PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Ditech

Select Portfolio Servicing and Ditech Overview

Total reviews
360
466
Company responses
0
0
Issues resolved
1
0

Select Portfolio Servicing and Ditech Consumer Ratings

Rank
162 out of 892 in Loans and Mortgages category
198 out of 892 in Loans and Mortgages category
Customer service
121 in category
186 in category
Product or Service Quality
138 in category
166 in category
Website
163 in category
193 in category
Diversity of Products or Services
155 in category
172 in category

Select Portfolio Servicing and Ditech Rating Details

Customer service
1.4 (100 reviews)
1.1 (220 reviews)
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Product or Service Quality
1.3 (96 reviews)
1.2 (204 reviews)
Reviewer's quote

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Website
1.6 (88 reviews)
1.4 (195 reviews)
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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Some bad stuff happened, and we couldn't get the mortgage payments in. We contacted Ditech for options, they said we could apply for a loan modification with a form on their site. They also told us they wouldn't take any partial payments, so we were going to be falling behind until the application...

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Diversity of Products or Services
1.4 (78 reviews)
1.3 (186 reviews)
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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Ditech repeatedly charges customers for services not actually used. Check your statements carefully. I sent a formal complaint letter to them and received a letter in return that included false information and none of the supporting documents their letter referred to and said were enclosed...

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Select Portfolio Servicing and Ditech Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
Cons
  • Sps crooks
  • Customer service
  • Poor company
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity

Select Portfolio Servicing and Ditech Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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Select Portfolio Servicing and Ditech Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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Select Portfolio Servicing and Ditech Latest Reviews

Recent published reviews
1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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1

What interaction?!?!? I only wish I could have spoken with someone.

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No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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No votes

made 12 payments in 2019 they only credit until august 2019 different mortgage company received my mortgage in march of...

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Select Portfolio Servicing and Ditech Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)