PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Divatress and Ebonyline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Divatress
2.9
Ebonyline
Has Verified Representatives
2.2
Divatress
Ebonyline

Divatress and Ebonyline Overview

Total reviews 74 517
Company responses 9 31
Issues resolved 0 3

Divatress and Ebonyline Consumer Ratings

Rank
16 out of 306 in Beauty Supplies and Equipment category
34 out of 306 in Beauty Supplies and Equipment category
Website
17 in category
43 in category
Price Affordability
21 in category
42 in category
Customer service
18 in category
30 in category
Product or Service Quality
19 in category
28 in category

Divatress and Ebonyline Rating Details

Website
3.3 (44 reviews)
2.4 (272 reviews)
Reviewer's quote

I’ve been ordering from your website for years and want to commend your business ethics. There’s never a problem with my items nor shipment. Thank you and Please don’t change!!..

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This website is terrible. I ordered from here once before and they did not communicate that the item was out of stock. I was just waiting and waiting until i finally emailed and encountered the RUDEST customer service agent...

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Price Affordability
3.4 (41 reviews)
3 (244 reviews)
Reviewer's quote

...and the price is right. all my friends say that they love my wigs. thank you divatress for your lovely wigs..

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...Got the flat rate shipping price of 4. 99, which is a delivery date of 3-8 days to ship. Today is March 6, still no items...

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Customer service
2.3 (39 reviews)
1.7 (312 reviews)
Reviewer's quote

...If the customer service is this bad I don't even want to see the items they sell, it's probably bs. Please don't order from her. Save your money and yourself from a headache of trying to get your money back..

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...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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Product or Service Quality
2.6 (38 reviews)
2.2 (241 reviews)
Reviewer's quote

I HAVE ORDER OVER 75 WIGS FROM DIVATRESS AND THE SERVICE HAS BEEN IMPECCABLE. WHEN THEY HAVE BEEN OUT OF A COLOR OR WIG THEY HAVE ALWAYS CALLED ME AND ASKED WHAT I WANTED. NEVER BEEN OVER THREE DAYS RECEIVING MY PRODUCT AND I THINK THEY ARE VERY PROFESSIONAL WITH THEIR PRODUCTS AND CUSTOMER SERVICE..

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I decided to contact the customer service chat to inquire about my order since they were still selling this wig. The representative stated that they had more of the same wig I ordered being shipped to them and that they are given out on a first come first serve basis. Long story short, the agent...

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Divatress and Ebonyline Pros and Cons

Pros
  • Color
  • Ups tracking
  • There are no pros
  • Prices
  • Sale prices
  • On-line catalog
Cons
  • Order
  • Unresponsive
  • Customer service
  • Customer service
  • Very poor customer service
  • Company not notifying customer to say item not available

Divatress and Ebonyline Most Positive Reviews

Top rated reviews
5

Ive been ordering from Divatress for a long time, I have never had any issues with cc or any issues what so ever....

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5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

USPS lost my package! Divatress stepped in and reshipped my order immediately! Shout out to divatress, best customer...

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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Divatress and Ebonyline Most Critical Reviews

Lowest rated reviews
1

NEVER ORDER FROM DIVATRESS. I placed an order 4-5-16. I received an email with tracking info. On 4-9-16, that tracking...

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1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

Im not happy at all this is why I order my wigs from Amazon they are professionals ladies give your business to Amazon...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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Divatress and Ebonyline Latest Reviews

Recent published reviews
No votes

My order should have contained eleven items, but it only contained eight. So I called up customer service and first...

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No votes

Just wanted to see if my order was received

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1

Don't use A promotion code. They will use that against you if you need a refund. I ordered 3 shampoos and 2...

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1

This website is terrible. I ordered from here once before and they did not communicate that the item was out of stock....

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Divatress and Ebonyline Products and Services

Most reviewed product and services
  • Divatress Wig (11 reviews)
  • Divatress Shipping Service (9 reviews)
  • Divatress Synthetic Wig (7 reviews)
  • Ebonyline Shipping Service (143 reviews)
  • Ebonyline Wig (12 reviews)
  • Ebonyline Buy One Get One Free Deal (1 review)