PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and ShellPoint Mortgage Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
ShellPoint Mortgage Servicing

Ditech and ShellPoint Mortgage Servicing Overview

Total reviews 470 441
Company responses 0 0
Issues resolved 0 1

Ditech and ShellPoint Mortgage Servicing Consumer Ratings

Rank
196 out of 900 in Loans and Mortgages category
245 out of 900 in Loans and Mortgages category
Customer service
190 in category
168 in category
Reliability
178 in category
176 in category
Product or Service Quality
173 in category
171 in category
Billing Practices
164 in category
166 in category

Ditech and ShellPoint Mortgage Servicing Rating Details

Customer service
1.1 (221 reviews)
1.2 (207 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Bad customer service/ very nasty..

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Reliability
1.1 (206 reviews)
1.1 (158 reviews)
Reviewer's quote

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru their sister insurance company? Now shell point is filing mass foreclosures when no one knew who to pay or knew they had been bought by them! Anyone want to band up with me...

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What judge was paid off to let them file bankruptcy on everyone they screwed &;;;;;; didn't pay damage claims thru their sister insurance company? Now shell point is filing mass foreclosures when no one knew who to pay or knew they had been bought by them! Anyone want to band up with me...

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Product or Service Quality
1.2 (204 reviews)
1.2 (181 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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...I'm left in limbo with no answers on who to contact because customer service has no info on my loan. I cannot rebuild now and time is running out. And nobody knows where my check is..

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Billing Practices
1.2 (200 reviews)
1.1 (153 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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I've reached out to them through their billing department six times now and had no resolution. So, mortgage gets sold in May, I first hear of it in June, contact them immediately when I'm notified and pay the balance and they've still screwed me. Awful company, working to refinance to another...

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Ditech and ShellPoint Mortgage Servicing Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Failure to meet obligations
  • Questionable ethics
  • No one will accept any responsibility for mistakes

Ditech and ShellPoint Mortgage Servicing Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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Ditech and ShellPoint Mortgage Servicing Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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Ditech and ShellPoint Mortgage Servicing Latest Reviews

Recent published reviews
No votes

I have a cancellation debt which I have no clue about.
The account #91342499
Fin(411795868) Date of loan 2015. I don't kno...

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1

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;;;; didn't pay damage claims thru...

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1

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru...

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No votes

Our current mortgage is with PHH Mortgage Service and transferring to New Rez on 10/1/2020. We have bi-weekly payments...

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Ditech and ShellPoint Mortgage Servicing Products and Services

Most reviewed product and services
  • Ditech Mortgage (166 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Shellpoint Mortgage Servicing Mortgage (159 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (43 reviews)