PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Quicken Loans

Ditech and Quicken Loans Overview

Total reviews
464
902
Company responses
0
0
Issues resolved
0
4

Ditech and Quicken Loans Consumer Ratings

Rank
198 out of 884 in Loans and Mortgages category
124 out of 884 in Loans and Mortgages category
Customer service
189 in category
150 in category
Product or Service Quality
171 in category
123 in category
Reliability
177 in category
129 in category
Billing Practices
164 in category
112 in category

Ditech and Quicken Loans Rating Details

Customer service
1.1 (219 reviews)
1.3 (334 reviews)
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Product or Service Quality
1.2 (204 reviews)
1.4 (301 reviews)
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Reliability
1.1 (204 reviews)
1.3 (260 reviews)
Reviewer's quote

Ditech is reporting missed payments on my account that has been closed for years.

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I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I mentioned this amount and the deal they are now telling me that I did not call the correct phone number.

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Billing Practices
1.2 (199 reviews)
1.4 (216 reviews)
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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...one that is ranked near the bottom in terms of customer service and support and one who is riddled with complaints and class action lawsuits over their practices. Not that it matters, but I'll be reaching out to my legislator to see what can be done in the future to prevent top rated companies from selling loans to bottom ranked companies without any recourse (other than paying off the loan or refinancing,...

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Ditech and Quicken Loans Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Customer service
  • Totally incompetent
  • Whole process

Ditech and Quicken Loans Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Ditech and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Ditech and Quicken Loans Latest Reviews

Recent published reviews
No votes

I'm not receiving information true my email my phone number is 970)208-7309 I need to find out the amount of interest...

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1

I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I...

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No votes

Says the number is invalid

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1.5

Hello
Can I schedule a call to start a refinance
I have reached out 3 times by phone and chat online and I have not gotten...

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Ditech and Quicken Loans Products and Services

Most reviewed product and services
  • Ditech Mortgage (165 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (126 reviews)