PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Selene Finance

Ditech and Selene Finance Overview

Total reviews
466
183
Company responses
0
0
Issues resolved
0
0

Ditech and Selene Finance Consumer Ratings

Rank
197 out of 892 in Loans and Mortgages category
208 out of 892 in Loans and Mortgages category
Customer service
194 in category
166 in category
Reliability
179 in category
164 in category
Product or Service Quality
173 in category
181 in category
Billing Practices
168 in category
123 in category

Ditech and Selene Finance Rating Details

Customer service
1.1 (220 reviews)
1.2 (83 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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Reliability
1.1 (205 reviews)
1.2 (65 reviews)
Reviewer's quote

What interaction?!?!? I only wish I could have spoken with someone.

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They would call me daily starting on the 2nd of the month. I NEVER ONCE HAD A LATE PAYMENT OR PAID A LATE FEE. By the time my mortgage sold I had a total of 16 numbers blocked for Selene. Every call told me they were a debt collector. I have a mortgage loan and these *** like to act like your...

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Product or Service Quality
1.2 (204 reviews)
1.1 (70 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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Billing Practices
1.2 (199 reviews)
1.4 (67 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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...This company has shady business practices and needs to be shut down for good! Time to report them to State Attorney General’s office and the Consumer Financial Protection Bureau..

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Ditech and Selene Finance Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service

Ditech and Selene Finance Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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Ditech and Selene Finance Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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Ditech and Selene Finance Latest Reviews

Recent published reviews
1

What interaction?!?!? I only wish I could have spoken with someone.

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1

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm...

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No votes

made 12 payments in 2019 they only credit until august 2019 different mortgage company received my mortgage in march of...

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No votes

On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018....

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Ditech and Selene Finance Products and Services

Most reviewed product and services
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Selene Finance Mortgage (67 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)