PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Select Portfolio Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Select Portfolio Servicing

Ditech and Select Portfolio Servicing Overview

Total reviews
464
360
Company responses
0
0
Issues resolved
0
1

Ditech and Select Portfolio Servicing Consumer Ratings

Rank
198 out of 889 in Loans and Mortgages category
163 out of 889 in Loans and Mortgages category
Customer service
193 in category
125 in category
Product or Service Quality
174 in category
146 in category
Reliability
179 in category
127 in category
Billing Practices
167 in category
130 in category

Ditech and Select Portfolio Servicing Rating Details

Customer service
1.1 (219 reviews)
1.4 (100 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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Product or Service Quality
1.2 (204 reviews)
1.3 (96 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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Reliability
1.1 (204 reviews)
1.3 (76 reviews)
Reviewer's quote

Ditech is reporting missed payments on my account that has been closed for years.

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nonthing happened. they have been good to me

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Billing Practices
1.2 (199 reviews)
1.3 (67 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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The BBB will not even rate or recognize them and list literally hundreds of complaints regarding their banking practices. I guess I'm just lucky to have sold my house and got out from under their deceitful practices. Only now they have put such a blemish on my credit, i cannot procure a mortgage...

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Ditech and Select Portfolio Servicing Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Sps crooks
  • Poor company
  • Lying of assistance

Ditech and Select Portfolio Servicing Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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Ditech and Select Portfolio Servicing Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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Ditech and Select Portfolio Servicing Latest Reviews

Recent published reviews
No votes

I'm not receiving information true my email my phone number is 970)208-7309 I need to find out the amount of interest...

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1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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No votes

Says the number is invalid

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No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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Ditech and Select Portfolio Servicing Products and Services

Most reviewed product and services
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)