PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and Divatress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline

Ebonyline

Has Verified Representatives
2.3
Divatress

Divatress

3.0
Ebonyline
Divatress

Ebonyline and Divatress Overview

Total reviews
502
69
Company responses
30
9
Issues resolved
3
0

Ebonyline and Divatress Consumer Ratings

Rank
27 out of 307 in Beauty Supplies and Equipment category
14 out of 307 in Beauty Supplies and Equipment category
Customer service
28 in category
17 in category
Website
39 in category
12 in category
Exchange, Refund and Cancellation Policy
20 in category
15 in category
Discounts and Special Offers
28 in category
8 in category

Ebonyline and Divatress Rating Details

Customer service
1.7 (306 reviews)
2.3 (35 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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...NEVER BEEN OVER THREE DAYS RECEIVING MY PRODUCT AND I THINK THEY ARE VERY PROFESSIONAL WITH THEIR PRODUCTS AND CUSTOMER SERVICE..

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Website
2.5 (262 reviews)
3.5 (40 reviews)
Reviewer's quote

I immediately go back to ebonyline website and see that it shows I can purchase the color I wanted and it says "3 to 5 days" next to it. I emailed the rep back and mentioned that their website shows the wig (in the color I want) as being in stock. The rep replied back stating "where do you see that...

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I’ve been ordering from your website for years and want to commend your business ethics. There’s never a problem with my items nor shipment. Thank you and Please don’t change!!..

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Exchange, Refund and Cancellation Policy
1.8 (258 reviews)
2.2 (30 reviews)
Reviewer's quote

...IT STILL HAS NOT GOTTEN TO USPS! I asked for a shipping refund of $16. 01 (since standard shipping is $3. 99)...

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...We will refund you account and keep the product . I live in Tennessee order Monday before Linch and received Wednesday by 10 a. m...

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Discounts and Special Offers
2.4 (256 reviews)
3.1 (29 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I like that this websites offers a great variety of wigs: short, long, various colors with different styles. The website is very easy to navigate so it does not take much effort to find the style of wig I like. The prices are about the same as the wigs you can purchase in the stores but it so much...

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Ebonyline and Divatress Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Color
  • Ups tracking
  • Quality company
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • Unresponsive
  • Wig size
  • Order

Ebonyline and Divatress Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

Ive been ordering from Divatress for a long time, I have never had any issues with cc or any issues what so ever....

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

USPS lost my package! Divatress stepped in and reshipped my order immediately! Shout out to divatress, best customer...

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Ebonyline and Divatress Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

NEVER ORDER FROM DIVATRESS. I placed an order 4-5-16. I received an email with tracking info. On 4-9-16, that tracking...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

Im not happy at all this is why I order my wigs from Amazon they are professionals ladies give your business to Amazon...

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Ebonyline and Divatress Latest Reviews

Recent published reviews
1

I ordered a wig from ebonyline.com. for the 1st time. A week later, they emailed me and told me that they do not have...

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5

I HAVE ORDER OVER 75 WIGS FROM DIVATRESS AND THE SERVICE HAS BEEN IMPECCABLE. WHEN THEY HAVE BEEN OUT OF A COLOR OR WIG...

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No votes

Order 2 wigs on 7/10/2020 and was wondering why it never showed it was shipped so tried to call on 07/15/2020 couldnt...

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1

I have never received a refund so I find myself writing you.

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Ebonyline and Divatress Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (142 reviews)
  • Ebonyline Customer Care (85 reviews)
  • Ebonyline Wig (12 reviews)
  • Divatress Wig (11 reviews)
  • Divatress Customer Care (10 reviews)
  • Divatress Shipping Service (9 reviews)