PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShellPoint Mortgage Servicing and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShellPoint Mortgage Servicing
Ditech

ShellPoint Mortgage Servicing and Ditech Overview

Total reviews
433
466
Company responses
0
0
Issues resolved
1
0

ShellPoint Mortgage Servicing and Ditech Consumer Ratings

Rank
243 out of 892 in Loans and Mortgages category
198 out of 892 in Loans and Mortgages category
Customer service
165 in category
187 in category
Product or Service Quality
167 in category
166 in category
Website
201 in category
195 in category
Reliability
171 in category
172 in category

ShellPoint Mortgage Servicing and Ditech Rating Details

Customer service
1.2 (201 reviews)
1.1 (220 reviews)
Reviewer's quote

...I'm left in limbo with no answers on who to contact because customer service has no info on my loan. I cannot rebuild now and time is running out. And nobody knows where my check is..

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...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Product or Service Quality
1.2 (178 reviews)
1.2 (204 reviews)
Reviewer's quote

Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

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DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Website
1.4 (168 reviews)
1.4 (195 reviews)
Reviewer's quote

...It is utterly ridiculous that a business does not have a working website. If I could change mortgage companies, I would in a second!!!..

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Some bad stuff happened, and we couldn't get the mortgage payments in. We contacted Ditech for options, they said we could apply for a loan modification with a form on their site. They also told us they wouldn't take any partial payments, so we were going to be falling behind until the application...

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Reliability
1.1 (155 reviews)
1.1 (205 reviews)
Reviewer's quote

I have sent numerous mortgage packages to them !Always getting different answers as to why do not QUALIFY !The kicker is that once you get a response it is so close to the *** 30 day period, they want you to send another updated packet. Been fighting with them for 10 years now !Sad thing is what...

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What interaction?!?!? I only wish I could have spoken with someone.

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ShellPoint Mortgage Servicing and Ditech Pros and Cons

Pros
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
Cons
  • Failure to meet obligations
  • Questionable ethics
  • Lack of integrity
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity

ShellPoint Mortgage Servicing and Ditech Most Positive Reviews

Top rated reviews
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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ShellPoint Mortgage Servicing and Ditech Most Critical Reviews

Lowest rated reviews
1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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ShellPoint Mortgage Servicing and Ditech Latest Reviews

Recent published reviews
1

Green tree sold to Ditech sold to shell point and now having to call them for monthly
Statements. Wondering how these com...

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1

What interaction?!?!? I only wish I could have spoken with someone.

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1

I have sent numerous mortgage packages to them !
Always getting different answers as to why do not QUALIFY !
The kicker is...

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No votes

made 12 payments in 2019 they only credit until august 2019 different mortgage company received my mortgage in march of...

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ShellPoint Mortgage Servicing and Ditech Products and Services

Most reviewed product and services
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (42 reviews)
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)