PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dodge and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dodge
Ford

Dodge and Ford Overview

Total reviews
256
821
Company responses
0
0
Issues resolved
1
1

Ford was first mentioned on PissedConsumer on Jun 2, 2007 and since then this brand received 821 reviews. It is 565 reviews more than Dodge received since Aug 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dodge customer support team and Ford customer service.

Dodge and Ford Consumer Ratings

Rank
60 out of 1020 in Auto category
44 out of 1020 in Auto category
Customer service
44 in category
39 in category
Staff
41 in category
22 in category
Product or Service Quality
58 in category
50 in category

According to consumer ratings and reviews, Ford ranks 16 points higher in the Auto category than Dodge. People gave Dodge 1.5 stars for Customer service criterion in Auto category and it is 87 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.5 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ford has a higher rating than Dodge. Regarding Product or Service Quality criterion, consumers gave Dodge 1.5 stars and it is 56% greater than other in category. Ford however was rated 1.6 stars and it is 62% greater than other in category.

Dodge and Ford Rating Details

Customer service
1.5 (73 reviews)
1.5 (182 reviews)
Reviewer's quote

...useless RAM customer service could not care less. Its all about sales and nothing about Customer care..

Arnon O

...I was pretty much told by the dealer and ford customer service to bad it is out of warranty. Water pump leaking repair $2000. 00...

PissedConsumer1754523
Staff
1.7 (66 reviews)
2 (121 reviews)
Reviewer's quote

When I went to pick up the car, the sales rep informed me that the car had some scratches on it that were caused by the detail staff in preparing the car for delivery. When I went to pick up the car it had acquired over 40 miles on the odometer and was filthy. Mud caked in the wheel wells, numerous...

Wandalee

I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My...

Dave B
Product or Service Quality
1.5 (66 reviews)
1.6 (175 reviews)
Reviewer's quote

She contacted service department immediately while I was on phone and its scheduled for service tomorrow. Thanks and hopefully we can keep emissions smell from inside of vehicle. Its causing headaches for me and my wife smelling that stuff..

Janele

...1 of there service #s is disconnected & other says they can not help. 2 dealers have looked at it. 1 charged $100 deductible and we still have the problem..

Zoya

Dodge and Ford Pros and Cons

Pros
  • Vehicle itself
  • Service dept has been good in the past
  • I have owned better go carts
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • No effort to resolve
  • Vehicle quality
  • Customer service
  • Would not honor recall
  • No one to take my problem on

Dodge and Ford Most Positive Reviews

Top rated reviews
4.2

I had special ordered a 2016 Dodge Challenger SRT 392. When I went to pick up the car, the sales rep informed me that...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Dodge and Ford Most Critical Reviews

Lowest rated reviews
1

I own a Dodge Ram 1500 truck. The truck just wouldn't start one day so we had to have it towed to the dealer....

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Dodge and Ford Latest Reviews

Recent published reviews
4

She contacted service department immediately while I was on phone and its scheduled for service tomorrow. Thanks and...

Read all 256 reviews
1

I have a 2014 Ford Fiesta with a faulty DPS6 transmission, I took my Ford to the local dealer and he agreed that it...

Read all 821 reviews

Dodge and Ford Products and Services

Most reviewed product and services
  • Dodge Car (65 reviews)
  • Dodge Customer Care (12 reviews)
  • Dodge Oil Change (11 reviews)
  • Ford Car (223 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (60 reviews)