PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and Divatress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline
Has Verified Representatives
2.2
Divatress
2.9
Ebonyline
Divatress

Ebonyline and Divatress Overview

Total reviews 527 74
Company responses 31 9
Issues resolved 3 0

Ebonyline and Divatress Consumer Ratings

Rank
35 out of 325 in Beauty Supplies and Equipment category
17 out of 325 in Beauty Supplies and Equipment category
Customer service
33 in category
18 in category
Website
45 in category
17 in category
Exchange, Refund and Cancellation Policy
24 in category
15 in category
Discounts and Special Offers
30 in category
13 in category

Ebonyline and Divatress Rating Details

Customer service
1.7 (317 reviews)
2.3 (39 reviews)
Reviewer's quote

I was just waiting and waiting until i finally emailed and encountered the RUDEST customer service agent. I tried to give the website a chance again because they were they were the only ones who carried a specific item, and once again they did not communicate ANYTHING regarding my shipping I had to...

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...If the customer service is this bad I don't even want to see the items they sell, it's probably bs. Please don't order from her. Save your money and yourself from a headache of trying to get your money back..

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Website
2.4 (279 reviews)
3.3 (44 reviews)
Reviewer's quote

I doubled check the website the day I received my package the hair still said a 3-5days wait, so it's not in stock so the workers put in anything to fill the order or the CS just like having fun emailing ppl that items is out of stock for some crazy reason. This has been a headache, I have told the...

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I’ve been ordering from your website for years and want to commend your business ethics. There’s never a problem with my items nor shipment. Thank you and Please don’t change!!..

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Exchange, Refund and Cancellation Policy
1.8 (270 reviews)
2.2 (33 reviews)
Reviewer's quote

...I want a refund and I will stop at nothing to get my money back. :angry:..

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...They will use that against you if you need a refund. I ordered 3 shampoos and 2 conditioners. I only received 2 shampoos...

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Discounts and Special Offers
2.4 (264 reviews)
3 (32 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I like that this websites offers a great variety of wigs: short, long, various colors with different styles. The website is very easy to navigate so it does not take much effort to find the style of wig I like. The prices are about the same as the wigs you can purchase in the stores but it so much...

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Ebonyline and Divatress Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Color
  • Ups tracking
  • There are no pros
Cons
  • Customer service
  • Very poor customer service
  • Company not notifying customer to say item not available
  • Order
  • Unresponsive
  • Customer service

Ebonyline and Divatress Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

Ive been ordering from Divatress for a long time, I have never had any issues with cc or any issues what so ever....

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

USPS lost my package! Divatress stepped in and reshipped my order immediately! Shout out to divatress, best customer...

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Ebonyline and Divatress Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

NEVER ORDER FROM DIVATRESS. I placed an order 4-5-16. I received an email with tracking info. On 4-9-16, that tracking...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

Im not happy at all this is why I order my wigs from Amazon they are professionals ladies give your business to Amazon...

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Ebonyline and Divatress Latest Reviews

Recent published reviews
3

FedEx said they delivered the package and left it outside the apartment building instead of bringing it inside to the...

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No votes

My order should have contained eleven items, but it only contained eight. So I called up customer service and first...

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No votes

Hello my wig says it was delivered on the
24 but I didnt receive anything so I called fed ex and they said I have to cont...

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1

Don't use A promotion code. They will use that against you if you need a refund. I ordered 3 shampoos and 2...

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