Quicken Loans vs Ditech: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Ditech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Quicken Loans

1.5

Ditech

1.2

Quicken Loans

Ditech

Quicken Loans and Ditech Overview

Total reviews

900

452

Company responses

Issues resolved

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 900 reviews. It is 448 reviews more than Ditech received since Jul 10, 2008.

Quicken Loans and Ditech Consumer Ratings

Rank

136 out of 1192 in Loans and Mortgages category

209 out of 1192 in Loans and Mortgages category

Customer service

145 in category

180 in category

Product or Service Quality

120 in category

168 in category

Website

78 in category

197 in category

According to consumer ratings and reviews, Quicken Loans ranks 73 points higher in the Loans and Mortgages category than Ditech. People gave Quicken Loans 1.3 stars for Customer service criterion in Loans and Mortgages category and it is 212 points higher than the worst rated brand in this category. At the same time, Ditech was rated 1.1 stars for Customer service criterion in this category and it is 177 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Quicken Loans has a higher rating than Ditech. Regarding Website criterion, consumers gave Quicken Loans 2.2 stars and it is 78% greater than other in category. Ditech however was rated 1.4 stars and it is 55% worse than other in category.

Quicken Loans and Ditech Rating Details

Customer service

1.3 (329 reviews)

1.1 (216 reviews)

Reviewer's quote

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

Rick B

Product or Service Quality

1.4 (299 reviews)

1.2 (200 reviews)

Reviewer's quote

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...

PissedConsumer1644149

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

LAUREN B

Website

2.2 (288 reviews)

1.4 (190 reviews)

Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

Some bad stuff happened, and we couldn't get the mortgage payments in. We contacted Ditech for options, they said we could apply for a loan modification with a form on their site. They also told us they wouldn't take any partial payments, so we were going to be falling behind until the application...

Grahame T

Quicken Loans and Ditech Pros and Cons

Pros

Website
Interest rate
Getting refused a loan so i could escape them

Rotton crooks
Some representatives are very nice
Website was easy

Cons

Customer service
Totally incompetent
Whole process

Horrible customer service
Unethical lying gross stupidity
No accountablity

Quicken Loans and Ditech Most Positive Reviews

Top rated reviews

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

Quicken Loans and Ditech Most Critical Reviews

Lowest rated reviews

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

Quicken Loans and Ditech Latest Reviews

Recent published reviews

As many others have said, I received an unsolicited phone call from this disgraceful company and they ran an UNAUTHORIZE...

Read all 900 reviews

I need to speak to someone in customer service

Read all 452 reviews

Quicken Loans and Ditech Products and Services

Most reviewed product and services

Quicken Loans Loan (229 reviews)
Quicken Loans Refinance (153 reviews)
Quicken Loans Mortgage (129 reviews)

Ditech Mortgage (161 reviews)
Ditech Customer Care (74 reviews)
Ditech Loan (25 reviews)

How would you compare Quicken Loans vs Ditech?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous Anonymous Oct 18, 2019 #1763442

Customer service
Ditech mortgage is horrible they don't answer your questions and transfer your call multiple times for no resolution
Product or Service Quality
Double charging illegally for hazard Insurance on a townhome and then giving no refund it is illegal
I have something else to compare
I love my new mortgage company they are honest and do not steal from me

0 0