PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Doctors Orthotics and Upstep as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Doctors Orthotics
Upstep

Doctors Orthotics and Upstep Overview

Total reviews
48
4
Company responses
0
0
Issues resolved
1
0

Doctors Orthotics was first mentioned on PissedConsumer on May 1, 2013 and since then this brand received 48 reviews. It is 44 reviews more than Upstep received since Sep 29, 2016.

Doctors Orthotics and Upstep Consumer Ratings

Rank
18 out of 636 in Medical Supplies and Equipment category
249 out of 4576 in E-commerce category
Customer service
12 in category
137 in category
Price Affordability
17 in category
398 in category
Product or Service Quality
14 in category
188 in category

Doctors Orthotics and Upstep Rating Details

Customer service
3.6 (33 reviews)
2.3 (3 reviews)
Reviewer's quote

...And, yes, I am a REAL customer, out $300 and limping on a Morton's neuroma, while I wait to see what Dr. Goldstein intends to do..

Michele M

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them...

Donald
Price Affordability
3.7 (30 reviews)
2.3 (3 reviews)
Reviewer's quote

...I saved 50% from the price I would have paid if I would have gone to my podiatrist. I got my completed orthotics in 3 weeks. Down the road, I think I will order another pair to use in my tennis shoes...

James S

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back...

vanessa b
Product or Service Quality
3.8 (28 reviews)
2.3 (3 reviews)
Reviewer's quote

They kept blaming the postal service for them not showing up which is just ridiculous considering not only did I provide my address at the time of ordering, but I also gave it to them on the phone 4 separate times. I figured it would take a couple weeks to make them after I sent them my kit back....

Jake D

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once...

PissedConsumer1004253

Doctors Orthotics and Upstep Pros and Cons

Pros
  • Price
  • Quality of product
  • Service
  • Great website high quality product very good customer service
Cons
  • Paid for orthotics have not received them and not returned calls
  • Refuse to respond to my inquiry re my orthotics
  • I returned the orthotics and received no response
  • Junk and bad customer service
  • Could not get my name correct

Doctors Orthotics and Upstep Most Positive Reviews

Top rated reviews
5

I purchased some custom orthotics for my son who had Mortons Neuroma. It took a few weeks to get them. After the break...

5

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a...

Doctors Orthotics and Upstep Most Critical Reviews

Lowest rated reviews
1

I got the wrong orthotics (2 pair) - 2 in too short. I returned them and cannot get replacements, only wuestions (like...

1

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic...

Doctors Orthotics and Upstep Latest Reviews

Recent published reviews
1

I bought orthotics in May and never received them. I have called multiple times and left messages. I left messages on...

Read all 48 reviews
1

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them...

Read all 4 reviews

Doctors Orthotics and Upstep Products and Services

Most reviewed product and services
  • Doctors Orthotics Inserts (19 reviews)
  • Doctors Orthotics Tl 2100 Inserts (3 reviews)
  • Doctors Orthotics Shipping Service (3 reviews)
  • Upstep Inserts (3 reviews)