PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ditech and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ditech
Quicken Loans

Ditech and Quicken Loans Overview

Total reviews 470 915
Company responses 0 0
Issues resolved 0 4

Ditech and Quicken Loans Consumer Ratings

Rank
196 out of 900 in Loans and Mortgages category
125 out of 900 in Loans and Mortgages category
Customer service
188 in category
No votes
Reliability
176 in category
No votes
Product or Service Quality
171 in category
No votes
Billing Practices
162 in category
No votes

Ditech and Quicken Loans Rating Details

Customer service
1.1 (221 reviews)
No votes
Reviewer's quote

...Its my fervent hope that customer service reps house floods or burns and they get the same customer service experience theyre giving me..

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Reliability
1.1 (206 reviews)
No votes
Reviewer's quote

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru their sister insurance company? Now shell point is filing mass foreclosures when no one knew who to pay or knew they had been bought by them! Anyone want to band up with me...

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Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships during Covid 19 phase, they came back with an offer to fund me 20k but asking for 5000 fee. What a shame, my own money with them, and to get it I have to 5000 as fee

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Product or Service Quality
1.2 (204 reviews)
No votes
Reviewer's quote

DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Billing Practices
1.2 (200 reviews)
No votes
Reviewer's quote

...Have yet to see one billing statement from SLS. Bad buisnes on both parties especialy Ditech for selling to a fraudulent company. Violates truth and lending act..

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...one that is ranked near the bottom in terms of customer service and support and one who is riddled with complaints and class action lawsuits over their practices. Not that it matters, but I'll be reaching out to my legislator to see what can be done in the future to prevent top rated companies from selling loans to bottom ranked companies without any recourse (other than paying off the loan or refinancing,...

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Ditech and Quicken Loans Pros and Cons

Pros
  • Rotton crooks
  • Some representatives are very nice
  • Website was easy
  • Website
  • Interest rate
  • Speed
Cons
  • Horrible customer service
  • Unethical lying gross stupidity
  • No accountablity
  • Customer service
  • Totally incompetent
  • Whole process

Ditech and Quicken Loans Most Positive Reviews

Top rated reviews
5

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processo...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I paid my mortgage off in September 2016. I tried to get the satisfaction of mortgage from them for about a year,...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Ditech and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Ditech and Quicken Loans Latest Reviews

Recent published reviews
No votes

I have a cancellation debt which I have no clue about.
The account #91342499
Fin(411795868) Date of loan 2015. I don't kno...

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1.5

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships...

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1

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;; didn't pay damage claims thru...

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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Ditech and Quicken Loans Products and Services

Most reviewed product and services
  • Ditech Mortgage (166 reviews)
  • Ditech Customer Care (75 reviews)
  • Ditech Loan (27 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)