PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dollar General Corporation and Family Dollar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dollar General Corporation
Family Dollar

Dollar General Corporation and Family Dollar Overview

Total reviews
1936
1921
Company responses
0
0
Issues resolved
11
6

Dollar General Corporation and Family Dollar Consumer Ratings

Rank
29 out of 333 in Supermarkets and Malls category
60 out of 333 in Supermarkets and Malls category
Customer service
46 in category
76 in category
Discounts and Special Offers
27 in category
40 in category
Location
25 in category
36 in category
Diversity of Products or Services
46 in category
70 in category

Dollar General Corporation and Family Dollar Rating Details

Customer service
1.8 (694 reviews)
1.4 (630 reviews)
Reviewer's quote

...She agreed that I should call and that they (Corporate)"Knows" her!! As a Professional I certainly would be contacting them concerning unprofessional customer service. I will not shop at Dollar General on Montgomery Cross Rd. in Savannah, GA...

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I have never encountered such bad customer service with such rude and obviously untrained employees. Without a printed on receipt and visible return policy your employees should do better at handling these things especially in these difficult times. I would like someone to contact me and help me...

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Discounts and Special Offers
2.8 (638 reviews)
2.6 (563 reviews)
Reviewer's quote

I do appreciate your digital coupon offers and that is basically what is keeping me as a customer. However, waiting in line for much longer than the shopping trip itself while an employee attempts to unlock and complete my transaction is alot of my time wasted. I should also add that the employee...

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...They don't have any problems with the "risk" involved with the germs on the shelves and the money they took, but it's too much danger to accept a return and give my money back? As they say, a special place in *** for those taking advantage of covid to RIP PEOPLE OFF..

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Location
3.3 (636 reviews)
3.2 (561 reviews)
Reviewer's quote

My app has changed my address for store location, locator does not work, but wifi does at store at Alexander, by PD Dept. Unable to enter my email at site, not able to take advantage of $2. 00 discount for cokes...

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Hi my name is Anne Stevenson and on 07/16 at 8:50 pm i tried to go into the Fredericksburg, Va Family Dollar location on Lafayette Blvd. And the store was locked up they decided to close the store 10mins earlier than they were supposed to go home early i guess and were super rude and nasty to me...

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Diversity of Products or Services
2.7 (615 reviews)
2.5 (545 reviews)
Reviewer's quote

...Is that why we cant buy cleaning and safety products, because the employees are keeping them for their personal use?..

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I commented store is dark ( near half lights out) minimal products Because I complained the manager said don't come back She has been hateful before maybe because she don't have good help overworked underpaid . That would probably make me upset hateful I forgive her It's your store #3798 1200 n...

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Dollar General Corporation and Family Dollar Pros and Cons

Pros
  • Convenient location
  • Close to my house
  • Variety and low prices
  • How close they were to my house
  • Feel like i should shop elsewhere
  • I like how close it was to m house
Cons
  • Poor customer service
  • Service
  • Unprofessional
  • Customer service
  • Being spoken to rudely
  • Manager unprofessional in front

Dollar General Corporation and Family Dollar Most Positive Reviews

Top rated reviews
5

The store employee opened the doors at 7:59 am and I waited with my son in the car for a few minutes. I walked up to...

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5

My 2015 metallic blue Chevrolet Trax sunk into a newly constructed drain whole in your parking lot as I was pulling...

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5

They had a grand opening for the new store on Main Street cadiz ky 42211. A flier was sent out about getting a ten...

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5

Open during Remodeling store -dust mold trashy.... Parking lot was given a new water drain whole. The drain whole cover...

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Dollar General Corporation and Family Dollar Most Critical Reviews

Lowest rated reviews
1

manager yells out real louD and cashier is very rude when checking out. North Indian creek location CLARKSTON GEORGIA....

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1

We have several Family Dollar Stores in Evansville IN. The ones I have walked into are nothing but filthy,nasty, shelves...

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1

My nephew was short fifty cents on some items he wanted. Since we live just around the corner. Would not have been a...

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1

On nov-11-2014 i was served criminal trespass papers by the winnsboro police department because suppossedly a citizen...

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Dollar General Corporation and Family Dollar Latest Reviews

Recent published reviews
1

Was denied purchases because the items were ringing up a penny and items were seized and was not able to make purchase....

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4.1

Coupons 5$ off 25$ is not working

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4.3

SarcasticI went into Dollar General store number store #15429 in Aztec NM this morning to purchase a few things. One...

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2

First I want to say I Love couponing at Family Dollar Went in store today and cashier was rude ask her why my total was...

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Dollar General Corporation and Family Dollar Products and Services

Most reviewed product and services
  • Dollar General Corporation Manager (353 reviews)
  • Dollar General Corporation Cashier (174 reviews)
  • Dollar General Corporation Customer Care (166 reviews)
  • Family Dollar Manager (457 reviews)
  • Family Dollar Cashier (229 reviews)
  • Family Dollar Customer Care (203 reviews)