PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans

Ditech and Quicken Loans Overview

Total reviews
Company responses
Issues resolved

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 894 reviews. It is 447 reviews more than Ditech received since Jul 10, 2008.

Ditech and Quicken Loans Consumer Ratings

183 out of 1293 in Loans and Mortgages category
137 out of 1293 in Loans and Mortgages category
Customer service
180 in category
146 in category
170 in category
126 in category
Product or Service Quality
168 in category
119 in category

According to consumer ratings and reviews, Quicken Loans ranks 46 points higher in the Loans and Mortgages category than Ditech. People gave Ditech 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 172 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 206 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Quicken Loans has a higher rating than Ditech. Regarding Product or Service Quality criterion, consumers gave Ditech 1.2 stars and it is 52% greater than other in category. Quicken Loans however was rated 1.4 stars and it is 66% greater than other in category.

Ditech and Quicken Loans Rating Details

Customer service
1.1 (215 reviews)
1.3 (325 reviews)
Reviewer's quote

My Lawer is calling Thomas Marano today and I expect a check within 24 hours you are all crooked I’ve been out of my house for six months !!!

Richard B

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

1.1 (200 reviews)
1.3 (252 reviews)
Reviewer's quote

I have been trying for a week to get a payoff faxed to my title company - I sold my house and closed on it last week and the title company still has not received a fax payoff notice from Ditech. Absolutely HORRENDOUS. I have a legal person that I found on LinkedIn who said she is escalating. We...


We asked for a loan jumping thru many people are involved. Never the same person. Lost documents and appraisals that are fixed and they are not equal. They are double talkers promising the world and giving you dirt.

Product or Service Quality
1.2 (198 reviews)
1.4 (295 reviews)
Reviewer's quote

We have had great expirences with this company since 2000 until this year. They had my payments set up for automatic pay. I had noticed they didnt take payment and tried to call but never got ahols of anyone for a couple months and was not allowed to make online payments. Well it turned out they...



Ken R

Ditech and Quicken Loans Pros and Cons

  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Website
  • Interest rate
  • Customer service
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Customer service
  • Totally incompetent
  • Whole process

Ditech and Quicken Loans Most Positive Reviews

Top rated reviews

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...


After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Ditech and Quicken Loans Most Critical Reviews

Lowest rated reviews

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...


I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Ditech and Quicken Loans Latest Reviews

Recent published reviews

Refinanced a home loan and can't seem to get my escrow account or suspense account money back from them...it's a total...

Read all 447 reviews

Gave $500 deposit loan not approved and person responsible Justin Gordon does not return my calls.

Read all 894 reviews

Ditech and Quicken Loans Products and Services

Most reviewed product and services
  • Ditech Mortgage (160 reviews)
  • Ditech Customer Care (73 reviews)
  • Ditech Loan (25 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)