PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dodge and Kia Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dodge
Kia Motors

Dodge and Kia Motors Overview

Total reviews
256
885
Company responses
0
0
Issues resolved
1
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 885 reviews. It is 629 reviews more than Dodge received since Aug 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dodge customer support team and Kia Motors customer service.

Dodge and Kia Motors Consumer Ratings

Rank
61 out of 1020 in Auto category
44 out of 1020 in Auto category
Customer service
44 in category
34 in category
Staff
42 in category
34 in category
Product or Service Quality
58 in category
35 in category

According to consumer ratings and reviews, Kia Motors ranks 17 points higher in the Auto category than Dodge. People gave Dodge 1.5 stars for Customer service criterion in Auto category and it is 87 points higher than the worst rated brand in this category. At the same time, Kia Motors was rated 1.6 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kia Motors has a higher rating than Dodge. Regarding Product or Service Quality criterion, consumers gave Dodge 1.5 stars and it is 56% greater than other in category. Kia Motors however was rated 1.9 stars and it is 73% greater than other in category.

Dodge and Kia Motors Rating Details

Customer service
1.5 (73 reviews)
1.6 (218 reviews)
Reviewer's quote

...useless RAM customer service could not care less. Its all about sales and nothing about Customer care..

Arnon O

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332
Staff
1.7 (66 reviews)
1.8 (203 reviews)
Reviewer's quote

When I went to pick up the car, the sales rep informed me that the car had some scratches on it that were caused by the detail staff in preparing the car for delivery. When I went to pick up the car it had acquired over 40 miles on the odometer and was filthy. Mud caked in the wheel wells, numerous...

Wandalee

Staff not Handel customers perfectly. Service manager rude behaviour. No much rush here but staff dinied washing and other services part...

Kerie
Product or Service Quality
1.5 (66 reviews)
1.9 (189 reviews)
Reviewer's quote

She contacted service department immediately while I was on phone and its scheduled for service tomorrow. Thanks and hopefully we can keep emissions smell from inside of vehicle. Its causing headaches for me and my wife smelling that stuff..

Janele

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C

Dodge and Kia Motors Pros and Cons

Pros
  • Vehicle itself
  • Service dept has been good in the past
  • I have owned better go carts
  • Looks of vehicle
  • Kia sorento
  • Car
Cons
  • Customer service
  • No effort to resolve
  • Vehicle quality
  • Customer service
  • Never buy kia again
  • Defective part

Dodge and Kia Motors Most Positive Reviews

Top rated reviews
4.2

I had special ordered a 2016 Dodge Challenger SRT 392. When I went to pick up the car, the sales rep informed me that...

5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

Dodge and Kia Motors Most Critical Reviews

Lowest rated reviews
1

I own a Dodge Ram 1500 truck. The truck just wouldn't start one day so we had to have it towed to the dealer....

1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

Dodge and Kia Motors Latest Reviews

Recent published reviews
4

She contacted service department immediately while I was on phone and its scheduled for service tomorrow. Thanks and...

Read all 256 reviews

Continuing to have our car peel flaking paint all around the windshield

Read all 885 reviews

Dodge and Kia Motors Products and Services

Most reviewed product and services
  • Dodge Car (65 reviews)
  • Dodge Customer Care (12 reviews)
  • Dodge Oil Change (11 reviews)
  • Kia Motors Car (350 reviews)
  • Kia Motors Warranty (52 reviews)
  • Kia Motors Customer Care (27 reviews)