PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dollar General Corporation and Family Dollar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dollar General Corporation
Family Dollar

Dollar General Corporation and Family Dollar Overview

Total reviews
1562
1549
Company responses
0
0
Issues resolved
8
5

Dollar General Corporation was first mentioned on PissedConsumer on Nov 9, 2007 and since then this brand received 1562 reviews. It is 13 reviews more than Family Dollar received since Jun 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dollar General Corporation customer support team than with Family Dollar customer service.

Dollar General Corporation and Family Dollar Consumer Ratings

Rank
22 out of 614 in Supermarkets and Malls category
42 out of 614 in Supermarkets and Malls category
Customer service
39 in category
65 in category
Discounts and Special Offers
23 in category
31 in category
Staff
43 in category
61 in category

According to consumer ratings and reviews, Dollar General Corporation ranks 20 points higher in the Supermarkets and Malls category than Family Dollar. People gave Dollar General Corporation 1.8 stars for Customer service criterion in Supermarkets and Malls category and it is 70 points higher than the worst rated brand in this category. At the same time, Family Dollar was rated 1.5 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Dollar General Corporation has a higher rating than Family Dollar. Regarding Staff criterion, consumers gave Dollar General Corporation 1.9 stars and it is 61% greater than other in category. Family Dollar however was rated 1.5 stars and it is 55% worse than other in category.

Dollar General Corporation and Family Dollar Rating Details

Customer service
1.8 (552 reviews)
1.5 (484 reviews)
Reviewer's quote

I was a frequent shopper at Dollar General. Today I went to purchase 5 packs of cigarettes and there is a sale on snack pack 100grand candy that is buy 2 and get 1 free. When the cashier scanned the cigarettes she mistakenly scanned for 6 packs. The amount was more than it should have been so I...

Michael C

...Just another company with a "don't care attitude toward customer service". Long story short, I won't be back !..

PissedConsumer1717784
Discounts and Special Offers
2.9 (517 reviews)
2.7 (456 reviews)
Reviewer's quote

I am really getting tired of going to my DG store in Pauline, SC and not being able to buy a household item such as toilet paper, hand towel and clothes detergents. People are coming in with coupons and buying these products to stock pile their homes. They come back to FB and show pictures of how...

PissedConsumer1645390

Family Dollar had ad for $4.00 after rebate but the store would not honor it. The service was also very poor. The young lady that helped me out gave me the impression that I was an inconvenience to her just by asking if the product matched the advertisement. When I called back to request to speak...

Raymond H
Staff
1.9 (511 reviews)
1.5 (470 reviews)
Reviewer's quote

...The entire store staff goes above and beyond to help , say hello and be kind. Not this guy Rude is putting it lightly. If he remains as a manager I will not be shopping at Dollar General again,,Any Dollar General...

Cheryl A

...HIRE AND TRAIN YOUR STAFF...

Danyell S

Dollar General Corporation and Family Dollar Pros and Cons

Pros
  • Convenient location
  • Variety and low prices
  • Some of prices
  • How close they were to my house
  • Feel like i should shop elsewhere
  • Parking was plentiful
Cons
  • Poor customer service
  • Service
  • Poor consumer relations
  • Customer service
  • Being spoken to rudely
  • Rude profiling manager

Dollar General Corporation and Family Dollar Most Positive Reviews

Top rated reviews
5

The store employee opened the doors at 7:59 am and I waited with my son in the car for a few minutes. I walked up to...

5

My 2015 metallic blue Chevrolet Trax sunk into a newly constructed drain whole in your parking lot as I was pulling...

Dollar General Corporation and Family Dollar Most Critical Reviews

Lowest rated reviews
1

manager yells out real louD and cashier is very rude when checking out. North Indian creek location CLARKSTON GEORGIA....

1

We have several Family Dollar Stores in Evansville IN. The ones I have walked into are nothing but filthy,nasty, shelves...

Dollar General Corporation and Family Dollar Latest Reviews

Recent published reviews
1.8

No never fixed I lost my coupons for the day and didn’t buy what I need because your rude cashier

Read all 1563 reviews

She needs new training don't know how truly tried costumes...

Read all 1551 reviews

Dollar General Corporation and Family Dollar Products and Services

Most reviewed product and services
  • Dollar General Corporation Manager (337 reviews)
  • Dollar General Corporation Cashier (168 reviews)
  • Dollar General Corporation Customer Care (148 reviews)
  • Family Dollar Manager (428 reviews)
  • Family Dollar Cashier (220 reviews)
  • Family Dollar Customer Care (182 reviews)