews)
  • Dollar General Corporation Customer Care (148 reviews)