PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and Divatress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline
Divatress

Ebonyline and Divatress Overview

Total reviews
453
54
Company responses
0
9
Issues resolved
2
0

Ebonyline was first mentioned on PissedConsumer on Aug 5, 2014 and since then this brand received 453 reviews. It is 399 reviews more than Divatress received since Dec 9, 2015.

Ebonyline and Divatress Consumer Ratings

Rank
33 out of 366 in Beauty Supplies and Equipment category
10 out of 366 in Beauty Supplies and Equipment category
Customer service
23 in category
11 in category
Website
34 in category
10 in category
Exchange, Refund and Cancellation Policy
14 in category
10 in category

According to consumer ratings and reviews, Divatress ranks 23 points higher in the Beauty Supplies and Equipment category than Ebonyline. People gave Ebonyline 1.8 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 86 points higher than the worst rated brand in this category. At the same time, Divatress was rated 2.4 stars for Customer service criterion in this category and it is 98 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Divatress has a higher rating than Ebonyline. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ebonyline 1.9 stars and it is 87% greater than other in category. Divatress however was rated 2.4 stars and it is 91% greater than other in category.

Ebonyline and Divatress Rating Details

Customer service
1.8 (279 reviews)
2.4 (30 reviews)
Reviewer's quote

The customer service on this website is HORRIBLE. First they didn't tell me that my item was out of stock (after I HAD to contact them after a WEEK without receiving any type shipping information or ANY contact PERIOD), then they still took forever to send out my package even after I tried to...

La T

I called them to let them know my glue wasn’t full , they said no worries . We will refund you account and keep the product . I live in Tennessee order Monday before Linch and received Wednesday by 10 a.m . Check your mail carriers :happy:

PissedConsumer1391932
Website
2.5 (239 reviews)
3.5 (35 reviews)
Reviewer's quote

...I was having but it was mostly due form confusion as to why they accepted a large payment from me for a product that was not listed as unavailable on their website but unavailable after my payment transaction the next day. "Desiree" kept repeating the same message of the product being delayed and asking the same questions of whether I wanted to cancel the order and how I wished to proceed over and...

Paula M

I’ve been ordering from your website for years and want to commend your business ethics. There’s never a problem with my items nor shipment. Thank you and Please don’t change!!..

Janine
Exchange, Refund and Cancellation Policy
1.9 (233 reviews)
2.4 (26 reviews)
Reviewer's quote

...I have been emailing CS about a return/exchange, but they are still requiring I pay all shipping costs (both ways for exchange) and I will have a restocking fee if refunded!! Seriously...

PissedConsumer1674885

Divatress is not fair when it come to exchange s and return s. The young lady who states she handles all returns (foolishness I didn't get her name. It started with an M...

PissedConsumer916016

Ebonyline and Divatress Pros and Cons

Pros
  • Prices
  • Sale prices
  • Product and service
  • Color
  • Ups tracking
  • Love my wigs
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • Unresponsive
  • Order
  • Customer service

Ebonyline and Divatress Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

5

Ive been ordering from Divatress for a long time, I have never had any issues with cc or any issues what so ever....

Ebonyline and Divatress Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

1

NEVER ORDER FROM DIVATRESS. I placed an order 4-5-16. I received an email with tracking info. On 4-9-16, that tracking...

Ebonyline and Divatress Latest Reviews

Recent published reviews
1

The customer service on this website is HORRIBLE. First they didn't tell me that my item was out of stock (after I HAD...

Read all 453 reviews
1

This was my first and last time using this company. I was charged shipping to get a 4 way part wig for a upcoming weddin...

Read all 54 reviews

Ebonyline and Divatress Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (132 reviews)
  • Ebonyline Customer Care (77 reviews)
  • Ebonyline Wig (8 reviews)
  • Divatress Customer Care (10 reviews)
  • Divatress Wig (9 reviews)
  • Divatress Shipping Service (7 reviews)