PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Ditech

Quicken Loans and Ditech Overview

Total reviews 915 469
Company responses 0 0
Issues resolved 4 0

Quicken Loans and Ditech Consumer Ratings

Rank
125 out of 900 in Loans and Mortgages category
197 out of 900 in Loans and Mortgages category
Customer service
No votes
190 in category
Product or Service Quality
No votes
172 in category
Website
No votes
198 in category
Reliability
No votes
178 in category

Quicken Loans and Ditech Rating Details

Customer service
No votes
1.1 (221 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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Product or Service Quality
No votes
1.2 (204 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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Website
No votes
1.4 (195 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Some bad stuff happened, and we couldn't get the mortgage payments in. We contacted Ditech for options, they said we could apply for a loan modification with a form on their site. They also told us they wouldn't take any partial payments, so we were going to be falling behind until the application...

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Reliability
No votes
1.1 (206 reviews)
Reviewer's quote

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships during Covid 19 phase, they came back with an offer to fund me 20k but asking for 5000 fee. What a shame, my own money with them, and to get it I have to 5000 as fee

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What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru their sister insurance company? Now shell point is filing mass foreclosures when no one knew who to pay or knew they had been bought by them! Anyone want to band up with me...

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Quicken Loans and Ditech Pros and Cons

Pros
  • Website
  • Interest rate
  • Speed
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity

Quicken Loans and Ditech Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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Quicken Loans and Ditech Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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Quicken Loans and Ditech Latest Reviews

Recent published reviews
1.5

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships...

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1

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru...

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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No votes

I paid off my loan February 27th 20/20 ditech and need a lien release on my property as soon as possible. Ditech said...

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Quicken Loans and Ditech Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)
  • Ditech Mortgage (166 reviews)
  • Ditech Customer Care (74 reviews)
  • Ditech Loan (27 reviews)