PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Ditech

Quicken Loans and Ditech Overview

Total reviews 935 481
Company responses 0 0
Issues resolved 4 0

Quicken Loans and Ditech Consumer Ratings

Rank
151 out of 871 in Loans and Mortgages category
204 out of 871 in Loans and Mortgages category
Customer service
152 in category
192 in category
Product or Service Quality
129 in category
173 in category
Website
76 in category
204 in category
Reliability
130 in category
182 in category

Quicken Loans and Ditech Rating Details

Customer service
1.3 (354 reviews)
1.1 (225 reviews)
Reviewer's quote

...Be aware they offer poor customer service. Very hard for them to take responsibility for why the move so slow through the process. We were moving in to the 4th month..

Read full review

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

Read full review
Product or Service Quality
1.4 (320 reviews)
1.2 (206 reviews)
Reviewer's quote

...From start to no end, their insane roller coaster customer (non)service has not taken. There was excellent communication with title and insurance agent. Quicken couldn't follow simple instructions for clients insurance...

Read full review

...All the numbers don't work or are no longer in service. This makes it very difficult to contact them. I sent my number and have not received a call as of yet...

Read full review
Website
2.2 (308 reviews)
1.4 (199 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Read full review

Some bad stuff happened, and we couldn't get the mortgage payments in. We contacted Ditech for options, they said we could apply for a loan modification with a form on their site. They also told us they wouldn't take any partial payments, so we were going to be falling behind until the application...

Read full review
Reliability
1.3 (281 reviews)
1.1 (209 reviews)
Reviewer's quote

Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advertisements to my mobile number that require numerous keystrokes to delete

Read full review

I made all payments and then they sold but didn't credit my account the payment. Proved it thru the bank they cashed my check kept my money and hurting my credit rating due to missed payment that they kept. No working numbers to reach themontd

Read full review

Quicken Loans and Ditech Pros and Cons

Pros
  • Interest rate
  • Website
  • First week of communication
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity

Quicken Loans and Ditech Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Read full review
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

Read full review
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

Read full review
5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

Read full review

Quicken Loans and Ditech Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Read full review
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

Read full review
1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

Read full review
1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

Read full review

Quicken Loans and Ditech Latest Reviews

Recent published reviews
4.2

Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advert...

Read full review
1

As stated in reason. I am trying to locate Greentree financial for a lein on my now deceased husband Clifford L Herndon....

Read full review
No votes

yes Im a impaired from milatary service.
just looking for a home. billion dollar Coronavirus.

Read full review
2.2

I talked to a young office lady and she told me that the money was there and how much .I asked her how did she know she...

Read full review

Quicken Loans and Ditech Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (131 reviews)
  • Ditech Mortgage (166 reviews)
  • Ditech Loan (27 reviews)
  • Ditech Home Loan (23 reviews)