PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Doctors Orthotics and Upstep as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Doctors Orthotics
Upstep

Doctors Orthotics and Upstep Overview

Total reviews 49 5
Company responses 0 0
Issues resolved 1 0

Doctors Orthotics and Upstep Consumer Ratings

Rank
15 out of 494 in Medical Supplies and Equipment category
410 out of 3114 in E-commerce category
Customer service
12 in category
211 in category
Price Affordability
25 in category
582 in category
Product or Service Quality
15 in category
299 in category
Exchange, Refund and Cancellation Policy
10 in category
196 in category

Doctors Orthotics and Upstep Rating Details

Customer service
3.6 (34 reviews)
2 (4 reviews)
Reviewer's quote

...Also, their customer service is excellent - very courteous and responsive. I am very happy and very glad that I have been using Doctors Orthotics services and so are my running feet. Thank you doctors from Doctors Orthotics!..

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The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The company was not helpful in resolving any issues with my order, you'd have to fight to get through to receive an answer to your inquiry.Still haven't gotten my refund, and they...

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Price Affordability
3.7 (30 reviews)
2 (4 reviews)
Reviewer's quote

...I saved 50% from the price I would have paid if I would have gone to my podiatrist. I got my completed orthotics in 3 weeks. Down the road, I think I will order another pair to use in my tennis shoes...

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I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them...

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Product or Service Quality
3.9 (29 reviews)
2 (4 reviews)
Reviewer's quote

...Goldstein) very quickly calls you back when you first inquire about their product. He'll charge your credit card and then send you a mold kit. He might get back to you after several weeks, if you call every day, and finally send you your orthotics...

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They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back...

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Exchange, Refund and Cancellation Policy
3.1 (18 reviews)
2 (4 reviews)
Reviewer's quote

...No response from company after emailing asking for a refund. Scam..

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I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once...

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Doctors Orthotics and Upstep Pros and Cons

Pros
  • Price
  • Quality of product
  • Service
  • Great website high quality product very good customer service
Cons
  • Paid for orthotics have not received them and not returned calls
  • Refuse to respond to my inquiry re my orthotics
  • I returned the orthotics and received no response
  • Junk and bad customer service
  • Could not get my name correct

Doctors Orthotics and Upstep Most Positive Reviews

Top rated reviews
5

I purchased some custom orthotics for my son who had Mortons Neuroma. It took a few weeks to get them. After the break...

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5

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a...

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5

Dr Saul Goldston returned my call for cycling orthotics and immediately understood my metatarsal pain. His...

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No votes

Doctors Orthotics and Upstep Most Critical Reviews

Lowest rated reviews
1

I got the wrong orthotics (2 pair) - 2 in too short. I returned them and cannot get replacements, only wuestions (like...

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1

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic...

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1

Don't order anything from this company their guarantee is absolutely worthless. On 6/10/2017. I order two pair of...

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1

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them...

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Doctors Orthotics and Upstep Latest Reviews

Recent published reviews
5

I have enjoyed wearin their custom orthotics. Last month they broke and called to exercise their lifetime warranty....

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1

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The...

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1

I bought orthotics in May and never received them. I have called multiple times and left messages. I left messages on...

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No votes

I am both mad and upset the I bought Upstep supposed orthotics! These are not custom at all..At best they are...

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Doctors Orthotics and Upstep Products and Services

Most reviewed product and services
  • Doctors Orthotics Inserts (19 reviews)
  • Doctors Orthotics Tl 2100 Inserts (3 reviews)
  • Doctors Orthotics Shipping Service (3 reviews)
  • Upstep Inserts (3 reviews)