PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and ShellPoint Mortgage Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
ShellPoint Mortgage Servicing

Ditech and ShellPoint Mortgage Servicing Overview

Total reviews
461
426
Company responses
0
0
Issues resolved
0
1

Ditech and ShellPoint Mortgage Servicing Consumer Ratings

Rank
196 out of 884 in Loans and Mortgages category
242 out of 884 in Loans and Mortgages category
Customer service
185 in category
164 in category
Reliability
174 in category
172 in category
Product or Service Quality
170 in category
166 in category
Billing Practices
160 in category
165 in category

Ditech and ShellPoint Mortgage Servicing Rating Details

Customer service
1.1 (218 reviews)
1.2 (196 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Customer Service Dept. wouldnt take my mortgage payments over the phone after they doubled my mortgage amount last year, then Foreclosed on my house..

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Reliability
1.1 (203 reviews)
1.1 (150 reviews)
Reviewer's quote

DiTech stole our insurance claim check and are now out of business . What do we do ? Help ! ! !

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My loan was transferred to this company (WHAT A TRAVESTY!!!) on 3/15/2020. I tried to make my first payment online with Shellpoint on 4/1/2020 but it would not allow me. I called them up and talked to a representative the same day, and she could not process the payment. She said you have to wait...

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Product or Service Quality
1.2 (202 reviews)
1.2 (172 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

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Billing Practices
1.2 (198 reviews)
1.2 (146 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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I've reached out to them through their billing department six times now and had no resolution. So, mortgage gets sold in May, I first hear of it in June, contact them immediately when I'm notified and pay the balance and they've still screwed me. Awful company, working to refinance to another...

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Ditech and ShellPoint Mortgage Servicing Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Failure to meet obligations
  • Questionable ethics
  • Lack of customer service

Ditech and ShellPoint Mortgage Servicing Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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Ditech and ShellPoint Mortgage Servicing Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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Ditech and ShellPoint Mortgage Servicing Latest Reviews

Recent published reviews
No votes

My mother in law has moved out of the trailer at 1486 SW Outer Rd, Caruthersville,MO 63830 over a year ago it is on our...

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1

Its almost impossible to speak to a human being on their customer service phone line. Their website does not work on any...

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No votes

No response!! Need to speak with someone about my past mortgage information to file.

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1

My loan was transferred to this company (WHAT A TRAVESTY!!!) on 3/15/2020. I tried to make my first payment online with...

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Ditech and ShellPoint Mortgage Servicing Products and Services

Most reviewed product and services
  • Ditech Mortgage (167 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (41 reviews)