PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Selene Finance

Ditech and Selene Finance Overview

Total reviews 482 187
Company responses 0 0
Issues resolved 0 0

Ditech and Selene Finance Consumer Ratings

Rank
205 out of 872 in Loans and Mortgages category
215 out of 872 in Loans and Mortgages category
Customer service
193 in category
170 in category
Reliability
183 in category
161 in category
Product or Service Quality
172 in category
189 in category
Billing Practices
167 in category
123 in category

Ditech and Selene Finance Rating Details

Customer service
1.1 (225 reviews)
1.2 (86 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Then when you call customer service, they either can't help you or are so rude you have to hang up and try again later to no avail! I am neither stupid nor ignorant. I know exactly what my login information plus password is but every time I put it in, the system states that it is incorrect! This...

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Reliability
1.1 (209 reviews)
1.2 (67 reviews)
Reviewer's quote

Your phone line *** sucks I need to speak to a representative not *** awards just give me a *** number to talk to someone not awards not a computer and stop hanging up on me

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No matter how many times I try, each month is a BIG problem using Selene's website to pay my mortgage. Password and Username, although I have checked to save it, is never there when I return. Onceyou enter your information, there is a verification process that is just foolish and takes up too much...

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Product or Service Quality
1.2 (206 reviews)
1.1 (73 reviews)
Reviewer's quote

...All the numbers don't work or are no longer in service. This makes it very difficult to contact them. I sent my number and have not received a call as of yet...

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...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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Billing Practices
1.2 (205 reviews)
1.4 (69 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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...This company has shady business practices and needs to be shut down for good! Time to report them to State Attorney General’s office and the Consumer Financial Protection Bureau..

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Ditech and Selene Finance Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Too dam slow on costumer response time
  • Selene is stupid
  • Faster service
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service

Ditech and Selene Finance Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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Ditech and Selene Finance Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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Ditech and Selene Finance Latest Reviews

Recent published reviews
1

Your phone line *** sucks I need to speak to a representative not *** awards just give me a *** number to talk to...

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No votes

I Dina Coleman, loan# 900**** has been informed around August of 2019 I was being charged for the inspection fees and...

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1

As stated in reason. I am trying to locate Greentree financial for a lein on my now deceased husband Clifford L Herndon....

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1

Selene's website has got to be the worst set up on the face of the earth. Then when you call customer service, they eith...

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Ditech and Selene Finance Products and Services

Most reviewed product and services
  • Ditech Mortgage (166 reviews)
  • Ditech Loan (27 reviews)
  • Ditech Home Loan (23 reviews)
  • Selene Finance Mortgage (69 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Selene Finance Home Loan (6 reviews)