PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and Divatress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline
Has Verified Representatives
2.2
Divatress
3.0
Ebonyline
Divatress

Ebonyline and Divatress Overview

Total reviews 513 72
Company responses 31 9
Issues resolved 3 0

Ebonyline and Divatress Consumer Ratings

Rank
34 out of 319 in Beauty Supplies and Equipment category
14 out of 319 in Beauty Supplies and Equipment category
Customer service
30 in category
18 in category
Website
41 in category
14 in category
Exchange, Refund and Cancellation Policy
19 in category
13 in category
Discounts and Special Offers
28 in category
10 in category

Ebonyline and Divatress Rating Details

Customer service
1.7 (311 reviews)
2.3 (38 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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...If the customer service is this bad I don't even want to see the items they sell, it's probably bs. Please don't order from her. Save your money and yourself from a headache of trying to get your money back..

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Website
2.4 (271 reviews)
3.4 (43 reviews)
Reviewer's quote

I immediately go back to ebonyline website and see that it shows I can purchase the color I wanted and it says "3 to 5 days" next to it. I emailed the rep back and mentioned that their website shows the wig (in the color I want) as being in stock. The rep replied back stating "where do you see that...

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I’ve been ordering from your website for years and want to commend your business ethics. There’s never a problem with my items nor shipment. Thank you and Please don’t change!!..

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Exchange, Refund and Cancellation Policy
1.8 (264 reviews)
2.3 (32 reviews)
Reviewer's quote

...I want a refund and I will stop at nothing to get my money back. :angry:..

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I asked the company for a refund they gave me a site that isn't even working, and also they want me to take pictures of the wigs to see what damage ,I didn't say they were damage I said wig was to small and horrible looking. All I want is a refund and will never order from this company again. Even...

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Discounts and Special Offers
2.4 (261 reviews)
3.1 (31 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I like that this websites offers a great variety of wigs: short, long, various colors with different styles. The website is very easy to navigate so it does not take much effort to find the style of wig I like. The prices are about the same as the wigs you can purchase in the stores but it so much...

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Ebonyline and Divatress Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Color
  • Ups tracking
  • There are no pros
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • Order
  • Unresponsive
  • Customer service

Ebonyline and Divatress Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

Ive been ordering from Divatress for a long time, I have never had any issues with cc or any issues what so ever....

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

USPS lost my package! Divatress stepped in and reshipped my order immediately! Shout out to divatress, best customer...

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Ebonyline and Divatress Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

NEVER ORDER FROM DIVATRESS. I placed an order 4-5-16. I received an email with tracking info. On 4-9-16, that tracking...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

Im not happy at all this is why I order my wigs from Amazon they are professionals ladies give your business to Amazon...

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Ebonyline and Divatress Latest Reviews

Recent published reviews
1

Just like other reviewers I never received my order. They just created a label and claim they sent it out to USPS. I...

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1.7

The wigs are just small and gross . I asked the company for a refund they gave me a site that isn't even working, and...

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No votes

I want the natural color, I think black was entered. Not sure

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No votes

I reached out Divatress a few weeks ago.my wigs was the wrong color.i was requested for assistance on swapping out the...

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Ebonyline and Divatress Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (142 reviews)
  • Ebonyline Wig (12 reviews)
  • Ebonyline Buy One Get One Free Deal (1 review)
  • Divatress Wig (11 reviews)
  • Divatress Shipping Service (9 reviews)
  • Divatress Synthetic Wig (7 reviews)