Ditech vs Selene Finance: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ditech

1.3

Selene Finance

1.3

Ditech

Selene Finance

Ditech and Selene Finance Overview

Total reviews

445

178

Company responses

Issues resolved

Ditech was first mentioned on PissedConsumer on Jul 10, 2008 and since then this brand received 445 reviews. It is 267 reviews more than Selene Finance received since Aug 29, 2012.

Ditech and Selene Finance Consumer Ratings

Rank

183 out of 1292 in Loans and Mortgages category

190 out of 1292 in Loans and Mortgages category

Customer service

181 in category

154 in category

Reliability

171 in category

155 in category

Product or Service Quality

169 in category

173 in category

According to consumer ratings and reviews, Ditech ranks 7 points higher in the Loans and Mortgages category than Selene Finance. People gave Ditech 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 171 points higher than the worst rated brand in this category. At the same time, Selene Finance was rated 1.2 stars for Customer service criterion in this category and it is 198 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Selene Finance has a higher rating than Ditech. Regarding Product or Service Quality criterion, consumers gave Ditech 1.2 stars and it is 52% greater than other in category. Selene Finance however was rated 1.1 stars and it is 51% greater than other in category.

Ditech and Selene Finance Rating Details

Customer service

1.1 (215 reviews)

1.2 (82 reviews)

Reviewer's quote

My Lawer is calling Thomas Marano today and I expect a check within 24 hours you are all crooked I’ve been out of my house for six months !!!

Richard B

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

PissedConsumer1688729

Reliability

1.1 (199 reviews)

1.2 (63 reviews)

Reviewer's quote

We have had great expirences with this company since 2000 until this year. They had my payments set up for automatic pay. I had noticed they didnt take payment and tried to call but never got ahols of anyone for a couple months and was not allowed to make online payments. Well it turned out they...

PissedConsumer1696523

Dishonest staff, disorganized, increased my mortgage stating I owed more and it took them two months to send me verification that I owed more escrow. Run.......................

Michelle P

Product or Service Quality

1.2 (197 reviews)

1.1 (68 reviews)

Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

LAUREN B

Selene has been my mortgage servicer for a little over two years, we previously had a mortgage servicer who tried to foreclose on us unsuccessfully as we wound up paying the entire back amount. I never quite believed that we were so far behind, but on day 121 they moved to foreclose. After we paid...

PissedConsumer1542950

Ditech and Selene Finance Pros and Cons

Pros

Rotton crooks
Some representatives are very nice
Website was easy

Too dam slow on costumer response time
Faster service
Selene is stupid

Cons

Horrible customer service
Unethical lying gross stupidity
No accountablity

Simply they do not care about homeowners
Should not be permitted to service mortgages
Customer service

Ditech and Selene Finance Most Positive Reviews

Top rated reviews

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

Ditech and Selene Finance Most Critical Reviews

Lowest rated reviews

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

Ditech and Selene Finance Latest Reviews

Recent published reviews

I sold my house after the death of my husband and nine months late am still trying to get my escrow money. I get the...

Read all 445 reviews

Dishonest staff, disorganized, increased my mortgage stating I owed more and it took them two months to send me...

Read all 178 reviews

Ditech and Selene Finance Products and Services

Most reviewed product and services

Ditech Mortgage (160 reviews)
Ditech Customer Care (73 reviews)
Ditech Loan (25 reviews)

Selene Finance Mortgage (65 reviews)
Selene Finance Customer Care (19 reviews)
Selene Finance Loan Modification (11 reviews)

How would you compare Ditech vs Selene Finance?

Customer service

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Anonymous Anonymous May 31 #1694248

Selene is a collection agency for Ditech

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